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JW Marriott Turnberry Resort & Spa

4.5 star property
Luxury resort with 4 restaurants and 5 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott Turnberry Resort & Spa

Property amenity
Exterior
Premium bedding, pillow-top beds, minibar, in-room safe
4 restaurants, breakfast, lunch, dinner served; American cuisine
Couples treatment room(s), sauna, steam room, body treatments
Reviews
8.4

Very good

Popular amenities

  • Restaurant
  • Gym
  • Pool
  • Spa
  • BarBarBar
  • Hot tubHot tubHot tub

Explore the area

Map
19999 W Country Club Dr, Aventura, FL, 33180
  • Popular LocationAventura Mall8 min walk
  • Popular LocationSunny Isles Beach Beach3 min drive
  • Popular LocationGulfstream Park Racing and Casino3 min drive
  • AirportFort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.)21 min drive

Room options

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Golf View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, Balcony, Golf View

9.6/10 Exceptional

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 46 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Multiple Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, Multiple Beds

8/10 Very good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 65 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed with Sofa bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Balcony

7.8/10 Good

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Resort View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Balcony, Resort View

9.1/10 Wonderful

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

Penthouse, 2 Bedrooms, Ocean View (Grand Presidential, Golf View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
  • 121 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Golf View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms, Golf View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 121 sq m
  • Golf view
  • Sleeps 5
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Golf View

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Suite, 1 Bedroom, Golf View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 139 sq m
  • Golf view
  • Sleeps 5
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Golf View

Premium bedding, pillow-top beds, minibar, in-room safe

Presidential Suite, 1 Bedroom, Golf View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 158 sq m
  • Golf view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Double Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Golf View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Balcony, Golf View

8.4/10 Very good

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 46 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

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About the area

Aventura

A luxury stay in the heart of Aventura awaits you at JW Marriott Turnberry Resort & Spa. Within a 20-minute stroll, you'll find Aventura Mall and Aventura Hospital & Medical Center. Highlights at this family-friendly resort include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at ÂME SPA WELLNESS COLLECTIVE can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Bourbon Steak, serves American cuisine and is open for dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Enjoy the golf course, water park, gym and lazy river. 26460 square feet (2458 square metres) of event facilities include 34 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Cooked-to-order breakfast is available daily. There's also the convenience of valet parking. .Attractions within a 15-minute drive of this Aventura resort include Hollywood Beach and Hard Rock Stadium.
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What's nearby

  • Aventura Mall - 8 min walk
  • Aventura Hospital & Medical Center - 18 min walk
  • Sunny Isles Beach Beach - 3 min drive
  • Gulfstream Park Racing and Casino - 3 min drive
  • Hollywood Beach - 11 min drive

Getting around

  • Brightline Aventura Station - 6 min drive
  • Hollywood International Airport (FLL) - 22 min drive

Restaurants

  • Shake Shack - 9 min walk
  • Rosetta Bakery - 8 min walk
  • Serafina Miami - 9 min walk
  • Joe & The Juice - 9 min walk
  • Tap 42 Aventura - 9 min walk

About this property

JW Marriott Turnberry Resort & Spa

Luxury resort with 4 restaurants and 5 outdoor pools
JW Marriott Turnberry Resort & Spa offers its guests a full-service spa, a golf course, a water park (surcharge), and 5 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and 34 meeting rooms are available. Event space at this resort measures 26460 square feet (2458 square metres) and includes a conference centre. A children's pool, a health club, and a hot tub are also featured at the luxury JW Marriott Turnberry Resort & Spa. For a fee, parking is available.

  • 685 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • 26460 sq ft of conference space
  • 2458 sq. m of conference space
  • Deli
  • Supervised kids' activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Water dispenser
  • Coffee shop
  • Bar by the pool
JW Marriott Turnberry Resort & Spa offers 685 accommodations with iPod docking stations and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Aventura resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

ÂME SPA WELLNESS COLLECTIVE has 22 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 42 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 30 per person
  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bourbon Steak
  • Cascata Poolside Dining
  • CORSAIR kitchen & bar
  • Freestyle
  • Surf House Bar and Grill

Things to do

  • 36 holes of golf
  • 5 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Health club
  • Lazy river
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Lazy river
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 34 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (26,460 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay
  • Maximum 2 (weight limit: 25 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200
  • Resort fee: USD 68.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 30 per person
  • Valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Autograph Collection Miami
Miami Turnberry
Miami Turnberry Isle
Turnberry Isle
Turnberry Isle Miami
Jw Marriott Turnberry & Spa
Turnberry Isle Miami Autograph Collection Aventura
Turnberry Isle Miami Hotel Aventura
Turnberry Isle Miami Autograph Collection Hotel Aventura
Turnberry Miami
Turnberry Isle Miami Autograph Collection Hotel
Fairmont Aventura
Fairmont Turnberry Isle Hotel
Turnberry Isle Miami, Autograph Collection Aventura, Florida
Turnberry Isle Miami Autograph Collection Resort Aventura
Turnberry Isle Miami Autograph Collection Resort
Turnberry Isle Miami
Fairmont Turnberry Isle Hotel
Autograph Collection Aventura
Aventura Fairmont
Turnberry Isle Miami Autograp
JW Marriott Turnberry Resort & Spa Resort
JW Marriott Turnberry Resort & Spa Aventura
JW Marriott Turnberry Resort & Spa Resort Aventura

Frequently asked questions

What is the cancellation policy at JW Marriott Turnberry Resort & Spa?

JW Marriott Turnberry Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Turnberry Resort & Spa?

As of 7 June 2024, prices found for a 1-night stay for 2 adults at JW Marriott Turnberry Resort & Spa on 1 July 2024 start from AU$358.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Turnberry Resort & Spa?

Yep, JW Marriott Turnberry Resort & Spa has valet parking with in/out privileges for USD 42 per night.

Are there any beaches close to JW Marriott Turnberry Resort & Spa?

The closest beach to JW Marriott Turnberry Resort & Spa is Hollywood Beach (8 km).

Is there a spa on site at JW Marriott Turnberry Resort & Spa?

Yep, ÂME SPA WELLNESS COLLECTIVE is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does JW Marriott Turnberry Resort & Spa have a pool?

JW Marriott Turnberry Resort & Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does JW Marriott Turnberry Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at JW Marriott Turnberry Resort & Spa?

JW Marriott Turnberry Resort & Spa features 5 outdoor pools, a full-service spa and a health club. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes JW Marriott Turnberry Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at JW Marriott Turnberry Resort & Spa.

Is JW Marriott Turnberry Resort & Spa family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Turnberry Resort & Spa is a hit with families.

Are there hot tubs in the rooms at JW Marriott Turnberry Resort & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does JW Marriott Turnberry Resort & Spa serve breakfast?

Yep, cooked-to-order brekkie is offered daily.

Is there a free airport shuttle available at JW Marriott Turnberry Resort & Spa?

No, JW Marriott Turnberry Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Turnberry Resort & Spa?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Turnberry Resort & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at JW Marriott Turnberry Resort & Spa?

Yep, JW Marriott Turnberry Resort & Spa has a 36-hole golf course. A golf driving range and golf lessons are also available.

JW Marriott Turnberry Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 704 out of 1154 reviews" "
Rating 8 - Good. 173 out of 1154 reviews" "
Rating 6 - Okay. 114 out of 1154 reviews" "
Rating 4 - Poor. 77 out of 1154 reviews" "
Rating 2 - Terrible. 86 out of 1154 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Patrisia, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, rooms and water park were up to date and property well staffed. However everything on the property is very overpriced forcing visitors with families to leave property for most meals as a simple breakfast for two will cost you $100. Stayed here with husband and toddler and found it hard to leave for most meals meaning we lost out on pool/leisure time. Snacks are also not allowed in water park and not sold inside pool area except for meals.
Stayed 4 nights in Mar 2024

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite far from Miami Beach, the airport and downtown. Almost closer to Fort Lauderdale
Stayed 2 nights in Mar 2024

10/10 Excellent

Monica, Doral

Liked: Cleanliness, property conditions & facilities
Xxxxccccc
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families. Nice rooms and water park is a plus
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony, Montréal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charles, Mokena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous. Will definitely be back.
Stayed 1 night in Mar 2024

6/10 Okay

Lauren

Travelled with family
Did not live up to expectations
We were excited to try this hotel after a few people mentioned how great it was for families. Unfortunately, we were disappointed across many areas. First, the service was terrible. We had issues across almost every area - the bellhop, housekeeping, valet, food service. For example, when we arrived it took 1.5 hours for our bags to arrive to our room. After calling multiple times (and having to wait 10+ minutes to even get someone on the phone), I had asked for a manager to call me and that never happened. It seemed no one cared that we had been let down by the service, they just kind of accepted that's why it was. Secondly, the water park was great for the kids but way too crowded and not kept clean. They sell day passes and they seriously overcrowd that place so it is not relaxing whatsoever. For the amount of money we spent, we will definitely take it elsewhere for a future family vacation.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Adis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was a huge wedding and then a conference during our whole stay which made everything very cluttered and busy. Also, the valet scratched my car and wouldnt clean it for 3 days
Stayed 4 nights in Feb 2024

6/10 Okay

Nadav

Stayed 1 night in Feb 2024