4/10 Poor
Verified traveller
18 Feb 2024
Disliked: Cleanliness, staff & service
Rude front desk staff
Had a horrible experience at this hotel due to the incredibly rude female employee who checked me in and out. She argued with me about pricing, despite me showing her the confirmation from Hotels.com with the price including all taxes and fees. She interrupted me while I was speaking, then told me she “wasn’t finished speaking.” She didn’t smile or welcome me to the hotel, and seemed annoyed that I asked for bottles of water because there weren’t any in the room (despite there being a rather large refrigerator in the room taking up a lot of space). Upon check out 2 days later, she didn’t ask me how my stay was and again seemed very annoyed when I asked her for a receipt of my charges. She didn’t speak once, other than asking what room I was in, didn’t thank me for staying there or wish me a good day or even smile. She was literally the opposite of someone with any customer service skills whatsoever and definitely not someone who belongs at the front desk of a hotel. I will certainly not be recommending this hotel to anyone I know due to this off putting experience.
Verified traveller
Stayed 2 nights in Feb 2024