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Hard Rock Hotel Tenerife

5.0 star property
Luxury resort on the beach, with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Tenerife

Rooftop terrace
4 outdoor pools, pool umbrellas, pool loungers
5 bars/lounges, 3 swim-up bars, 2 poolside bars
Designer toiletries, hair dryer, dressing gowns, slippers
Couples treatment room(s), sauna, hot tub, steam room

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Room service
    Room service
The price is AU$280
includes taxes & fees
16 Dec - 17 Dec

Explore the area

Map
Avenida Adeje, 300, Adeje, 38670
  • La Caleta National Park
    4 min drive
  • Golf Costa Adeje
    8 min drive
  • Ajabo Beach
    12 min drive
  • Tenerife (TFS-Tenerife South)
    24 min drive

Room options

View all photos for Studio Suite (Amplified)

Studio Suite (Amplified)

Studio Suite (Amplified)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Silver)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room (Platinum)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Platinum)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Studio Suite (Silver)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Rock Royalty)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Studio Suite (Gold)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 80 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Silver) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver) - Family Friendly

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty) - Family Friendly

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Gold) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold) - Family Friendly

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Silver)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Double Room Single Use (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Rock Royalty)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
  • 35 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room (Connecting Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Connecting Gold)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 70 sq m
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 2 Single Sofa Beds

View all photos for Deluxe Room (Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Gold)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

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Exterior

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Pool
All-inclusive
Spa
Pet-friendly
4.6 out of 5, Wonderful, (736)
The price is AU$376
for 1 night
includes taxes & fees
7 Dec - 8 Dec
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About the area

Adeje

A luxury stay in Adeje awaits you at Hard Rock Hotel Tenerife. Within just a 15-minute stroll, you'll find Las Galgas and El Pinque. Highlights at this beachfront resort include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, The Beach Club, is open for lunch. 3rd Half Sports Bar is the resort's own sports bar, serving drinks along with dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 5651 square feet (525 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a children's swimming pool. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Costa Adeje resort, attractions include Siam Park and Fañabé Beach.
View more Resorts in AdejeOpens in a new window

What's nearby

  • La Caleta National Park - 4 min drive - 2.1 km
  • Golf Costa Adeje - 8 min drive - 5.6 km
  • Tenerife Top Training - 11 min drive - 7.4 km
  • Fañabé Beach - 12 min drive - 8.9 km
  • El Duque Beach - 14 min drive - 9.1 km

Getting around

  • Tenerife (TFS-Tenerife South) - 25 min drive

Restaurants

  • ‪Restaurante Celso - ‬11 min drive
  • ‪La Masía del Mar - ‬11 min drive
  • ‪Restaurante la Vieja - ‬11 min drive
  • ‪El Caldero - ‬12 min drive
  • ‪The 16th - ‬15 min walk

About this property

Hard Rock Hotel Tenerife

Luxury resort on the beach, with 4 outdoor swimming pools
Some rates at Hard Rock Hotel Tenerife are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hard Rock Hotel Tenerife, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a fitness centre. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Adeje resort.

  • 624 guestrooms or units
  • 16 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 3 swim-up bars
  • 5 bars or lounges
  • 5651 sq ft of conference space
  • 525 sq. m of conference space
  • Built in 1979
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hard Rock Hotel Tenerife offers 624 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Secured, covered parking on site (EUR 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 3rd Half Sports Bar
  • Montauk Steak House
  • Narumi
  • Suena Chido - Taquería
  • The Beach Club

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,651 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 2 buildings
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to February 3 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 12 per day
  • Pet fee: EUR 40 per pet, per night plus a one-off EUR 100 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife
Hard Rock Tenerife Adeje
Hard Rock Tenerife
Hard Rock Hotel Tenerife Aje
Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife Resort
Hard Rock Hotel Tenerife Resort Adeje

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Tenerife?

Hard Rock Hotel Tenerife offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Tenerife?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Tenerife on 16 Dec 2024 start from AU$280.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Tenerife?

Yep, Hard Rock Hotel Tenerife has a secured covered self car park for EUR 12 per day. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Tenerife?

Yep, Hard Rock Hotel Tenerife is a short 19-minute walk from Tenerife Beaches. Fun beach activities include scuba diving. You can also find boat tours.

Is there a spa on site at Hard Rock Hotel Tenerife?

Yep, there is an onsite spa at Hard Rock Hotel Tenerife. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hard Rock Hotel Tenerife have a pool?

Yep, and guests love it! Hard Rock Hotel Tenerife has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. One of the swimming pools will be unavailable from January 6 2025 to February 3 2025 (dates subject to change).

Does Hard Rock Hotel Tenerife have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Tenerife?

Hard Rock Hotel Tenerife features 2 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Hard Rock Hotel Tenerife a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Tenerife.

Is Hard Rock Hotel Tenerife family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hard Rock Hotel Tenerife is a hit with families.

Does Hard Rock Hotel Tenerife serve breakfast?

Yeah, complimentary buffet brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel Tenerife?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hard Rock Hotel Tenerife?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at Hard Rock Hotel Tenerife's 5 restaurants.

What time are check-in & check-out at Hard Rock Hotel Tenerife?

Check-in begins at 3:00 PM. Check-out time is noon.

Hard Rock Hotel Tenerife Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1002 reviews" "
Rating 8 - Good. 212 out of 1002 reviews" "
Rating 6 - Okay. 64 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David, South Croydon

Liked: Cleanliness
Stayed 14 nights in Jul 2024

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff were amazing. Nice food choices. Only draw back is although there is access to a "beach" is not a sandy one. But the resort was great from the room to the dining options and pool areas were great also. Entertainment at night was fab.
Stayed 7 nights in Aug 2024

10/10 Excellent

María Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff. Enjoyed very much
Hotel staff is great. All very friendly. Hotel very clean and great design. Several swimming pools, no need to get up to reserve place with a towel. Children friendly but space for only adults. Fantastic food. The girls in the shop and in the Roxitty club rock! Thanks for creating great memories. I will be back !
Stayed 1 night in Aug 2024

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3 pools
Stayed 7 nights in Aug 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
I Liked the fact there was plenty of sun loungers and the property was very clean. The only thing that let it down was you could not purchase drinks at the bar it was a table service with waiters. They often forget your order or you found yourself waiting a very long time for your drinks to arrive. On a few occasions i had to send my drinks back because they had gone flat because they had been sat on the bar that long. The staff in the hotel were very friendly and helpful and the hotel was very very clean. If they sort the waiter service out it would then be a tick for excellent in all boxes.
Stayed 7 nights in Aug 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2024

10/10 Excellent

kim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Got upgraded, and manager allowed a guest for 2 hours. Husbands flight landed early before moving to next hotel. Would return, but it is a tourist area and locals are annoyed
Stayed 3 nights in Aug 2024

10/10 Excellent

Paul

Travelled with family
Stayed 8 nights in Aug 2024

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms
Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful hotel, great location and amazing service
Stayed 3 nights in Aug 2024

6/10 Okay

Denny

Travelled with family
Disliked: Cleanliness, room comfort
We should have found a king-size bed but instead it was two beds attached, they solved it by putting double sheets instead of singles and under the sheets mattresses that split in half during the night. Rough cleaning of the room, stained sheets and towels. Convenient to have many restaurants inside the hotel, we ate decently but the waiting times were long except for The beach club where you eat well and the service is fast. The buffet focuses more on quantity than quality. The chairs for small children were often dirty and sticky. We used the Splash pool very comfortable with children, even if it took time to be able to order something because the waiters were always busy, but once ordered everything arrived quickly. Since some customers do not have the good sense not to smoke near children it would be ideal to dedicate an area to smoking and prohibit it near the sunbeds. We used the spa, we were satisfied with the massage and the path. Well equipped gym. Very kind and friendly staff. Overall we had a good time but many things can be improved.
Stayed 11 nights in Jul 2024

10/10 Excellent

Steven

Travelled with family
Stayed 3 nights in Jul 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice hotel with good facilities, entertainment and buffet. €12 for a small glass of sangria, €14 for a simple vodka and coke, €3.50 for a soft drink… a bit excessive. We had a leak from the ceiling and after being offered a late checkout for 2 hours for €50 I mentioned the leak and they said we could have just 1 hour free… knowing 2 hours was possible but of course for a fee.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2024

4/10 Poor

Daria

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
No evening entertainment. Limited all inclusive very disappointing as paid a lot of money and not worth it
Stayed 10 nights in Jun 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good holiday
It was very nice but recommend staying in August if you are going with kids as a lot of the entertainment wasn’t on yet because we were out of season in June / early July. They had live music every day but it didn’t start until 10pm.
Stayed 10 nights in Jun 2024

10/10 Excellent

Aimee

Stayed 7 nights in Jun 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly amazing staff.. whoAbove and Beyond
My veiw was not great at all.. my room was really nice so that balanced it out slightly. Drinks around the pool were expensive for what they were.. huge profit on alcoholic and soft drinks.. encourage people to bring there own.. the lower pool had peices missing and small holes in. Could do with some maintenance work as paint and the rendering had fallen off. The staff (all) went above and beyond and were brilliantly friendly.. the entertainment was amazing but when you had to buy your drinks and food.. it was expensive, especially for families. I would definitely book again..But do it slightly differently.
Stayed 7 nights in Jun 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Nailah

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Deborah, Heathfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely modern hotel which is very clean and smells divine . The staff are very helpful. Lovely pool areas and the breakfast has so much choice. Drinks aren’t the cheapest but you get at least a double if you are having spirits. The immediate area has some good restaurants, cafes and bars, but not too many, so it’s not too busy. There’s a bus stop and a taxi rank a few steps away which is very good if you want to explore and do not have a car. Bus fare into los Cristianos was 2 euros 55 cents. Overall a great place to stay for all ages .
Stayed 4 nights in Jun 2024