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Mercure Hotel Aachen Europaplatz

4.0 star property
Family-friendly Aachen hotel in Aachen-Mitte with a 24-hour business centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel Aachen Europaplatz

Property entrance
Bar (on property)
Exterior
Lobby
Standard Double Room, 1 Double Bed

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available

Explore the area

Map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068
  • Ludwig Forum
    5 min walk
  • Carolus Thermen Bad Aachen
    12 min walk
  • Eurogress Aachen
    16 min walk
  • Aachen (AAH-Merzbruck)
    14 min drive

Room options

View all photos for Privilege, Double Room, 1 Double Bed

Exterior

Privilege, Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Aachen

A family-friendly stay in Aachen awaits you at Mercure Hotel Aachen Europaplatz. Within a 30-minute stroll, you'll find Carolus Thermen Bad Aachen and RWTH Aachen University. Highlights at this eco-friendly hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, AIXcellence, serves international cuisine and is open for lunch and dinner. Mephisto is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the seasonal outdoor swimming pool and pool loungers as well as access to bike hire and a playground. 4133 square feet (384 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 30-minute walk of this 4-property class Aachen-Mitte hotel include Aachen Cathedral and Ponttor.

What's nearby

  • Carolus Thermen Bad Aachen - 12 min walk - 1.0 km
  • RWTH Aachen University - 3 min drive - 2.2 km
  • Aachener Soers Equitation Stadium - 4 min drive - 2.5 km
  • CHIO Stadium - 5 min drive - 2.8 km
  • Aachen Cathedral - 5 min drive - 3.5 km

Getting around

  • Eurogress Aachen Bus Stop - 18 min walk
  • Cologne - Bonn Airport (CGN) - 60 min drive

Restaurants

  • ‪Carolus Thermen - ‬12 min walk
  • ‪Krua Thai - ‬11 min walk
  • ‪Bodrum Grill - ‬12 min walk
  • ‪Fletcher Davis - ‬7 min walk
  • ‪Berlin Grill - ‬14 min walk

About this property

Mercure Hotel Aachen Europaplatz

Family-friendly Aachen hotel in Aachen-Mitte with a 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4133 square feet (384 square metres) and includes conference space. A seasonal outdoor pool, a terrace, and barbecue grills are also featured at the family-friendly Mercure Hotel Aachen Europaplatz. For a fee, parking is available.

This 4-star Aachen hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • Conference rooms
  • 4133 sq ft of conference space
  • 384 sq. m of conference space
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Hotel Aachen Europaplatz offers 119 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Aachen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 13 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • AIXcellence
  • Mephisto

Family friendly

  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4,133 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Renovations and closures

The property is closed: Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Self-parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 18 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, cash, mobile payments and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses wind and solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Frequently asked questions

What is the cancellation policy at Mercure Hotel Aachen Europaplatz?

Mercure Hotel Aachen Europaplatz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hotel Aachen Europaplatz?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Hotel Aachen Europaplatz on 15 Dec 2024 start from AU$137.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Hotel Aachen Europaplatz?

Yep, Mercure Hotel Aachen Europaplatz has a self car park with in/out privileges for EUR 13 per night.

Does Mercure Hotel Aachen Europaplatz have a pool?

Mercure Hotel Aachen Europaplatz has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from May to September.

Is Mercure Hotel Aachen Europaplatz family-friendly?

You bet! With amenities such as children's meals and a playground, as well as free infant beds in the guestrooms, it's no surprise that Mercure Hotel Aachen Europaplatz is a hit with families.

Does Mercure Hotel Aachen Europaplatz serve breakfast?

Yep, buffet brekkie is served on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Mercure Hotel Aachen Europaplatz?

No, Mercure Hotel Aachen Europaplatz does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Hotel Aachen Europaplatz?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Hotel Aachen Europaplatz?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Hotel Aachen Europaplatz?

Furry friends are welcome at Mercure Hotel Aachen Europaplatz, with food and water bowls on offer.

Mercure Hotel Aachen Europaplatz Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 254 out of 627 reviews" "
Rating 8 - Good. 276 out of 627 reviews" "
Rating 6 - Okay. 67 out of 627 reviews" "
Rating 4 - Poor. 20 out of 627 reviews" "
Rating 2 - Terrible. 10 out of 627 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Adebola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Very good service and hospitality
Stayed 1 night in Aug 2024

10/10 Excellent

Cinzia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Kristaq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

HERVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Belle chambre spacieuse belle salle de bains douche agréable Petit déjeuner copieux et frais de très bonne qualité Seul regret le coût du parking élevé en tant que client de l'hôtel 13 euros la nuit
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with 24/7 front desk. Nice and clean rooms
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, very clean and the breakfast is fantastic. But the real star of this hotel is the staff. Wonderfully helpful and friendly and they were so so kind to our daughter. Special shout out to Simone, she went above and beyond to make our daughter’s stay happy. We are so grateful, THANK YOU!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Tired hotel and poor service
I have been staying at this hotel for many years and get the feeling it’s looking tired now, and needs a makeover. The bed was very hard and not very comfortable. Biggest issue was the service - tried using the phone to ask reception to book a taxi, phone wasn’t working. Should the cleaning team not check that everything is working in the room? I told the reception staff about the phone but they told me I had to scan a qr code and fill out a request for it to be repaired on some website. I did this, and received an email later that day saying “solved” but with a message saying actually it was not fixed because there were other more urgent issues to be fixed that day. The email mentioned I could ask for a wireless phone if needed but why not just put the wireless phone in the room as a solution? Why make me have to do yet another step to get a resolution to what ultimately was a small and meaningless issue but handled very badly by the hotel. Left a very bad feeling about this hotel and i probably won’t stay here again. Time for a change!
Stayed 2 nights in Jul 2024

10/10 Excellent

Miu Kam Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms clean and tidy. Great nights sleep. Efficient staff
Stayed 1 night in Jun 2024

2/10 Terrible

Warwick

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
calme, bon service, bien situé très propre petit déjeuner copieux. Très bon séjour.
Stayed 1 night in Jun 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE PLACE TO STAY NEARR AACHEN CENTER
We had a nice stay, appreciated the quiet location of our room, the friendly and prompt service and the whole vibe of the place.
Stayed 2 nights in Jun 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

CHAUDHARY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient
Stayed 1 night in May 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Breakfast was great. Staff were kind and helpful. A little further from Aachen centrum than we had thought.
Stayed 2 nights in Apr 2024

8/10 Good

PHILIPPE

Stayed 1 night in Apr 2024

10/10 Excellent

Nils

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes, vergleichsweise günstiges Hotel in Aachen
Tolles Hotel mit bequemen Betten, leckerem Frühstück und nettem Personal.
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Stayed 5 nights in Apr 2024

10/10 Excellent

Cedric

Stayed 1 night in Apr 2024

10/10 Excellent

Tino

Stayed 2 nights in Apr 2024

6/10 Okay

j

Liked: Cleanliness, staff & service
Average
Comfortable, convenient hotel, what I would expect for this brand. We didn't take breakfast because this was an extra 23 EUR each. Parking was an extra 13 EUR. Easy walk into Aachen for dinner.
Stayed 1 night in Apr 2024

8/10 Good

David

Stayed 3 nights in Feb 2024