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13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF

Outdoor pool
On the beach, sun-loungers, beach towels
13 bedrooms, in-room safe, iron/ironing board, WiFi
Terrace/patio
Interior

Reviews

9.6 out of 10

Exceptional

Entire home

13 bedrooms15 bathrooms1300 sq m

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Barbecue grill
    Barbecue grill
  • Parking available
    Parking available
  • Kitchen
    Kitchen

Explore the area

Map
akumal, quintana roo
  • Half Moon Bay
    3 min walk
  • Yal-ku Lagoon
    8 min walk
  • Akumal Ecological Center
    18 min walk
  • Tulum Intl. Airport (TQO)
    77 min drive

Room options

About the area

Akumal

A family-friendly stay in Akumal awaits you at this villa. You'll be steps from Half Moon Bay and 1.7 km (1 mi) from Akumal Beach. .Villa features a private pool, 15 bathrooms and a balcony. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A sofa bed, a living room and a Smart TV are also available. Limited housekeeping is available. .Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and Hot tub. Plus you'll find concierge services, a games room and a garden.
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What's nearby

  • Half Moon Bay - 3 min walk - 0.3 km
  • Yal-ku Lagoon - 8 min walk - 0.8 km
  • Akumal Ecological Center - 18 min walk - 1.6 km
  • Akumal Beach - 3 min drive - 1.5 km
  • Riviera Maya Golf Club - 8 min drive - 6.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 77 min drive

Restaurants

  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Mediterraneo - ‬3 min drive
  • ‪Coffe Shop at Grand Sirenis - ‬9 min drive
  • ‪Akumal Sushi Beach Bar - ‬7 min drive
  • ‪Market Café - ‬4 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF

13-Suite Private Villa Beach Front/ 10 to 52 GUESTS / CHEF INCLUDED /
FAMILY AND FRIENDS GATHERING - WEDDINGS - CELEBRATIONS - YOGA RETREATS - MEDITATION GROUPS - BUSINESS MEETINGS - WELLNESS SEMINARS - BOOT CAMPS

GOOD TO KNOW...
• Base occupancy: 9 rooms, Sleeps 18 people
• Rates are in USD, price per night based on dual occupancy
• Maximum occupancy: 13 bedrooms 52, ***4 guest occupancy per bedroom (2 Adults + 2 Kids; or 3 Adults + 1 Kid)
• Additional guests over 18 base occupancy are USD150 per guest/per night plus taxes. Children under 24 months have no charge.
• Additional Rooms, breaking the double occupancy are USD150. Per room. Plus taxes. "Pay-per-night" flexible rates: you only pay for occupied bedrooms.
• A Security Deposit of USD1,500. is requested cash at arrival.
• Day Passes are available at USD 95 per person per day.
• Events accepted with additional fees. Please enquire directly for a quote.
• All bedrooms can be arranged with one King or two twin beds plus one single sofa bed and one single trundle bed
• Minimum requirement of 3 nights (10 guests min) – excludes Christmas and NYE.
• For Christmas and New Year a minimum of 15 guests is required
• No Pets
• Check-in at 3 pm
• Check out at 11 am
The contracting of external vendors should notify the property.
Strictly quiet hours in the community after 10:00pm (no loud music allowed)
Penalties for noncompliance may apply.
• CCTV is installed and focused on all accesses.

Property manager

FELIPE BRISEÑO

Languages

English, Spanish

Property amenities

Beach

  • On the beach
  • Beach loungers
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Private pool
  • Spa tub

Internet

  • Available in the villa: WiFi

Parking and transport

  • Car recommended
  • Parking on site

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Spices

Dining

  • Chef service

Bedrooms

  • 13 bedrooms
  • Bedsheets provided
  • Sofa bed

Bathroom

  • 15 private bathrooms
  • Bathtub or shower
  • Hair dryer
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • Books
  • Games
  • Smart TV with cable/satellite channels
  • Stereo

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Outdoor furniture

Comfort

  • Air conditioning

Pets

  • Pet friendly

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Designated smoking areas
  • Note from host: In all outdoor areas.

Services and conveniences

  • Concierge services
  • Housekeeping (limited availability)
  • Iron/ironing board
  • Safe

Location highlights

  • Near the ocean
  • On the waterfront

Things to do

  • Arcade/game room
  • Foosball table
  • Kayak
  • Table tennis
  • Birdwatching nearby
  • Cycling nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Swimming nearby
  • Theme park nearby
  • Whale watching nearby
  • Wildlife walks nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher
  • Deadbolt lock

General

  • Garden
  • Unit size: 13,993 square feet

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Pets

  • Pets are welcome
  • Note from host: Certain conditions may apply.

Children and extra beds

  • Children are welcome.
  • Note from host: Infants under 2 years of age stay complimentary.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Parties and events are allowed on site
Note from host: An Event Fee may apply.
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Parties and events are allowed on site. Note from host: An Event Fee may apply. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and a deadlock in all accommodation.

Frequently asked questions

Are there any beaches close to 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

Yep, 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF is on Half Moon Bay. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find motor boats.

Does 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF have a pool?

13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF has a pool.

What luxury perks are available at 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

This property features an outdoor pool, as well as a private pool and a living room.

What makes 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF a romantic place to stay?

1 hot tub, private pools, and private balconies all help set the scene for a sizzling getaway at 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF.

Is 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF family-friendly?

You bet! With amenities such as an arcade, a BBQ and highchairs, it's no surprise that 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF is a winner with our family travellers.

Is there a private hot tub at 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

Yep, there is a hot tub.

Is there a free airport shuttle available at 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

No, 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF does not offer an airport shuttle service.

What time are check-in & check-out at 13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

13BDR BEACH-FRONT VILLA-PRIVATE CHEF INCLUDED-RETREATS-WEDDINGS-FAMILY-GOLF Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 59 out of 66 reviews" "
Rating 8 - Good. 2 out of 66 reviews" "
Rating 6 - Okay. 1 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 3 out of 66 reviews" "

9.2/10

Cleanliness

Reviews

10/10 Excellent

Ryan M.

Liked: Cleanliness
Bachelor party
Had a group of 14 guys for a bachelor party. The house was plenty big and spacious for all of us. The chef and food was excellent! The pool was huge and a great gathering spot for the group. All the rooms were big and had nice views of the bay. Would highly recommend this house.
Stayed 3 nights in Jan 2024

2/10 Terrible

Shirali P.

Disliked: Cleanliness
Extremely Disappointing Experience at Villa Belamar - Overpriced and Unpleasant Stay
I recently stayed here with my family (18 people) & our experience was far from satisfactory. Despite paying a large amount, the property failed to meet the expectations set by its online description. Key issues: -Sewage Smell: Entire 2nd floor emitted a persistent sewage smell making the stay on the second floor unbearable. Management acknowledged this, but could not fix. -Water Leak: There was a sizable hole in the ceiling caused dirty water to leak into the living room. -Lack of Cleanliness: Housekeeping service was subpar, with towels/sheets not changed & when changed were still dirty. The kitchen, outdoor pool area, and rooms were consistently untidy. Staff delayed clearing plates and dishes, leaving us to clean up each night. Fridge and freezer, did not function properly. -Run-Down Property: Significant wear & tear -outdated floors and bathrooms. Showers leaked water into the entire bathroom, and when we requested additional towels, the staff was uncooperative. -Misrepresentation on Description: The property falsely advertised on-site laundry facilities. Contrary to the confirmation, we had to pay an outside vendor for laundry services. -Invasion of Privacy: Cameras on all floors outside the bedrooms invaded our privacy, creating an uncomfortable atmosphere. Additionally, it's worth noting that the owner initially agreed to compensate us for our troubles but later reneged on the offer, resorting to threats & intimidation to dissuade us from writing this review.
Stayed 5 nights in Aug 2023

10/10 Excellent

Kent B., Tucson, AZ

Liked: Cleanliness
Beautiful Villa
We are a binational family of 23 guests from Mexico and the U.S., ranging in age from 2 to 88 years old, who stayed in Villa Bellamar in January 2024. We had a great time. The house is beautiful. The staff are incredible (housekeepers, groundskeepers, and cooks). The location is safe and secure. The grounds are well maintained with pool, jacuzzi, and beach. While the ocean floor is rocky, they provide water shoes, and the bay is shallow and protected by a reef. As noted by others, be sure to bring several thousand dollars in cash for the food, drinks and tips, depending on how much your group eats and drinks. We had an incredible stay at this beautiful vacation villa right on the beach in the heart of the Riviera Maya.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jim B.

Liked: Cleanliness
Great Stay on the Beach
Accomodations were excellent and as presented. The reef off the coast really is great for snorkling. We had paddleboards delivered for some additional fun, but kayaks and life vests were available at the house. Felipe was excellent to work with and easy to communicate with.
Stayed 4 nights in Aug 2023

10/10 Excellent

Joe O., Where do you live?

Liked: Cleanliness
Great Group House
We came here with 15 people for a combined bachelor/bachelorette party. We hired a bartender and had the chef staff the whole time. Everyone was amazing! Highly recommend having a bartender if you have a large group. The snorkeling off the beach was great (we regularly dive in the Caribbean and Mexico). Would definitely go back here! You have to pay everyone in cash so bring $6k-8k if you’ve got a big group. Went to Tulum one night and that was a fun time.
Stayed 3 nights in May 2023

10/10 Excellent

Robert H.

Liked: Cleanliness
Great stay in Akumal!
Great stay, great property. The place was clean and as described. Communication with property manager was fast and efficient. Disregard messages about the place not being safe. There is security at the place and a National guard right across the street.
Stayed 3 nights in Apr 2023

10/10 Excellent

shannon w.

Liked: Cleanliness
Family memories
We had an amazing time on our family vacation. The accommodations were gorgeous. Our group ranged from 2 years old up to 90 and everyone had an amazing time. Felipe was great and answered all of our questions and made everything smooth. The staff were great as well. We can’t say enough about the chefs Alfredo and Elmer they were amazing and took very good care of us. The food was also great and they made the best churros. We wanted them to come home with us. I would definitely love to come back and would recommend anyone looking to stay this is the place! Thank you again for your care and great service!!!!
Stayed 6 nights in Mar 2023

10/10 Excellent

David W.

Liked: Cleanliness
Excellent stay for five families
We had a great time at the property and would certainly recommend to others. We travelled with a group of five families, with six kids ranging from 1-6. The house and grounds were perfect for our needs. Chefs were extremely talented and accommodated numerous dietary restrictions without any issue. Security was a non-issue. There is a National Guard station around the corner and a dedicated security guard that walked around the property every night. We felt extremely safe. We were a little worried about pool temperature in February, as we have found some Cancun-area resorts to have freezing cold pools, but we were pleasantly surprised. The pool was maybe a little chilly when you first entered in the morning, but not unpleasantly so, and it warmed up quite a bit as the day went on. Our only minor complaint was that security deposit and all groceries have to be paid in cash, which worked out to be around $5000 total for our stay. I don't love carrying around that much cash on an international trip, and ATMs are super inconvenient in that area. We would have much preferred paying via Venmo or PayPal etc., but that was not an option. Overall, highly recommend. It felt like an oasis of awesome in the middle of an already great area.
Stayed 6 nights in Feb 2023

10/10 Excellent

Pam M.

Liked: Cleanliness
Perfect Villa for Large Groups
If you are planning a getaway for a large group, wedding or shower, this is a great villa. Using their staff chef was a great way to feed our team within a reasonable budget. Responsive to our questions. Thank you!
Stayed 4 nights in Feb 2023

10/10 Excellent

Alianza (Kathleen) H.

Liked: Cleanliness
Wonderful
Such a wonderful experience. I highly recommend!!!
Stayed 4 nights in Nov 2022

10/10 Excellent

Mary W.

Liked: Cleanliness
70th Birthday
We just returned from a fabulous week in Akumal at Villa Bellamar! The property was perfect for our 22 guests with its spacious and comfortable 13 king room suites. The pool, beach, hot tub and outside lounging areas were perfect. The staff kept the property spotless and provided us with all the comforts we needed during our stay. I cannot say enough about Chef Antonio and his staff - the food was world class. The house manager Filipe was attentive and always available to help with extras. If on doubt rent this property - you will not be disapponted!
Stayed 7 nights in Nov 2022

6/10 Okay

Shivum G.

Liked: Cleanliness
Nice Property with Maintenance Issues
We booked Villa Bellamar for a family reunion that consisted of 28 people (adults, teens, kids, and babies). The house was spacious and there was plenty of room for all of us. It never felt crowded at any point. Tons of seating for all of us to eat together and space for the kids to play and enjoy the pool and beach. The staff was attentive and very helpful. The chef was the biggest highlight of the trip as the food was amazing! The chefs were overly accommodating and were able to prepare delicious meals for both adults and kids. We did run into many maintenance issues with the house. The biggest were sewage/plumbing issues and the lack of hot water. We had bathrooms that smelled terribly of sewage and drains that were also overflowing. The staff was unable to help during our stay and we had to shift guests around and consolidate into less rooms to work around the issue. We checked out on Sept 5th and I emailed Fernando on Sept 7th explaining the issues we experienced. I did not hear back until Sept 13 with the response being "it's been sent to the ownership for review and we will get back to you." I've followed up asking for a timeframe for a response only to be told "it will take some time." I've asked on Sept 15th if there is an estimate timeframe from a response so we can manage expectations but have not heard from Fernando since then. I even followed up again on Sept 21st and as of today (Sept 24th) I still have yet to receive any communication. The last I heard from Fernando was on Sept 15th. The lack of communication to resolve this issue is troublesome. We've asked for a partial refund due to the issues and inconvenience we experienced but the handling of the experience after check out has been dismal. I do hope they take this matter seriously and respond to us but I want to inform other travelers of our experience. Overall, the property is nice but we ran into maintenance issues that provided a negative experience. We managed through it during our stay but the lack of communication afterwards is the most upsetting part.
Stayed 4 nights in Sep 2022

10/10 Excellent

Evan M.

Liked: Cleanliness
Incredible Beach Stay In Akumal
This place was perfect for a bachelor party of 23 guys. Felipe & Rocio (covering for Fernando) were very helpful and courteous. The chef staff (Jorge and Ernesto) were incredibly accommodating and every meal was delicious and plentiful. The property itself is amazing in all aspects and the location was perfect. I would highly recommend this place to other groups looking for their own slice of paradise catered personally to them!
Stayed 3 nights in Sep 2022

10/10 Excellent

Brenda R.

Liked: Cleanliness
Perfect Vacation
Everything about the property was precisely as advertised. Fernando, Felipe, Rosario, Chef Antonio and his fantastic staff, the security and maintenance as well as housekeeping staff were all very accommodating. They made us feel like royalty. The grounds are beautiful and there was plenty of room for our large group to enjoy the property. If I had to say something negative, my only comment is that the kitchen faucet leaked terribly. My solution was to stay out of the kitchen! We would definitely return to Villa Bellamar.
Stayed 7 nights in Jul 2022

10/10 Excellent

brett m.

Liked: Cleanliness
Perfect in every way!
We stayed here with 20 adults and 3 kids. The property is perfect for a family gathering. It was much nicer than the pictures show. The house staff and the Chefs were incredible. They did everything they could to make sure that our stay was an enjoyable and memorable experience. My family, which flew in from all over the US, and who all travel extensively, commented that this was the best vacation ever! Fernando, Felipe and all of the staff were responsive, accommodating, friendly and did whatever they could to ensure a great time!!! Do yourself a favor and book this place.
Stayed 6 nights in Jul 2022

10/10 Excellent

Christye B., Atlanta, US

Liked: Cleanliness
Best vacay ever!
This was a trip long overdue based on the global shutdown in 2020. The property manager was so accommodating and allowed us to reschedule for the same time in 2022. Our trip was well worth the wait and the entire stay was simply phenomenal for our group of 16 sorority sisters celebrating 27 years of sisterhood! With everything in place we were able to fully unplug and enjoy great fellowship and spirits amidst the beautiful villa and surroundings and the delightful cuisine prepared by their amazing chef! Don’t hesitate to book Villa Bellamar - we are still talking about our trip weeks later! Thank you for these memories of a lifetime:-)!
Stayed 4 nights in Jun 2022

10/10 Excellent

Geoff M., San Francisco, United States

Liked: Cleanliness
Amazing house and property. Can we get the chefs to come home with us
We had the most amazing birthday celebration with 16 friends. Fernando was very accommodating as we had been scheduled for the same week that COVID hit the world in 2020 and 3 reschedules and 18 months later we finally made it there. The bedrooms are all the same with en suites. There was plenty of room for the large group to eat together, inside or out depending on the mosquito situation. We loved that the house was big enough that we could be together as 1 group, or a few could wander off and hang separately. So many entertaining places. The chefs were outstanding. We are group that lives like a local when we travel and we are really loved that the chef didn't try to cook us American food. TexMex isn't the reason we come to Mexico. Octopus ceviche, paella, mole, chilaquiles, picante with every meal. Yes please. We hired a chef for several days and were so glad we did with 16 people. Rocio checked in on us several times to make sure we all had our covid testing done to go home and if we needed anything during our stay. We can't wait to stay again. Two tips if you are staying at Villa Bellamar: some of the showers have backwards handles so if you can't get hot water, turn the faucet all the way to the other side; the WiFi works really well on the first floor but in the bedrooms/on the upper floors it is spotty--but leave your devices on the table anyways, there is so much to take in and do at the house who needs work emails pinging at you.
Stayed 7 nights in Oct 2021

10/10 Excellent

Marie R.

Liked: Cleanliness
Birthday Happiness
Akumal was amazing!!! The house manager Fernando went above and beyond. Execellent communication. We will come back for sure....
Stayed 3 nights in Oct 2020

10/10 Excellent

SuperMario M.

Liked: Cleanliness
#SuperTeamRetreat
I think I could have booked better. Knowing the amount of people to have all of the rooms bedded properly would have been better for us. There may need to be better water heaters as we had 29 people in our party but it was very hot weather so it was not bad. Loved the vIEws and the housekeeping and the chefs. No complaints and the experIEnce lived up to what I expected from the listing!!
Stayed 4 nights in Sep 2020

10/10 Excellent

Frank M.

Liked: Cleanliness
Great place
The property was very nice and the views were amazing. The staff was very friendly and helpful. I read some of the reviews other have posted. Both positive and negative before booking. I will say the negatives I read must have been fixed as I did not experience any of them. The rooms were all clean and made up each day by the staff. The chef and staff made amazing food each day and Fernado recommended a very reliable transportation company. Depending on were you want to go I will say transportation does get a little costly. My group used almost every luxury the property offered from the kayaks and snorkel equipment to the water shoes they provided (a big plus as the water is rocky for the first 100 feet or so ) to the hammock and pool and Jacuzzi to the roof top terrace and the ping pong table. We all felt very safe on the property and rented a golf cart for $40 per day to get to the market at the front of the neighborhood. Their is a nice sound system on the main floor that we played pretty loud through out the day and night with no noise complaints. All and all I would recommended the property to family and friends.
Stayed 4 nights in Aug 2020

2/10 Terrible

Corrina R.

Disliked: Cleanliness
6 Rooms Heavily Impacted by Sewer Smell
The sewer smell at the Villa at Bellamar, Akumal materially impacted our stay. It made half the rooms and the hall baths unbearable for better than half of our six-night stay. The plugged drains in the kitchen create an unsanitary condition. Fernando pointed to a maintenance paragraph in the contract to indicate that they would not refund part of our money to compensate for the condition of the villa. Think twice about renting the Villa at Bellamar, Akumal and paying top dollar for it.
Stayed 7 nights in Feb 2020

4/10 Poor

Casey W.

Glamping in Paradise - 2.5 STARS!
Overall the trip was a success, but we had some frustrations along the way. At the top of that list is the lack of hot water. Every single morning I told the property manager we needed hot water and it was luke warm at best. Most of our guests took cold showers throughout the trip and the property manager told me on the last day we would have to wait until we get back to the U.S. Unacceptable for a luxury home in our opinion. Second, the pool is not heated and was too cold to enjoy throughout our stay. The sheets all had sand in them on the first day and one of the rooms was very musty smelling, but the property manager didn't seem to care as they just sprayed febreeze and called it a day. The beach area is very small, but beautiful. We thoroughly enjoyed swimming, snorkeling and kayaking daily. However, we were not warned that it was full of coral and sea urchins, which could have been very dangerous had we not been cautious. The chef was excellent and was the best part of the trip. Make sure to try the chile rellenos! The bartender was very disappointing. Every drink was completely different than the last and not in a good way. He was very slow and not very attentive. The hot tub was great to enjoy on the roof, however there was an uncovered vacuum/pump in the tub that was extremely dangerous. My wife got her hand caught in it and it ripped off a nail and skin. Another friend got her leg sucked into it and left with a serious mark. The safety of the rooftop is unacceptable. A friend leaned up against the railing and the railing came apart, luckily he was able to catch himself before falling to his death (not exaggerating). Transportation and taxi costs were outrageous and the house staff never assisted with negotiating a fair rate. $200 USD to Tulum and back is outrageous. We requested specific welcome drinks and that never happened. The property manager, chef and transportation group were extremely slow to communicate prior to our visit as well. Oh and as a bonus you cannot put toilet paper down the toilet, so it will stink with a large group. They didn't remove dirty toilet paper daily either making it worse. We gave it a 2.5 star rating, because it was a good trip in the end in a beautiful location. However, we will not be visiting again due to the reasons above not bringing this property up to par with it's cost. P.S. seat cushions on roof in pic, not there and super uncomfortable and no foosball.
Stayed 5 nights in Jan 2020

10/10 Excellent

Joan L., West Lafayette, Indiana, USA

Liked: Cleanliness
beautiful experience for any event
The property is pretty well represented in the pictures. It's a three story house with thirteen bedrooms, all pretty much the same. Everything is in good working order, clean, and attractive. The common indoor area is spacious and could be used for almost any purpose. The staff is wonderful, helpful, and kind. Cooks are excellent and will slice as many mangoes for you as you would like to eat. You plan your meals with the head chef, Antonio Chin Sosa, and let the cooks create lovely, attractive meals for you. They are very careful about cleanliness. None of us got sick from their meals. The sandy beach is small and getting into the ocean is rocky, but there's pretty good snorkeling right there. The house keeps a basket of water shoes you can wear to help you get in and out over the rocks. As the pictures show, there are lots of lounge chairs around the pool and under shelter, so everyone can relax. We held a large family reunion there, and the kids spent every spare minute playing in the pool. They have an assortment of life vests, so you can be more relaxed about their safety. No one yelled at them for taking in an occasional plastic table or chair into the water. To Tulum, Coba, and many cenotes is a half day trip. To Chichen Itza it's a full day event. Driving in this part of Mexico is not too difficult, so you can explore and find your way home. I would highly recommend this place.
Stayed 5 nights in Jul 2019

10/10 Excellent

Andrea R.

Liked: Cleanliness
I’d return!!
This property, Fernando and the staff were amazing. They felt like a support team for a vacation. If problems came up they were on it!! Really great house, lots of room, pool and out door spaces to enjoy. Not to mention the roof top for our sunrise meditations. I’d go back and I appreciate all the hard work Fernando and the staff puts into making the experience flawless. Thank you so much! I’d really recommend this place!! Loved it! It was perfect for our retreat!!
Stayed 5 nights in Aug 2019

10/10 Excellent

Aimee K., Miami Florida USA

amazing stay
Went with 30 people (22 adults and 8 kids) for a family reunion. Our stay was fantastic. I know it sounds crazy-but we were never cramped or on top of each other. Very livable space even when you're trapped with family for 5 days!!!! Food was great, but above all- the service was fantastic. During the day we had Juan, Bartolo and Raphaelo who were always at our disposal. At night, Jose kept us safe and Elmer our bartender kept us toasty!!! Renting golf carts is a must for quick runs to the store or to slip away for a drink at the vida buena bar. Water shoes a must for walking around at the beach ( not a typical beach you imagine) it's more for exploring and snorkeling than it is for swimming. All in all a fantastic experience. Communication was excellent. We will be having our future reunions at the same spot!!!
Stayed 4 nights in May 2019