See all properties
Save

Tru By Hilton Albany Crossgates Mall

2.5 star property
Pet-friendly hotel connected to a shopping centre in Albany with free breakfast
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Indoor pool
Exterior
Premium bedding, blackout curtains, iron/ironing board
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
1651 Western Avenue, Albany, NY, 12203
  • Crossgates Mall
    5 min walk
  • University at Albany
    3 min drive
  • Albany Pine Bush Preserve
    5 min drive
  • Albany, NY (ALB-Albany Intl.)
    9 min drive

Room options

View all photos for Room, 1 King Bed

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Hampton Inn Albany-Western Ave/University Area
Pool
Breakfast included
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (1019)
The price is AU$259
for 1 night
includes taxes & fees
16 Nov - 17 Nov
Hampton Inn Albany-Western Ave/University Area

About the area

Albany

At Tru By Hilton Albany Crossgates Mall, you'll be connected to a shopping centre and 0.4 km (0.2 mi) from Crossgates Mall. Highlights at this hotel include a complimentary breakfast, an indoor swimming pool and free self-parking. .This pet-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a free manager's reception, a 24-hour business centre and a snack bar/deli. .Attractions within a 10-minute drive of this Albany hotel include University at Albany and Colonie Center Mall.

What's nearby

  • Crossgates Mall - 5 min walk
  • University at Albany - 3 min drive
  • Colonie Center Mall - 5 min drive
  • Albany Medical Center - 10 min drive
  • MVP Arena - 12 min drive

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany, NY (ALB-Albany Intl.) - 9 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Pet-friendly hotel connected to a shopping centre in Albany with free breakfast
Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free.

This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2018
  • Breakfast available (free)
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with a hairdryer and an iron/ironing board. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include baths or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

What is the cancellation policy at Tru By Hilton Albany Crossgates Mall?

Tru By Hilton Albany Crossgates Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on 25 Nov 2024 start from AU$170.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tru By Hilton Albany Crossgates Mall?

Yep, Tru By Hilton Albany Crossgates Mall has a free self car park.

Are there any beaches close to Tru By Hilton Albany Crossgates Mall?

The closest beach to Tru By Hilton Albany Crossgates Mall is Thompsons Lake State Park Beach (15.8 km).

Does Tru By Hilton Albany Crossgates Mall have a pool?

Tru By Hilton Albany Crossgates Mall has a pool and an indoor pool. The pool is open 7:00 AM to 11:00 PM.

Is Tru By Hilton Albany Crossgates Mall family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Tru By Hilton Albany Crossgates Mall is a hit with families.

Does Tru By Hilton Albany Crossgates Mall serve breakfast?

Yep, complimentary breakfast is on offer weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Tru By Hilton Albany Crossgates Mall?

No, Tru By Hilton Albany Crossgates Mall does not offer an airport shuttle service.

What time are check-in & check-out at Tru By Hilton Albany Crossgates Mall?

Check-in begins at 3:00 PM. Check-out time is noon.

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 511 out of 943 reviews" "
Rating 8 - Good. 245 out of 943 reviews" "
Rating 6 - Okay. 95 out of 943 reviews" "
Rating 4 - Poor. 48 out of 943 reviews" "
Rating 2 - Terrible. 44 out of 943 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Friendly and efficient check in Clean, comfortable room
Stayed 1 night in Aug 2024

8/10 Good

Tomel

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly
Stayed 2 nights in Jul 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru about customer service
Hotel is clean and very well maintained. Staff is super friendly and helpful. I have stayed in the suites side and the Tru side and I head a great expereice in both. I will be back again soon
Stayed 3 nights in Jul 2024

8/10 Good

Yoona, Long Island City

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property - the common areas, the pool, lobby were all nicely maintained and spacious, and the staff were friendly. My particular room had some issues - mainly in the bathroom (the wall-anchored soaps kept leaking and the toilet moved when it was in use), and the sink water did not drain very fast. But overall, would definitely recommend this place!
Stayed 2 nights in Jul 2024

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was excellent!
Stayed 1 night in Jul 2024

6/10 Okay

Kristen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Stayed 1 night in Jun 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Douglas A

Stayed 1 night in Jun 2024

4/10 Poor

Douglas

Travelled with family
Liked: Cleanliness, staff & service
The room had no hair dryer, phone didn't work, the shower soap dispenser was empty. Then we had noisy neighbors bit we couldn't call the desk due to Ann inoperative phone
Stayed 1 night in Jul 2024

10/10 Excellent

ronald

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was super friendly gave my daughters friend a free pint of ice cream to celebrate her birthday. very accommodating hotel with games to play bottles of wine for sale. love tru!
Stayed 1 night in Jul 2024

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jane

Travelled with family
Wonderful experience
Stayed 1 night in Jul 2024

8/10 Good

Nick

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location! Hotel is full of family fun for the times your not site seeing. Only thing that wasnt great was the beds for us.
Stayed 1 night in Jul 2024

2/10 Terrible

Katie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not sleep a wink. There was a group of 6 unaccompanied minors and a basketball above us. They were nouncing the basketball on the the floor (my ceiling) and wrestling all night. They finally were quiet at 5 in the morning, just in time for me to start my day.😠 The front desk was of little help.
Stayed 1 night in Jul 2024

10/10 Excellent

vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and large rooms
Great location behind a large mall and near the highway
Stayed 1 night in Jun 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean like new hotel. Excellent staff!
Stayed 1 night in Jul 2024

10/10 Excellent

Nicolas

Stayed 1 night in Jul 2024

8/10 Good

Tracy

Liked: Amenities, property conditions & facilities
Good but breakfast stops at 9 am ? And the shower was dirty. Staff when checking in not helpful at all!
Stayed 1 night in Jul 2024

10/10 Excellent

Sam

Stayed 1 night in Jun 2024

8/10 Good

Mary

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Room has everything I needed. There was quite a bit of dust collected around the room.
Stayed 1 night in Jun 2024

8/10 Good

James

Stayed 1 night in Jun 2024

10/10 Excellent

Leonard A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. I had no issues at all and the staff were very helpful.
Stayed 3 nights in Jun 2024

4/10 Poor

Carsyn

Stayed 1 night in Jun 2024