See all properties
Save

The G Hotel

5.0 star property
Luxury hotel on the beach, with seasonal outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The G Hotel

Property grounds
Restaurant
Premium bedding, in-room safe, blackout curtains, bed sheets
Terrace/patio
Premium bedding, in-room safe, blackout curtains, bed sheets

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • Room service
  • On private beach
The price is AU$282
includes taxes & fees
24 Dec - 25 Dec

Explore the area

Map
Kilo 134 Alexandria- Marsa Matrouh Rd., El Alamein, Matrouh
  • El Alamein Beach
    31 min drive
  • Marina Marassi
    36 min drive
  • Marassi Beach
    37 min drive
  • El Dabaa (DBB-El Alamein Intl.)
    61 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds (Standard)

Premium bedding, in-room safe, blackout curtains, bed sheets

Deluxe Room, 2 Single Beds (Standard)

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for G-suite pool view

LED TV

G-suite pool view

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 101 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for G loft sea view

Premium bedding, in-room safe, blackout curtains, bed sheets

G loft sea view

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool View

Premium bedding, in-room safe, blackout curtains, bed sheets

Deluxe Room, 2 Single Beds, Pool View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for G-suite sea view

Premium bedding, in-room safe, blackout curtains, bed sheets

G-suite sea view

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 101 sq m
  • Sea view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Pool room queen bed

Premium bedding, in-room safe, blackout curtains, bed sheets

Pool room queen bed

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for M-suite

Premium bedding, in-room safe, blackout curtains, bed sheets

M-suite

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 80 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Sea View

Premium bedding, in-room safe, blackout curtains, bed sheets

Deluxe Room, 1 Queen Bed, Sea View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beach Room Queen Bed Lagoon/Sea View

Premium bedding, in-room safe, blackout curtains, bed sheets

Beach Room Queen Bed Lagoon/Sea View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for G loft

Premium bedding, in-room safe, blackout curtains, bed sheets

G loft

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pool Room Twin Bed

Premium bedding, in-room safe, blackout curtains, bed sheets

Pool Room Twin Bed

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Sea View

Deluxe Room, 2 Single Beds, Sea View

Deluxe Room, 2 Single Beds, Sea View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for G-House

LED TV

G-House

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 236 sq m
  • Sea view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for G-villa

Premium bedding, in-room safe, blackout curtains, bed sheets

G-villa

Highlights

Private pool
Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 950 sq m
  • Sea view
  • Sleeps 12
  • 4 King Beds and 2 Single Beds

View all photos for M-suite sea view

Premium bedding, in-room safe, blackout curtains, bed sheets

M-suite sea view

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 80 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Standard)

Deluxe Room, 1 Queen Bed (Standard)

Deluxe Room, 1 Queen Bed (Standard)

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View

Premium bedding, in-room safe, blackout curtains, bed sheets

Deluxe Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for G loft pool view

Terrace/patio

G loft pool view

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for G-suite

Premium bedding, in-room safe, blackout curtains, bed sheets

G-suite

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 101 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Sky House

Premium bedding, in-room safe, blackout curtains, bed sheets

Sky House

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
  • 110 sq m
  • Sea view
  • Sleeps 5
  • 2 Queen Beds

View all photos for M-House

Premium bedding, in-room safe, blackout curtains, bed sheets

M-House

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
2 bedrooms
Blackout curtains
Private bathroom
  • 186 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Beach Room Twin Bed Lagoon/Sea View

Premium bedding, in-room safe, blackout curtains, bed sheets

Beach Room Twin Bed Lagoon/Sea View

Highlights

Air conditioning
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby

Tolip Resort Paradise

Pool
Spa
Kids pool
Free WiFi
4.3 out of 5, Excellent, (18)
The price is AU$236
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Tolip Resort Paradise

About the area

El Alamein

A luxury stay in El Alamein awaits you at The G Hotel. You'll be 42.3 km (26.3 mi) from El Alamein Museum and 49.3 km (30.6 mi) from German War Memorial. Highlights at this beachfront hotel include 2 beach bars, 2 bars/lounges and a private beach. .Enjoy the gym, steam room, seasonal outdoor swimming pool and kids' swimming pool. At the hotel's restaurant, you can grab a bite to eat. Additionally, you'll find free Wi-Fi in public areas, spa services and free use of bicycles. Each morning buffet breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 5-property class El Alamein hotel, you'll be 50.7 km (31.5 mi) from Port of El Hamra.

What's nearby

  • El Alamein Beach - 31 min drive
  • Marina Marassi - 36 min drive
  • Marassi Beach - 37 min drive
  • Hans-Joachim Marseille Memorial - 38 min drive
  • El Alamein Museum - 40 min drive

Getting around

  • Alexandria (HBE-Borg El Arab) - 113 min drive

Restaurants

  • ‪كوستا كوفي - ‬37 min drive
  • ‪كوستا كوفي - ‬7 min drive
  • ‪دجاج كنتاكى - ‬22 min drive
  • ‪كوستا كوفي - ‬22 min drive
  • ‪هارديز - ‬32 min drive

About this property

The G Hotel

Luxury hotel on the beach, with seasonal outdoor pool
Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at The G Hotel such as a seasonal outdoor pool, a children's pool and complimentary bicycles.

There's a restaurant on site. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a steam room and a fitness centre. Self parking is free.

This 5-star El Alamein hotel is smoke free.

  • 182 guestrooms or units
  • 2 bars on the beach
  • 2 bars or lounges
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
  • Swim-up bar
The G Hotel offers 182 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Guests can pamper themselves by indulging in the on-site spa services. Services include manicures and pedicures.

Languages

Arabic, English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EGP 1,200 for adults and EGP 1,200 for children
  • 2 bars/lounges
  • 2 beach bars
  • A restaurant
  • A swim-up bar
  • Couples/private dining

Things to do

  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Playground
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Highchair
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (88 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (130 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EGP 1200 for adults and from EGP 1200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • The seasonal pool will open in May and close in October.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The G Hotel Hotel
The G Hotel El Alamein
The G Hotel Hotel El Alamein

Frequently asked questions

What is the cancellation policy at The G Hotel?

The G Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The G Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The G Hotel on 24 Dec 2024 start from AU$282.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The G Hotel?

Yep, The G Hotel has a free self car park.

Are there any beaches close to The G Hotel?

The closest beach to The G Hotel is Marassi Beach (6.2 km).

Is there a spa on site at The G Hotel?

There's no onsite spa, but this property does offer spa services.

Does The G Hotel have a pool?

The G Hotel has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to October.

What luxury perks are available at The G Hotel?

The G Hotel features a private beach, 2 beach bars and a steam room.

What makes The G Hotel a romantic place to stay?

A private beach and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The G Hotel.

Is The G Hotel family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as highchairs in the guestrooms, it's no surprise that The G Hotel is a hit with families.

Does The G Hotel serve breakfast?

Sure does, buffet brekkie is served daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at The G Hotel?

No, The G Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The G Hotel?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at The G Hotel's onsite restaurant.

What time are check-in & check-out at The G Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The G Hotel?

No, pets are not allowed.

The G Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 4 out of 43 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Omar

Stayed 4 nights in Jul 2024

10/10 Excellent

Omar

Stayed 1 night in Jul 2024

2/10 Terrible

Yehia

Disliked: Property conditions & facilities
Room is far from reception, hotel provides golf car service but could not call for golf car because phone and internet were down for more three hours. The tv service was also down. Room description says lagoon and see view but sea view was obstructed by a fence. Beach is far and there are plenty of rocks which you need to navigate before you can swim. There are plenty of trash on the beach. The hotel also does not have limo service so you need to arrange for transportation in and out. Breakfast and dinner are good but it is tailored to serve foreign workers who leave at certain time in the morning and return for dinner at certain time in the evening. You may be out of luck if your timing is off.In summary; avoid booking this hotel unless you like to pay hefty price for a mediocre service.

10/10 Excellent

Khaled

Stayed 2 nights in Sep 2023

8/10 Good

samer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms leak water on ground and ot becomes very slippery beside that all ok
Stayed 2 nights in Sep 2023

10/10 Excellent

hakima, Casablanca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Saud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

6/10 Okay

alanoud

Stayed 3 nights in Aug 2022

10/10 Excellent

mohamed

Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay but unprofessional staff
The hotel itself is amazing but the staff especially the reception & the pool & bell captain needs a lot of training as they are completely unprofessional , but the restaurant staff are very professional & the the food is amazing
Stayed 3 nights in Jun 2022

6/10 Okay

Abdullah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Need better staff
Stayed 1 night in May 2022

10/10 Excellent

mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff , thank you Kareem, mohamed and property manager for being so nice accommodating and professional, definitely recommend this facility , we had a great time
Stayed 1 night in May 2022

2/10 Terrible

Wageed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Their staff has no experience in hotels or how to deal with customers. Only the manager who come back and try to help fix any issues. I was their for two night and all what I got was the managers apologizing all the time for wat their staff were not able to do. I had to wait for long time to get my key after checking in. When I called in the morning to ask for coffee cream they told me the person has the cream does not come till 9:00 am . The iron board had a polyester cover not fabric which missed up my shirt when I tried to iron it . The breakfast buffet had dark color cold cut which show that it is old and they have been serving it every day . the staff does not have any experience to how to deal with customers in a polite way and the managers keep apologizing on behave of their team . Their excuse was these people are seasonal so they are not fully trained. I will never go back to this hotel again for any of my future visit to this area.
Stayed 2 nights in Sep 2021

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our G hotel first stay
The staff are super nice and friendly. The ambiance and pool are great. The food is delicious. Only issue was the shower was leaking water into the room, every time we shower so they need to pay more attention to maintenance especially for such an expensive hotel.
Stayed 1 night in Jul 2021

4/10 Poor

Lina

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s one of the loveliest properties ever, architecture, design, colors, view and very detailed design. Peaceful, elegant and spacious, lovely pool area and beach yet not swimming in the sea like most of north coast. Food is the only drawback, breakfast is very good but not lunch & dinner. Would definitely consider going again
Stayed 1 night in Jun 2021

2/10 Terrible

Mena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DANGEROUS AND AWFUL
NEVER STAY HERE! DANGEROUS PLACE! rooms are extremely tiny. The size of cruise rooms. air conditioning did not work and they attempted to fix it but broke again. 100 degree desert weather WITH NO AC! Construction everywhere. Loud and dangerous. RIGHT IN THE GUEST AREA on the beach! Hot water in the bathroom available for maybe 2 minutes then gone. So no hot water for two people. Food in the “hot” buffet was all cold. Management is indifferent at best. Admits to bringing on all new inexperienced staff who don’t know what they’re doing. Night management staff downright disrespectful. On top of all that, ridiculously overpriced. Im a tourist so accustomed to being overcharged, but 200 pounds for water is ridiculous. Much better stay in Rixos or Alamein hotel nearby.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy and comfortable
Stayed 3 nights in May 2021

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Shahd

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 1 night in Jun 2020

2/10 Terrible

Adam

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have ever stayed at
This is by far the worst hotel I have ever stayed at. Their prices are higher than the Four Seasons but worse service than hostels I stayed in when I was younger. I called the hotel the week before my stay to get some help with restaurant recommendations and making reservations. The receptionist told me that they do not call restaurants for their guests, not even the restaurant inside the hotel. When I asked for recommendations he told me McDonald's and KFC. When we checked in our room smelled like stale water, there was no hot water, and there were frequent black outs. There were also bugs in the shower. Our A/C went out completely once; luckily the hotel was able to fix it but did not even offer an apology. Our friend was not so lucky as her A/C went out multiple times, and when the hotel sent a team to fix it 10 hours later, they left a mess in her room, did not clean it, and did not offer to move her to another room or provide any compensation. When we complained about the hot water, they were able to give us 5 minutes of hot water in our room but no more, so my wife could not use the soaking tub that they have in the room to take a hot bath. The WiFi reception was also horrible and we could not connect to it in our room. The reception refused to call cabs for us, even when they watched us struggle to find one for an hour. When we complained to the manager, he did not apologize; he only said he hoped it would be better next time. We will never go back.
Stayed 3 nights in Jul 2020

10/10 Excellent

Rasha

Stayed 1 night in Jul 2020