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HS HOTSSON Hotel Acapulco

3.5 star property
Beachside hotel to enjoy 4 outdoor swimming pools and a sand beach
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Front of property - evening/night
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View
Property amenity

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available

Explore the area

Map
Av. Costera Miguel Aleman 1803, Acapulco, GRO, 39670
  • Diana Galleries Mall
    5 min walk
  • Diana the Huntress
    7 min walk
  • Playa El Morro
    8 min walk
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    17 min drive

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View | View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rainfall showerhead
Hairdryer
Cable channels
Daily housekeeping
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Rainfall showerhead
Hairdryer
Cable channels
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Rainfall showerhead
Hairdryer
Cable channels
Iron/ironing board
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Jetted bath
Hydromassage showerhead
Rainfall showerhead
  • 81 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
TV
2 bedrooms
Jetted bath
Hydromassage showerhead
  • 233 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Similar properties

Front of property
Hotel Emporio Acapulco
On private beach
Pool
Spa
Kids pool
4.0 out of 5, Very good, (1155)
The price is AU$187
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Hotel Emporio Acapulco

About the area

Acapulco

HS HOTSSON Hotel Acapulco places you in the centre of Acapulco, steps from Plaza Bahia and within a short 5-minute stroll of Diana Galleries Mall. Highlights at this beachfront hotel include 4 restaurants, 4 outdoor swimming pools and 2 bars/lounges. .The restaurant, NUDE AT THE BEACH, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site 24-hour gym and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and noon. There's also valet parking, along with the convenience of an area shuttle. .Sights within a 10-minute walk of this 3.5-property class Costera Acapulco hotel include Diana the Huntress and Playa El Morro.

What's nearby

  • Diana the Huntress - 7 min walk
  • Galerías Acapulco - 8 min walk
  • Condesa Beach - 8 min walk
  • Parque Papagayo - 15 min walk
  • Papagayo Beach - 17 min walk

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 17 min drive

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪La Gamba Restaurant-Bar Club de Playa - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Restaurante Maria Bonita - ‬4 min walk
  • ‪Circus Bar - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

Beachside hotel to enjoy 4 outdoor swimming pools and a sand beach
Some rates at HS HOTSSON Hotel Acapulco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of HS HOTSSON Hotel Acapulco, you'll find 4 outdoor swimming pools, a 24-hour fitness centre, and a children's pool. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. Event space at this hotel measures 9483 square feet (881 square metres) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at HS HOTSSON Hotel Acapulco. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 506 guestrooms or units
  • 28 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 9483 sq ft of conference space
  • 881 sq. m of conference space
  • Built in 1982
  • Deli
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Cable televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (MXN 150 per night)
  • Valet parking on site (MXN 150 per night)
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 385 for adults and MXN 199 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HS HOTSSON Hotel Acapulco

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 385 for adults and from MXN 199 for children
  • Self-parking fee: MXN 150 per night
  • Valet parking fee: MXN 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

What is the cancellation policy at HS HOTSSON Hotel Acapulco?

HS HOTSSON Hotel Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at HS HOTSSON Hotel Acapulco?

Yep, HS HOTSSON Hotel Acapulco has a self car park for MXN 150 per night. Onsite parking is limited.

Are there any beaches close to HS HOTSSON Hotel Acapulco?

Yep, HS HOTSSON Hotel Acapulco is a short 8-minute walk from Condesa Beach. Fun beach activities include waterskiing, body boarding and parasailing. You can also find boat tours.

Does HS HOTSSON Hotel Acapulco have a pool?

HS HOTSSON Hotel Acapulco has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at HS HOTSSON Hotel Acapulco?

HS HOTSSON Hotel Acapulco features 4 outdoor pools, 4 restaurants and 2 bars.

What makes HS HOTSSON Hotel Acapulco a romantic place to stay?

Ocean-view dining and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at HS HOTSSON Hotel Acapulco.

Does HS HOTSSON Hotel Acapulco serve breakfast?

You bet, buffet breakfast is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at HS HOTSSON Hotel Acapulco?

No, HS HOTSSON Hotel Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at HS HOTSSON Hotel Acapulco?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at HS HOTSSON Hotel Acapulco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at HS HOTSSON Hotel Acapulco?

No, pets and service animals are not allowed.

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andres, Manchaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Stayed 5 nights in Jul 2024

10/10 Excellent

JUAN, NEWTOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all my needs

10/10 Excellent

GUADALUPE

Stayed 1 night in Oct 2023

8/10 Good

ana

Liked: Staff & service
Mayor limpieza en las zonas comunes y elevadores
Stayed 2 nights in Oct 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Stayed 4 nights in Sep 2023

10/10 Excellent

Etna

Stayed 3 nights in Sep 2023

10/10 Excellent

Marcos

Stayed 16 nights in May 2023

8/10 Good

William R

Stayed 5 nights in Sep 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 6 nights in Sep 2023

6/10 Okay

Guga

Liked: Staff & service
Stayed 6 nights in Sep 2023

4/10 Poor

Raul, North Providence

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I really liked the second floor pool, it was very nice and clean and has an awesome view of the Acapulco bay. The customer service from Nicolas was excellent. I did not like the sewer smell inside the hotel and across the city.
Stayed 10 nights in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Hotel located in the center of Acapulco. Many restaurants and shops within walking distance.
Stayed 4 nights in Aug 2023

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Yuridya

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

4/10 Poor

Ruben

Disliked: Staff & service
Stayed 3 nights in Aug 2023

6/10 Okay

MARIA

Stayed 7 nights in Aug 2023

8/10 Good

Greg Mizael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta inovar muebles
Stayed 3 nights in Aug 2023

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never booking through expedia again. The property has beds like rocks and music playing so loud it’s imposible to sleep. Neither Expedia or the hotel cared about me, only about their deal, and kept my money even when I canceled the rest of my stay very early after my first night. Esmeralda Prrez, worst manager.
Stayed 3 nights in Aug 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Luis

Business traveller, Travelled with partner
Disliked: Staff & service
check out was terrible did not get us access to a room till pass 3 PM and a 10 AM housekeeper keeps calling toremind us of 12 check out. not a nice experience
Stayed 1 night in Jul 2023

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had high hopes for this resort, but was immediately disappointed on arrival. There were about 5 bell men at their desk, and even though they saw me struggling with getting my heavy luggage down, no one provided their assistance, they just continued to stand there and look. The service staff at the restaurant were a hit or miss. Some looked bothered when you asked for certain things while other where pleasant. The drink, very disappointing! Nothing tasted right!
Stayed 2 nights in Jul 2023

2/10 Terrible

Hugo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had roaches. Second room had no towels. Phone didn't work. Saftey lock box did not work.
Stayed 2 nights in Jul 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 2 nights in May 2023

4/10 Poor

Ender

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all , I didn’t like the fact that the employees there do not care about their guests. They have attitudes. The bar at the pool stopped serving drinks before the closing time. The food was horrible. The Italian restaurant made us wait 2 hrs and 32 minutes after been seated to serve us the main meal. And to top it of my room’s ac was not working properly the first day. On the last day my security box didn’t want to open and the front desk didn’t didn’t answer my call. I had to come down twice from room 2514 to get help. I almost missed my flight. Will never stay here again.
Stayed 3 nights in Jul 2023