See all properties
Save

4 Spa Resort Hotel

4.0 star property
Family-friendly hotel with 7 spa tubs and a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 4 Spa Resort Hotel

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Premium bedding, minibar, in-room safe, desk
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included

Explore the area

Map
Via Nazionale Ss 114 Km 91/Vii, Aci Castello, 82, 95021
  • Tribunale di Catania
    6 min drive
  • Le Ciminiere Fairs and Convention Center
    7 min drive
  • Lungomare di Ognina
    10 min drive
  • Catania (CTA-Fontanarossa)
    36 min drive

Room options

View all photos for Executive Double Room Single Use, Sea View

Premium bedding, minibar, in-room safe, desk

Executive Double Room Single Use, Sea View

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
Daily housekeeping
  • 45 sq m
  • Sea view
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Double Room Single Use, Sea View

Premium bedding, minibar, in-room safe, desk

Superior Double Room Single Use, Sea View

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
Daily housekeeping
  • 38 sq m
  • Sea view
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Executive Double Room Single Use

Premium bedding, minibar, in-room safe, desk

Executive Double Room Single Use

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
Daily housekeeping
  • 45 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room Single Use

Premium bedding, minibar, in-room safe, desk

Standard Double Room Single Use

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
Daily housekeeping
  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room (Spa)

Premium bedding, minibar, in-room safe, desk

Standard Double Room (Spa)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed, Sea View

Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Double Bed, Sea View

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
  • 38 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room (Etna view)

Premium bedding, minibar, in-room safe, desk

Superior Double Room (Etna view)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room Single Use (Etna view)

Premium bedding, minibar, in-room safe, desk

Superior Double Room Single Use (Etna view)

Highlights

Air conditioning
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
Minibar
Daily housekeeping
  • 38 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Triple Room

Premium bedding, minibar, in-room safe, desk

Executive Triple Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Premium bedding
Private bathroom
Bidet
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Spa
Airone Wellness Hotel
Pool
Hot tub
Breakfast included
Spa
4.4 out of 5, Excellent, (238)
The price is AU$142
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Airone Wellness Hotel

About the area

Aci Castello

A family-friendly stay in Aci Castello awaits you at 4 Spa Resort Hotel. You'll be within a 10-minute walk of Ionian Sea and 2.6 km (1.6 mi) from Lungomare di Ognina. Highlights at this hotel include 7 hot tubs, a full-service spa and a restaurant. .A relaxing day at Centro Benessere 4Spa Luxury Beauty can include massages, body scrubs and body treatments along with aromatherapy and hydrotherapy. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, gym, sauna and seasonal outdoor swimming pool. A meeting room, a conference centre, and a 24-hour business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 4-property class Aci Castello hotel, attractions include Piazza del Duomo and Mount Etna.

What's nearby

  • Via Etnea - 5 min drive - 5.3 km
  • Catania Fish Market - 8 min drive - 7.0 km
  • Piazza del Duomo - 8 min drive - 7.1 km
  • Catania Cathedral - 8 min drive - 7.1 km
  • Lungomare di Ognina - 10 min drive - 3.6 km

Getting around

  • Borgo Station - 5 min drive
  • Cannizzaro Station - 17 min walk
  • Catania (CTA-Fontanarossa) - 36 min drive

Restaurants

  • ‪Longanà - ‬19 min walk
  • ‪Cuore di Pizza Pizzeria d'Asporto - ‬15 min walk
  • ‪La Perla Nera - ‬9 min walk
  • ‪Lido Bellatrix - ‬8 min walk
  • ‪Bar La Posada - ‬2 min drive

About this property

4 Spa Resort Hotel

Family-friendly hotel with 7 hot tubs and full-service spa
4 Spa Resort Hotel offers its guests a full-service spa, 7 hot tubs, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, a meeting room, and limo/town car service. A seasonal outdoor pool, a sauna, and spa services are also featured at the family-friendly 4 Spa Resort Hotel. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Aci Castello hotel.

  • 60 guestrooms or units
  • 4 levels
  • Built in 2012
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
4 Spa Resort Hotel offers 60 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include bidets and hairdryers.

This Aci Castello hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Centro Benessere 4Spa Luxury Beauty. Services include body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a hot tub.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open select days
  • Spa tub
  • Thalassotherapy

Accessibility

  • Lift

More

  • 4 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The listed pool fee is charged per person, per hour. The listed optional facility fees for spa tub, sauna, and pool access are charged per person, per hour. Access to the fitness centre is EUR 8 per person, per hour. The fitness centre is open Monday-Friday, and Saturday mornings, weekly. The fitness centre and spa are closed on public holidays.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May:
  • One of the swimming pools
The following facilities are closed for Christmas Day:
  • Full-service spa
The following facilities are closed on Sunday and Saturday:
  • Fitness facility
The following facilities are closed on Monday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: EUR 20.0 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 31 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 2.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Pet fee: EUR 20.0 per pet, per day
  • Service animals are exempt from fees
  • Pool fee: EUR 10
  • Facilities fee: EUR 30 per person and includes use of: sauna; spa tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, Barclaycard and cash.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

4 Spa Aci Castello
4 Spa Resort Hotel
4 Spa Resort Hotel Aci Castello
4 Spa Resort Hotel Hotel
4 Spa Resort Hotel Aci Castello
4 Spa Resort Hotel Hotel Aci Castello

Frequently asked questions

What is the cancellation policy at 4 Spa Resort Hotel?

4 Spa Resort Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at 4 Spa Resort Hotel?

Yep, 4 Spa Resort Hotel has a free self car park.

Are there any beaches close to 4 Spa Resort Hotel?

The closest beach to 4 Spa Resort Hotel is Catania Beach (8.6 km).

Is there a spa on site at 4 Spa Resort Hotel?

Yep, Centro Benessere 4Spa Luxury Beauty is available for guests. You'll enjoy heaps of services like body scrubs and body treatments.

Does 4 Spa Resort Hotel have a pool?

4 Spa Resort Hotel has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from June to September.

What luxury perks are available at 4 Spa Resort Hotel?

4 Spa Resort Hotel features 7 hot tubs, a health club and an indoor pool. All guestrooms come with premium bedding and room service.

What makes 4 Spa Resort Hotel a romantic place to stay?

A hot tub and al fresco dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at 4 Spa Resort Hotel.

Is 4 Spa Resort Hotel family-friendly?

You bet! With amenities such as children's meals, babysitting services and laundry facilities, it's no surprise that 4 Spa Resort Hotel is a hit with families.

Does 4 Spa Resort Hotel serve breakfast?

You bet, buffet breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at 4 Spa Resort Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at 4 Spa Resort Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at 4 Spa Resort Hotel?

Check-in begins at 2:30 PM. Check-out time is 11 AM.

4 Spa Resort Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 85 out of 224 reviews" "
Rating 8 - Good. 88 out of 224 reviews" "
Rating 6 - Okay. 31 out of 224 reviews" "
Rating 4 - Poor. 14 out of 224 reviews" "
Rating 2 - Terrible. 6 out of 224 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Michelina

Liked: Cleanliness
The wellness center , one of the main reasons I chose the property, was closed for 2 months. There was no coffee machine, iron, robes and communication was limited in regards to the property. We were able to check in early which we greatly appreciated after an early flight. When the pool and wellness center are open I’m sure it’s amazing.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, fabulous staff.
Stayed 1 night in Mar 2024

4/10 Poor

behnam

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was dark facing to the wall! Breakfast was boring and not much choice. Hardly any staff at the breakfast. Inaccessible if you don’t have a car. Overall not worth the money.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 5 nights in Aug 2021

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

P, Nyc

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
They checked us into a room that was already checked into with a woman’s belongings in. They upgraded us to a slightly better room that reeked of bleach. The spa which we booked the hotel to use was an up charge. Very unhappy with our stay
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Hotel was clean, pool was nice, restaurant needs a bigger menu
Stayed 5 nights in Aug 2019

10/10 Excellent

Bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. We will be back the next time we are in town.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
property needed a paint job. room was outdated. in need of a major upgrade. They had a computer for guest use but it did not work and no one was able to fix it. Staff would not print my boarding pass at the front desk.
Stayed 3 nights in May 2019

6/10 Okay

mdr, england

Liked: Cleanliness
Average hotel with some good views
Room was large and clean enough. Showers need updating. We paid extra for sea views but might as well have saved our money as there was no balcony and you had to stand at the window to get the view! All the indoor facilities cost quite a bit extra. We tried to book the spa and the lack of interest in even acknowledging our presence caused us not to bother. All the staff were too busy talking!! This hotel is more for businesses/conferences than tourists Also avoid unless you are Italian.
Stayed 10 nights in Sep 2018

8/10 Good

Dionisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Jonathan

Liked: Staff & service, room comfort
Ok for 2 days no longer.
Hotels.com initially let us down and forgot to give a bed to our daughter. The hotel reluctantly agreed to change our room. We were put in a room just refurbished which was very nice however unfinished. wires were still hanging out of the wall on the balcony. The pool was nice and plenty of space. Largely stuck at. the hotel unless you have a car. Taxi to local town was 25-35 euro per trip. Bay view from balcony was outstanding.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Very good location if you do not want a hotel in the middle of the city, like we did. The most important advantages were the out of town location and the huge free parking available. Mind you: the entrance to the hotel from the road it 10 meters after the square turn, with a very small sign on the road, not lighted at night, though the is a huge very noticeable lighted sign above the inside main building. Very friendly staff, very accommodating. Food in breakfast was tasty and varied, nothing was missing. If one was finished, it was quickly replaced. We enjoyed very much the one dinner we had. Room was very clean and VERY VERY spacious with a very nice balcony faced to the sea. There was a minibar that we did not use, but no coffeemaker nor coffee. We did not use the spa facilities (no time), but looked into it and they seemed very nice and very popular (though not crowded). Some bizarre things: for example, room sign's' location in the corridor was in the opposite to its location. The mattress was 10 centimeters short off the bed frame. All the water cups in the room and at breakfast are the simplest plastic disposable ones, not what you will expect in a 4-star rated hotel... Also the cleaning service cart was sometimes left next to the room's door or the main elevator door during the evening. All in all we were quite satisfied from our experience and we recommend it.
Stayed 4 nights in Apr 2018

8/10 Good

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok but
Local area is ok if you have a car as otherwise walking in the evening is not ideal. I would have expected a LIMITED complimentary use of the spa facilities at a rate of over 90 euro a night. The in house restaurant staff are lovely, friendly and courteous.
Stayed 2 nights in Feb 2018

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel large and rooms larger. Gym great but no water in it or towels and have to pay even as a hotel resident. In morning after gym session no where to get any breakfast beyond juice and croissant. Pool area very nice and food in restaurant in evening was extremely good. Need to do more to make hotel guests wanted as opposed to spa day trippers
Stayed 1 night in Sep 2017

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient hotel
Nice quality hotel. Room was spacious and clean. Nice comfortable bed. Spa facilities and fitness area looked good but it turned out you had to pay. Nobody told us this at reception so it was a shame to then find this out at the entrance to both. Breakfast was ok-for the quality of the star rating I would have expected better quality food, this was the first hotel in Sicily of our whole stay with poor quality juice!. Restaurant menu was limited and rather expensive compared with our other hotels and offer in Catania.

10/10 Excellent

Sue, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our first impression of the hotel was the male receptionist. Unfortunately, our elderly taxi driver spoke no English insisted on going into the hotel, as we questioned the taxi fare which had been inflated from 15 to 40 euros.The receptionist dealt with the taxi driver with diplomacy and tact. We were then taken to our room which was exceptional - spacious,extremely clean, bathrobes and slippers, large flat screen TV, balcony, sofa and more room than we knew what to do with. The pool was lovely but you had to wear a bathing hat before being allowed to swim. The restaurant was spacious, the food was good but my only criticism was the menu didn't change. However, the choice at breakfast was excellent.We had a lovely stay at this hotel.

4/10 Poor

Craig

Disliked: Staff & service, room comfort
Hotel is soulless, rooms are big but kitted out from ikea. Pillows were aweful. Staff were nice but for a spa hotel I find it crazy that you have to pay for the pool and gym.

4/10 Poor

Rudolf

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
Staff is not friendly and the first assigned room was terrible. overall experience this hotel was so bad and I think I wasted my vacation time

10/10 Excellent

Richard, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice relaxing place near Catania
We had two rooms (visiting together with our teenager granddaughters). Excellent hotel - with big rooms. Our rooms faced the open-air pool (piscine) with wonderful views. Unfortunately, we got rooms without balcony. otherwise we were very pleased by our stay. The personnel is friendly and helpful (Daniel at the reception and Ricardo - were especially nice) like most of the people in Sicilia, working at a bit lower "clock rate" than people from the northern part of Italy. The spa was excellent. Coming from the North is hard to reach by the GPS as there is no number indicated on the Via Nazionale. at the hotel the back-entrance is at via Domenico Tempio 5 - Aci Castello.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Noisy plumbing
Could hear to much noise from other rooms e.g. plumbing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the main reason I used to pick the hotel was the spa, otherwise the hotel is nice but not amazing. modern and clean but nothing spectacular. the spa is nice. many pools with different type of jets. yet, the spa could be improved by making the water temperature a little warmer. some of the pools were useless, and people tended to crowd over the useful pools (meaning with more efficient jets). the spa tends to be very busy and sometimes not too clean. the breakfast was very disappointing. in the summer it may be a wonderful location by the sea, but from november to april it is a very odd place to be - everything nearby is closed and deserted. on the other hand in the summer the spa is probably way overcrowded. I recommend this hotel in the spring and early fall.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Events rather than Hotel Hospitality
The hotel has a large Spa Resort connected to it as well as great facilities and is still in its early days of becoming known. This puts a focus on the creation of events to attract visitors to the resort - there were 3 events during the 6 days we stayed at the hotel. They took over areas where guests would normally be e.g. swimming pool and outdoor dining area - which left us our hotel room and balcony (or the inside dining area) to use. Two staff - one in the dining room and one who managed the outside area - recognised us and smiled on a number of occasions, however we did not feel as though we mattered much as guests - even if we were there for a long period of time. We had also booked an apartment and were put into a double room on arrival. There was no problem in changing once I went and asked and an apology was made. The apartment was very spacious and had facilities for cooking however there were no appliances, no utensils, no crockery, cutlery or glasses, no saucepans - in fact every cupboard and drawer was empty. Bathroom items - shampoo, soap etc. available. We had imagined going and purchasing local produce to bring back, however we visited local restaurants instead.

8/10 Good

Eleanore, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Pass on the Spa
Staff was friendly and helpful, the rooms were clean and comfortable, and Aci Castello was a beautiful city. The hotel is located directly off of the highway, so you cannot walk anywhere, such is a bit inconvenient. We only had one meal in the restaurant, which has a very limited menu, and the waist never brought one of the dishes we ordered - however, everything we ate was good. My friend and I booked hot stone massages that included an hour in the Turkish baths (i.e. four small jacuzzi tubs and 2 saunas - one at and one dry). The water in all of the baths was rather cold and not very relaxing. The stone massages were just odd rub downs on a cold table that resembled a waterbed - not to mention they lit up in bright colors and don't have the cut out to place your face in, so you're incredibly uncomfortable (and freezing) throughout the entire session.