See all properties
Save

Kempinski Mall Of The Emirates

5.0 star property
Luxurious ski hotel with ski-in/ski-out access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Mall Of The Emirates

Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler
Lobby
Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler
Duplex Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service
  • Gym
The price is AU$648
includes taxes & fees
10 Jan - 11 Jan 2025

Explore the area

Map
Sheikh Zayed Road, Al Barsha, Dubai
  • Ski Dubai
    1 min walk
  • Olea
    2 min walk
  • Mall of the Emirates Station
    9 min walk
  • Dubai (DXB-Dubai Intl.)
    28 min drive

Room options

View all photos for Superior Room

Superior Room | View from room

Superior Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Corner Suite - Access to Snow Park in Ski Dubai for 2, Lounge Access including Afternoon Tea

Executive lounge

Corner Suite - Access to Snow Park in Ski Dubai for 2, Lounge Access including Afternoon Tea

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Duplex Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

View from room

Duplex Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Aspen Three-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2 (once per stay),Private Butler

Premium bedding, minibar, in-room safe, desk

Aspen Three-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2 (once per stay),Private Butler

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 228 sq m
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

View all photos for Aspen Two-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2(once per stay), Private Butler

49-inch LED TV with satellite channels, TV, pay films

Aspen Two-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2(once per stay), Private Butler

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 149 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Grand Deluxe Room Lounge Access including Afternoon Tea Evening Cocktail Hours

Executive Grand Deluxe Room Lounge Access including Afternoon Tea Evening Cocktail Hours

Executive Grand Deluxe Room Lounge Access including Afternoon Tea Evening Cocktail Hours

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe room

Premium bedding, minibar, in-room safe, desk

Grand Deluxe room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 61 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours

Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours | View from room

Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler

Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler

Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 45 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 159 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours.

View from room

Executive Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours.

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 3 Bedroom Family Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours

Premium bedding, minibar, in-room safe, desk

3 Bedroom Family Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 140 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 4 Single Beds

View all photos for Suite, Multiple Beds, City View

49-inch LED TV with satellite channels, TV, pay films

Suite, Multiple Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
  • 151 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 2 Double Sofa Beds

Similar properties

Room

Sheraton Mall of the Emirates Hotel, Dubai

Pool
Spa
Parking included
Free WiFi
4.5 out of 5, Wonderful, (1002)
The price is AU$903
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Sheraton Mall of the Emirates Hotel, Dubai

About the area

Dubai

You'll be connected to a shopping centre at Kempinski Mall Of The Emirates, and within a short 5-minute stroll of Ski Dubai and Mall of the Emirates. Highlights at this luxury hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The café, Aspen, serves international cuisine. Mosaic Chill is the hotel's own bar. With ski-in ski-out access, there's more time for snowboarding, and you'll find ski storage and ski passes on site. Business travelers can take advantage of 10 meeting rooms, a conference centre, and limo/town car service. Additionally, you'll find an outdoor swimming pool, free Wi-Fi in public areas and a gym. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Al Barsha hotel include Souk Madinat Jumeirah and Dubai Opera.

What's nearby

  • Ski Dubai - 1 min walk
  • Mall of the Emirates - 2 min walk
  • Souk Madinat Jumeirah - 6 min drive
  • Wild Wadi Water Park - 7 min drive
  • Burj Al Arab - 8 min drive

Getting around

  • Mall of the Emirates Station - 9 min walk
  • Dubai (DXB-Dubai Intl.) - 28 min drive

Restaurants

  • ‪مطعم و حلويات الحلاب - ‬4 min walk
  • ‪The Cheesecake Factory - ‬2 min walk
  • ‪Aspen by Kempinski - ‬2 min walk
  • ‪Salero Tapas & Bodega - ‬2 min walk
  • ‪Nene Chicken - ‬1 min drive

About this property

Kempinski Mall Of The Emirates

Luxurious ski hotel with ski-in/ski-out access
During the winter, enjoy on-site recreational activities like snowboarding, snow tubing and sledging. After a day on the slopes, enjoy a swim in the outdoor swimming pool or use the hotel's other facilities, including a 24-hour fitness centre and a steam room. Kempinski Mall Of The Emirates helps provide the perfect winter holiday with ski storage, ski passes, and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. WiFi and wired Internet are free in public spaces. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 351 guestrooms or units
  • 17 levels
  • 4 dining venues
  • Built in 2006
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Kempinski Mall Of The Emirates offers 351 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 49-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 7 treatment rooms including rooms for couples. Services include massages.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Italian, Norwegian, Portuguese, Russian, Spanish, Turkish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: AED 150 for adults and AED 75 for children
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aspen
  • Eugène Eugène
  • Mosaic Chill
  • Olea
  • Salero Tapas & Bodega

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 10 meeting rooms
  • Conference centre

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Couples treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kempinski Mall Of The Emirates

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 240.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 75 for children
  • Airport shuttle fee: AED 263 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emirates Mall Kempinski
Kempinski
Kempinski Emirates Mall
Kempinski Hotel Emirates Mall
Kempinski Mall Emirates
Emirates Mall Hotel
Kempinski Dubai
Kempinski Hotel Dubai
Kempinski Mall Emirates Hotel Dubai
Kempinski Mall Emirates Hotel
Kempinski Mall Emirates Dubai
Kempinski Mall Of The Emirates Hotel
Kempinski Mall Of The Emirates Dubai
Kempinski Mall Of The Emirates Hotel Dubai

Frequently asked questions

What is the cancellation policy at Kempinski Mall Of The Emirates?

Kempinski Mall Of The Emirates offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kempinski Mall Of The Emirates?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Kempinski Mall Of The Emirates on 10 Jan 2025 start from AU$639.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kempinski Mall Of The Emirates?

Yep, Kempinski Mall Of The Emirates has a free self car park and free valet parking.

Are there any beaches close to Kempinski Mall Of The Emirates?

The closest beach to Kempinski Mall Of The Emirates is Marina Beach (6.9 km).

Is there a spa on site at Kempinski Mall Of The Emirates?

There's no onsite spa, but this property does offer services like massages.

Does Kempinski Mall Of The Emirates have a pool?

Kempinski Mall Of The Emirates has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Kempinski Mall Of The Emirates?

Kempinski Mall Of The Emirates features a health club, an outdoor pool and a steam room. All guestrooms come with premium bedding and 24-hour room service.

What makes Kempinski Mall Of The Emirates a romantic place to stay?

Couples spa treatments and al fresco dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Kempinski Mall Of The Emirates.

Is Kempinski Mall Of The Emirates family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services in the guestrooms, it's no surprise that Kempinski Mall Of The Emirates is a hit with families.

Does Kempinski Mall Of The Emirates serve breakfast?

Yeah, buffet breakfast is offered daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Kempinski Mall Of The Emirates?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kempinski Mall Of The Emirates?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kempinski Mall Of The Emirates?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Kempinski Mall Of The Emirates?

No, pets and service animals are not allowed.

Kempinski Mall Of The Emirates Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 978 reviews" "
Rating 8 - Good. 223 out of 978 reviews" "
Rating 6 - Okay. 52 out of 978 reviews" "
Rating 4 - Poor. 20 out of 978 reviews" "
Rating 2 - Terrible. 26 out of 978 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mamdouh, Riyadh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Sep 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent suite and service everything worked and was classy.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexey, Sankt Peterburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper hotel for good shopping
Stayed 2 nights in Mar 2024

10/10 Excellent

Roland Toufi

Stayed 2 nights in Jun 2024

10/10 Excellent

Haisam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 5 nights in May 2024

10/10 Excellent

Asseel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

2/10 Terrible

Sabahat

Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christiane

Stayed 6 nights in Feb 2024

10/10 Excellent

Hussam, Beirut

Stayed 1 night in Dec 2023

10/10 Excellent

Murtadha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024

10/10 Excellent

Walid K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

MOHAMMAD TASLEEM

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower was terrible did not work properly
Stayed 2 nights in Jan 2024

10/10 Excellent

Murtadha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness
It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.
Stayed 1 night in Dec 2023

6/10 Okay

Ashok

Travelled with family
Liked: Cleanliness, room comfort
Need service with a smile.
It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed
Stayed 3 nights in Dec 2023

10/10 Excellent

Irman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohammed the manager at Olea restaurant was very friendly and helpful!
Stayed 13 nights in Dec 2023

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still Great
Room is amazing as always but service not as great as previous trips. Room was missing kettle and wine opener and just wasn’t as attentive in butler service as previous trips.
Stayed 3 nights in Dec 2023

10/10 Excellent

helena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.
Stayed 5 nights in Dec 2023

10/10 Excellent

Ali, SANAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.
Stayed 3 nights in Dec 2023

10/10 Excellent

Muhammad Faisal

Stayed 3 nights in Nov 2023

10/10 Excellent

Nasser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Ayesha

Liked: Cleanliness, amenities
The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.
Stayed 4 nights in Nov 2023