The staff were the highlight of this Ryokan, incredibly accommodating and kind, although no one spoke any English. As other reviewers have said, the hotel itself feels somewhat old, and not in a pleasant way. It has a faint musty smell and needs updating. It was less traditional than other Ryokans I stayed in, the entry, common areas, and hallways were identical to a Western-style hotel, and only the rooms were done in traditional Japanese style. Despite this, the restaurant was fantastic, I ate dinner there both nights even though it was not included. Everything was delicious. The included breakfasts had more food than I could ever dream of eating with a huge amount of variety. It was very enjoyable. The location left something to be desired, not near anything, you need a car to get anywhere.