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EPIC SANA Algarve Hotel

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for EPIC SANA Algarve Hotel

On the beach
Indoor pool, 5 outdoor pools, pool umbrellas, pool loungers
2 restaurants, breakfast, dinner served; Mediterranean cuisine
On the beach
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast included
  • Room service
  • Parking included
The price is AU$281
includes taxes & fees
29 Jan - 30 Jan

Explore the area

Map
Praia da Falésia, Pinhal do Concelho, Albufeira, 8200-593
  • Pine Cliffs Golf Course
    ‪13 min walk‬
  • Praia da Falésia Alfamar
    ‪5 min drive‬
  • Praia dos Olhos de Água
    ‪9 min drive‬
  • Faro (FAO-Faro Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | View from room

Deluxe Suite, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
  • 73 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room, Resort View

Deluxe Double or Twin Room, Resort View

Deluxe Double or Twin Room, Resort View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Suite, 1 Bedroom, Pool View (Family)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom, Pool View (Family)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 79 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room, Pool View

Deluxe Double or Twin Room, Pool View

Deluxe Double or Twin Room, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room, Ocean View

Deluxe Double or Twin Room, Ocean View

Deluxe Double or Twin Room, Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Suite, 1 Bedroom (Family)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom (Family)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 79 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio

Deluxe Studio | View from room

Deluxe Studio

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 38 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed OR 2 Single Beds and 1 Large Single Sofa Bed

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Property amenity

Vila Vita Parc

Pool
Breakfast included
Spa
Kids pool
4.9 out of 5, Exceptional, (590)
The price is AU$509
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Vila Vita Parc

About the area

Albufeira

At EPIC SANA Algarve Hotel, you'll be connected to the convention centre and 3.8 km (2.4 mi) from Falesia Beach. Highlights at this luxury hotel include 2 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to SAYANNA WELLNESS can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Abyad, serves Mediterranean cuisine and is open for breakfast and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, 24-hour gym and outdoor tennis court. 19892 square feet (1848 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Albufeira hotel include Albufeira Old Town Square and Vilamoura Marina.

What's nearby

  • Pine Cliffs Golf Course - 13 min walk
  • Balaia Golf Village - 8 min drive
  • Falesia Beach - 11 min drive
  • Albufeira Old Town Square - 16 min drive
  • Vilamoura Marina - 16 min drive

Getting around

  • Albufeira - Ferreiras Station - 16 min drive
  • Faro (FAO-Faro Intl.) - 37 min drive

Restaurants

  • ‪Mirador - ‬4 min drive
  • ‪Restaurante O Pescador - ‬4 min drive
  • ‪Maré at Pine Cliffs - ‬6 min drive
  • ‪Praia da Falésia Alfamar - ‬20 min walk
  • ‪A Lagosteira - ‬18 min walk

About this property

EPIC SANA Algarve Hotel

Luxury hotel on the beach, with 5 outdoor pools
EPIC SANA Algarve Hotel offers its guests a full-service spa, 5 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the pool bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 8 meeting rooms. Event space at this hotel measures 19892 square feet (1848 square metres) and includes conference space. A children's pool, a health club, and a hot tub are also featured at the luxury EPIC SANA Algarve Hotel. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Albufeira hotel.

  • 229 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 dining venues
  • 19892 sq ft of conference space
  • 1848 sq. m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar by the pool
  • Swim-up bar
EPIC SANA Algarve Hotel offers 229 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Albufeira hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

SAYANNA WELLNESS has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Abyad
  • Al Quimia

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • 9-hole adjacent golf course
  • Basketball
  • Canoeing
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19,892 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.

Property Registration Number 3928

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

EPIC Algarve
EPIC SANA Algarve
EPIC SANA Algarve Albufeira
EPIC SANA Algarve Hotel
EPIC SANA Algarve Hotel Albufeira
Hotel EPIC Algarve
Hotel SANA EPIC Algarve
SANA Algarve
SANA EPIC Algarve
SANA Hotel Algarve
EPIC SANA Algarve Hotel Albufeira, Portugal
EPIC SANA Algarve Hotel Hotel
EPIC SANA Algarve Hotel Albufeira
EPIC SANA Algarve Hotel Hotel Albufeira

Frequently asked questions

What is the cancellation policy at EPIC SANA Algarve Hotel?

EPIC SANA Algarve Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at EPIC SANA Algarve Hotel?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at EPIC SANA Algarve Hotel on 29 Jan 2025 start from AU$280.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at EPIC SANA Algarve Hotel?

Yep, EPIC SANA Algarve Hotel has a free self car park and free valet parking.

Are there any beaches close to EPIC SANA Algarve Hotel?

Yep, EPIC SANA Algarve Hotel is a short 9-minute walk from Praia da Falésia Açoteias. Fun beach activities include jet skiing, surfing and snorkelling. You can also find boat tours.

Is there a spa on site at EPIC SANA Algarve Hotel?

Yep, SAYANNA WELLNESS is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does EPIC SANA Algarve Hotel have a pool?

Take your pick from 5 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at EPIC SANA Algarve Hotel?

EPIC SANA Algarve Hotel features 5 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes EPIC SANA Algarve Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at EPIC SANA Algarve Hotel.

Is EPIC SANA Algarve Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that EPIC SANA Algarve Hotel is a hit with families.

Does EPIC SANA Algarve Hotel serve breakfast?

You bet, complimentary buffet breakfast is offered daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at EPIC SANA Algarve Hotel?

No, EPIC SANA Algarve Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at EPIC SANA Algarve Hotel?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at EPIC SANA Algarve Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at EPIC SANA Algarve Hotel?

No, pets are not allowed.

Is there a golf course on site at EPIC SANA Algarve Hotel?

There is a golf course next to EPIC SANA Algarve Hotel.

EPIC SANA Algarve Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 502 out of 618 reviews" "
Rating 8 - Good. 91 out of 618 reviews" "
Rating 6 - Okay. 16 out of 618 reviews" "
Rating 4 - Poor. 6 out of 618 reviews" "
Rating 2 - Terrible. 3 out of 618 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

saba

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended Beautiful hotel and excellent facility and staff
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Attentive and friendly staff all over the hotel; from the kids club to the reception and dining area - the people really made our stay what it was. We had a small recurring issue with one of the lights in our room and were swiftly re-housed in a nearby, upgraded room which was great. The hotel was wonderfully clean and tidy, plenty to do between the beautiful beach/spa/pools/fitness classes and also very nearby padel courts. My partner and daughter are vegan - there was not an abundance of vegan options, but at breakfast the hotel were very helpful in making vegan alternatives where possible like pancakes in the morning; they had all the basics like plant based ‘dairy’ foods and they sourced vegan cheese for us, and had plenty of recommendations for restaurants in the area with good vegan options. There’s a small, quiet square with a small supermarket, shops, restaurants and bars just outside the grounds which was really handy for lunch and a few evenings to eat out, Pizzeria Falésia especially. We’d wholly recommend and would visit again; especially during a nearby vegan food festival in Loule in September!
Stayed 7 nights in Oct 2024

10/10 Excellent

Peyman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 4 nights in Oct 2024

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
The property is fantastic, can't say enough about the staff, friendly, helpful, and attentive to any request or needs. Location in Albufeira is amazing. Just don't know why a property of this caliber can't provide proper Wi-Fi because there is no encryption, so in my opinion it's essentially useless.
Stayed 3 nights in Sep 2024

8/10 Good

Theodore, Livingston

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff not willing to move much. Especially when it comes to breakfast. Impossible to get coffee refill. They hide behind the pillars and don’t want to help.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay in every respect. Highly recommended!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic relaxing hotel
The hotel is AMAZING so are the staff!! The room had a beautiful view of the ocean and pool. The swallows were so cute flying around the greenery. The pool was great! Every 2 chairs had an umbrella. We went down to the beach but you have to reserve chairs and pay for them which we didn’t not so we sat on the sand for a little while. They have 4 restaurants which we only went to 2 we had buffet breakfast that had a lot to choose from and. Are at the Italian restaurant 2x food is excellent and Rita is the sweetest! All in all it’s ***** Much needed beach relax after site seeing Lisbon and Porto
They gave me a pretty flower at check in and water every day
Stayed 4 nights in Sep 2024

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Alpeshkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely hotel
Stayed 6 nights in Sep 2024

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities
We had an
Stayed 3 nights in Sep 2024

8/10 Good

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel, very clean and modern with excellent service. Rooms were perfect (stayed in deluxe suite). The room had everything we needed and they even provided a baby cot and high chair for our baby. The staff were always very polite and helpful and made us feel very welcome. The grounds of the hotel, including the various pools were well maintained and inviting. Great access to the beach as well but not suitable for a pram. The only reason for not providing 5 stars is due to the limited food options and the quality of the food. The breakfast was excellant but lunch and dinner options were a bit limited and some of the dishes were not the best. However, the venues were great and the staff brilliant. I would highly recommend this hotel but would suggest planning to eat outside the hotel in the evenings.
Stayed 5 nights in Sep 2024

10/10 Excellent

Nitin, Farmington Hills

Stayed 1 night in Aug 2024

6/10 Okay

Frank

Stayed 7 nights in Aug 2024

8/10 Good

Ekaterina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This is 5 European stars which is not equivalent to 5 American stars. The resort is nice, the food was great, but the area around hotel is not at par for 5 star. There are cigarettes buds on the property, the way to the beach is shared with everyone else and has litter under the stairs leading to the beach. You would not see things like that at 5 start US standards hotel. Plus, European all inclusive is different, you are still expected to pay for water, alcohol, and sun beds. The beach is beautiful but so crowded. Sun lounges by the pool could use deep cleaning, there is no service at the pool unless you ask, you have to clean after yourself too. Nobody comes around and takes your empty bottles. I did enjoy the stay, but I should have had lowers expectations from 5 stars in Europe.
Stayed 6 nights in Aug 2024

10/10 Excellent

Deborah

Stayed 7 nights in Jul 2024

8/10 Good

vahid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property A bit expensive 70 euros for beds on the beach with nothing even not a bottle of water … or a soft drink ….
Stayed 6 nights in Aug 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning client - as always outstanding
Stayed 4 nights in Jul 2024

10/10 Excellent

Emerson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must go hotel
Stayed 2 nights in Jun 2024

2/10 Terrible

Yi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist and manager forced me to upgrade because I have a child (who does not need extra bed) so I did and I paid the upgrade fees in cash at check in. They gave me a receipt that shows only part of my cash payment (for one night) when they forced me to pay for all the nights and I did. At check out, they asked me to pay for the upgrade fees again for the remaining nights because the receipt only shows I paid for one night. I should have checked the receipt carefully but I never expected them to be such a fraud. I ended up paying double of what I should have paid for the room upgrade which was forced to begin with. I paid in cash so I don’t have proof other than the wrong amount on the receipt. Also, there was no hot water in the shower and thry couldn’t fix it the entire night. I showered in cold water then tried to sleep wearing my jacket as I was freezing. Argued with them the whole night to fix the hot water and didn’t get any sleep at all.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan, Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort - beautiful beach
Stayed 3 nights in Aug 2024

10/10 Excellent

Vasko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel, friendly staff, great breakfast and lunch buffet food options, enough room at the pool lounges. Staff at the beach super friendly (for instance my phone died and one of the beach boys without asking gave me his phone and told me to return his phone once I'm done).
Stayed 5 nights in Aug 2024

10/10 Excellent

Isaiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the restaurants provided high quality dinners. Location is right between Old Town Albufeira and Vilamoura.
Stayed 7 nights in Jul 2024

6/10 Okay

Arun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average. 5 star prices 3 star service
The one thing this hotel lacks is service. There are no staff by the pool side and when you do see one they are no paying attention. On the half board package you get an insulting 20 euro discount from a la carte restaurants. The food and drinks are very expensive which is why nobody eats or drinks by the pool. I arrived at 1am and when I got to the room it was like a sauna. The air conditioning is very weak and so did not cool down until the next day so the sleep was very bad. At the Japanese restaurant the menus are on iPads and the internet is poor throughout the hotel so the iPads did not work. On the plus side, food at the buffet for breakfast and dinner is decent as is the service there. In conclusion, the hotel has the potential to be very good but lack of training and quality of the service lets it down.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jacqueline, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and on the most gorgeous beach front ever
Stayed 2 nights in Jul 2024