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Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

5.0 star property
Elegant adults-only beach property with 4 outdoor pools

Photo gallery for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Terrace/patio
View from room
LCD TV
Garden view
Free minibar, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included

Explore the area

Map
Km 250 Carr Federal a Chetumal, Akumal, QROO, 77760
  • Dolphinaris Tulum
    ‪5 min walk‬
  • Riviera Maya Golf Club
    ‪12 min walk‬
  • Aktun Chen
    ‪12 min walk‬
  • Tulum Intl. Airport (TQO)
    ‪67 min drive‬

Room options

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed (Superior)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite (Superior)

LCD TV

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Superior Suite (Superior)

LCD TV

Superior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite (Superior)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Free minibar, in-room safe, desk, blackout curtains

Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite (Superior)

Free minibar, in-room safe, desk, blackout curtains

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed (Superior)

Free minibar, in-room safe, desk, blackout curtains

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite (Superior)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite (Superior)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Suite (Superior)

Free minibar, in-room safe, desk, blackout curtains

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite, 1 King Bed with Sofa bed (Superior)

Free minibar, in-room safe, desk, blackout curtains

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Superior)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Superior)

Free minibar, in-room safe, desk, blackout curtains

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - twin
Blackout curtains
Ceiling fan
Private bathroom
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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The price is AU$1,071
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includes taxes & fees
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About the area

Akumal

A luxury stay in Akumal awaits you at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive. Within just a 15-minute stroll, you'll find Riviera Maya Golf Club and Aktun Chen. Highlights at this all-inclusive property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Bahia Spa can include beachside massages and sports massages along with body wraps, body scrubs and mani/pedis. The buffet restaurant, Yal-ku, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 4 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the nearby private beach where you'll find umbrellas, and enjoy the on-site golf course and nightclub. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class Akumal property include Akumal Beach and Xel-Há Park.

What's nearby

  • Dolphinaris Tulum - 5 min walk
  • Riviera Maya Golf Club - 12 min walk
  • Aktun Chen - 12 min walk
  • Akumal Beach - 5 min drive
  • Half Moon Bay - 12 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬4 min walk
  • ‪Restaurante Yucatan - ‬14 min walk
  • ‪Restaurante Arlequin - ‬11 min walk
  • ‪Piscis snack bar - ‬6 min walk
  • ‪Los Corales - ‬15 min walk

About this property

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Elegant adults-only beach property with 4 outdoor pools
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 1 miles away. For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Summer fun is a breeze at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a sauna and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Akumal property.

  • 420 guestrooms or units
  • 3 levels
  • 36 buildings
  • 4 dining venues
  • 3 bars on the beach
  • 4 bars or lounges
  • Conference rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers 420 accommodations with free minibar items and a safe. This accommodation is furnished with twin sofa beds. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Bahia Spa. Massages are available on the beach and in the spa. Other services include sports massages, facials and body wraps.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alux
  • Maiko
  • Snack Bar El Cenote
  • Yal-ku

Things to do

  • 27-hole golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Twin sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Luxury Bahia Principe Sian Kaan Adults
Luxury Bahia Principe Sian Kaan Adults All Inclusive Akumal
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Luxury Bahia Principe Sian Kaan Adults All Inclusive
Bahia Principe Luxury Sian Ka'an
Bahia Principe Luxury Sian Ka'an All Inclusive
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Bahia Principe Luxury Sian Ka'an Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

The closest beach to Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is Akumal Beach (4.1 km).

Is there a spa on site at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive have a pool?

Yep, and guests recommend it! Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive features 3 beach bars, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive.

Is Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive family-friendly?

No, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is an adults-only property.

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Relax with a coldie at the 3 beach bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yep, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive has a 27-hole golf course.

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 92 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 43 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Pandora

Travelled with partner
Liked: Staff & service
The grounds were clean and well kept. Lots of greenery. Not a large resort, but access to the surrounding resorts made the stay much better.
Stayed 5 nights in Nov 2024

6/10 Okay

Patricia L

Liked: Cleanliness, staff & service
Very difficult to get restaurant reservations and quite noisy some nights.
Stayed 7 nights in Nov 2024

8/10 Good

Uri

Liked: Cleanliness, staff & service
Stayed 9 nights in Nov 2024

6/10 Okay

Sandra

Stayed 7 nights in Oct 2024

10/10 Excellent

Justin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some issues with our room initially, staff was able to get us into a much better room the next day.
Stayed 3 nights in Nov 2024

6/10 Okay

Brandy Reshea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Nov 2024

2/10 Terrible

Aisianique

Stayed 4 nights in Oct 2024

10/10 Excellent

Tyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resort especially sian kaan couldn’t really ask anymore of the resort other then maybe better cart service between the other resorts
Stayed 5 nights in Nov 2024

10/10 Excellent

Llipsi, Hialeah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2024

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this resort for my 50th birthday with my husband and was not disappointed! First off staff are absolutely amazing super friendly and helpful. The grounds are gorgeous from the jungle setting with exotic wildlife to the private beach for the Sian Ka’an guests. Pools were good as well. Our bartender Jorge and the other bar staff at the beach were awesome! The ala carte restaurants and daily buffet were great. Just one small issue although the rooms were very clean they definitely could use updating and beds and pillows (tiny pillows) could have been a little softer. The pool grill also was not our favorite grilled and fried food was cold and flavorless. Overall we will be returning next year most definitely highly recommend!
Stayed 5 nights in Nov 2024

2/10 Terrible

Annette

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like the staff after I left the front desk weren’t very accommodating.
Stayed 3 nights in Oct 2024

10/10 Excellent

Geminis Britani Mangandid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the ability to move from different areas of the resort! From restaurants, parties and shows! It was such a unique experience and one that I can’t stop raving to my friends and family about!
Stayed 8 nights in Oct 2024

10/10 Excellent

M Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Lush green with well kept landscaping and friendly helpful staff.
Stayed 7 nights in Oct 2024

6/10 Okay

Tamar

Travelled with partner
The property was ok the food wasn’t so great I got food poisoning and the drinks were weak and limited.
Stayed 5 nights in Oct 2024

8/10 Good

Andrew James de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, restaurants were very good .
Stayed 10 nights in Oct 2024

10/10 Excellent

Kevin

Stayed 4 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I loved all the entertainment. There was so much to choose from! The spa was amazing too!
Stayed 3 nights in Oct 2024

8/10 Good

Jammi

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the access to the other resorts and restaurants. Transportation was a little confusing.
Stayed 4 nights in Oct 2024

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just a good experience
Stayed 7 nights in Oct 2024

8/10 Good

Zulma, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the massage at the spa. Dolce Vita was our favorite restaurant despite it being warm. All restaurants are uncomfortably warm, some borderline hot. Seems they turn off the a/c until they open the doors for guests. They should have it on low during the day so it won't have to work so hard when it counts. We went in September and would go back only during their winter, hoping it's cooler. Employee service is top notch.
Stayed 7 nights in Sep 2024

10/10 Excellent

Luis Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the food options and quality. The staff are excellent 👌
Stayed 9 nights in Sep 2024

10/10 Excellent

Selina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet resort for adults and couples. It was nice we had access to three other resorts. Spa was amazing!!
Stayed 6 nights in Sep 2024

6/10 Okay

Cynthia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This was our 2nd time staying at this property as we genuinely enjoyed our 1st stay however it was extremely disappointi. Prior to my check-in (the week of) I downloaded the app to make reservations for the restaurants as I know they book up rather quickly. I needed to attach my room number to make reservations which was not assigned to me until I arrived to the hotel. I tried reaching out in advance to try and solidify a room number but no response. This made it super inconvenient as we were pretty much left with whatever was left in date and times. I reserved a penthouse suite as we were celebrating 2 birthdays and I wanted something a little more extravagant for the trip. The penthouse was honestly not worth the money spent. It was tucked away in the very corner of the resort far from the amenities. This area looked rarely serviced and cleaned, animal poop that stayed on our staircase for days with dead leaves. Our room had a jacuzzi on the roof that we couldn’t use. The amount of bugs on the roof made it impossible to use along with the drain not properly locking so the water constantly drained out. The customer service is not in alignment through out the property. Bartenders in Sian Ka’an were a delight but the bartenders Akumal refused to serve us certain alcohol and hid bottles for themselves (Agavero to be exact). They also were extremely rude when asked for it and kept denying it until finally pulling a bottle out from the far back of the fridge. Wont be returning.
Stayed 6 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!! All four places were amazing!! Would definitely recommend to family and friends!!
Stayed 5 nights in Aug 2024