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Smy Carlos V Alghero

5.0 star property
Elegant beach hotel and seasonal outdoor pool
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Smy Carlos V Alghero

Couples treatment room(s), body treatments, aromatherapy
Superior Room, Balcony, Sea View | View from room
2 restaurants, local cuisine
Suite, Sea View | Beach/ocean view
Sundeck

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Parking included
  • Pet-friendly
  • Spa
The price is AU$295
includes taxes & fees
26 Dec - 27 Dec

Explore the area

Map
Lungomare Valencia, 24, Alghero, SS, 07041
  • Alghero Aquarium
    13 min walk
  • El Trò
    3 min walk
  • Porto Torres Station
    31 min drive
  • Alghero (AHO-Fertilia)
    24 min drive

Room options

View all photos for Superior Room with balcony - Sea View

Minibar, in-room safe, desk, soundproofing

Superior Room with balcony - Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Room, Balcony, Sea View

Beach/ocean view

Superior Room, Balcony, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bathrobes
Private bathroom
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Room with balcony - Garden View

Minibar, in-room safe, desk, soundproofing

Superior Room with balcony - Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room with balcony - Sea View

Minibar, in-room safe, desk, soundproofing

Superior Room with balcony - Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, Sea View

Suite, Sea View

Suite, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Bathrobes
  • 75 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, Balcony, Garden View

Garden view

Superior Room, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bathrobes
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Room with Terrace - Panoramic Sea View

Room with Terrace - Panoramic Sea View

Room with Terrace - Panoramic Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite

Garden view

Junior Suite

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Bidet
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Junior Suite

Garden view

Junior Suite

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Bidet
  • 45 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room, Balcony, Sea View

Beach/ocean view

Double Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • 18 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room Single Use, Balcony, Garden View

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Balcony, Garden View

Minibar, in-room safe, desk, soundproofing

Double Room, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Room with Balcony - Frontal Sea view

Beach/ocean view

Room with Balcony - Frontal Sea view

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room with balcony - Garden View

Garden view

Superior Room with balcony - Garden View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Double Room, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Bidet
Private bathroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Front of property

Hotel Catalunya

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (583)
The price is AU$217
for 1 night
includes taxes & fees
8 Jan - 9 Jan
Hotel Catalunya

About the area

Alghero

A luxury stay in Alghero awaits you at Smy Carlos V Alghero. Within just a 15-minute stroll, you'll find Tarragona Park and Sulis Tower. Highlights at this beach hotel include 2 restaurants, 2 coffee shops/cafes and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Del Emperador, serves local cuisine. EL Mirador is the hotel's own bar. Enjoy the gym, steam room, seasonal outdoor swimming pool and kids' swimming pool. 1453 square feet (135 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and a snack bar/deli. There's also free self parking, along with the convenience of airport pick-up service. .Sights within a 15-minute walk of this Alghero hotel include Alghero Aquarium and Coral Museum.

What's nearby

  • Church of St. Francis - 15 min walk
  • Alghero Market - 15 min walk
  • Piazza Civica - 17 min walk
  • Port of Alghero - 18 min walk
  • Maria Pia Beach - 7 min drive

Getting around

  • Sassari Station - 30 min drive
  • Alghero (AHO-Fertilia) - 23 min drive

Restaurants

  • ‪Pizzeria La Lucerna Express - ‬9 min walk
  • ‪Ristorante Trattoria Maristella - ‬11 min walk
  • ‪L'Arca - ‬10 min walk
  • ‪Riservato Beach Bar - ‬6 min walk
  • ‪Quintilio Ristobar - ‬8 min walk

About this property

Smy Carlos V Alghero

Elegant beach hotel and seasonal outdoor pool
Smy Carlos V Alghero offers its guests a full-service spa, a steam room, and a fitness centre. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 1453 square feet (135 square metres) and includes a conference centre. A children's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Smy Carlos V Alghero. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Alghero hotel.

  • 179 guestrooms or units
  • 2 dining venues
  • 2 coffee shops
  • 1453 sq ft of conference space
  • 135 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Smy Carlos V Alghero offers 179 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

This Alghero hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and thalassotherapy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Del Emperador
  • EL Mirador
  • Imperial

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • Conference centre (1,453 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 28 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.
  • Spa fee: EUR 45 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 70.00 per vehicle (maximum occupancy 3)
  • Pet fee: EUR 28 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

Property Registration Number IT090003A1J2FEOJTD

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Carlos V Alghero
Carlos V Hotel
Hotel Carlos
Hotel Carlos V
Hotel Carlos V Alghero
Carlos V Hotel Alghero, Sardinia
Hotel Carlos V Alghero
Hotel Carlos V
Carlos V Alghero
Hotel Hotel Carlos V & SPA Alghero
Alghero Hotel Carlos V & SPA Hotel
Hotel Hotel Carlos V & SPA
Hotel Carlos V & SPA Alghero
Carlos V

Frequently asked questions

What is the cancellation policy at Smy Carlos V Alghero?

Smy Carlos V Alghero offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Smy Carlos V Alghero?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Smy Carlos V Alghero on 26 Dec 2024 start from AU$288.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Smy Carlos V Alghero?

Yep, Smy Carlos V Alghero has a free self car park.

Are there any beaches close to Smy Carlos V Alghero?

The closest beach to Smy Carlos V Alghero is San Giovanni Beach (2.2 km).

Is there a spa on site at Smy Carlos V Alghero?

Yep, there is an onsite spa at Smy Carlos V Alghero. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Smy Carlos V Alghero have a pool?

Smy Carlos V Alghero has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open from May to September.

What makes Smy Carlos V Alghero a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Smy Carlos V Alghero.

Is there a free airport shuttle available at Smy Carlos V Alghero?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Smy Carlos V Alghero?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Smy Carlos V Alghero?

Check-in begins at 2 PM. Check-out time is 11 AM.

Smy Carlos V Alghero Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 397 reviews" "
Rating 8 - Good. 126 out of 397 reviews" "
Rating 6 - Okay. 32 out of 397 reviews" "
Rating 4 - Poor. 8 out of 397 reviews" "
Rating 2 - Terrible. 8 out of 397 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Lovely hotel and friendly staff. We were 1/2 board sea view room all was perfect. Great sunsets location. Lovely hammam overall a very relaxing stay
Stayed 2 nights in Sep 2024

10/10 Excellent

Nada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just had 9 days at this beautiful hotel in a double superior room with balcony overlooking sea and pool. Room was large, modern and clean. Lovely large bathroom with complimentary products and hairdryer. Mini bar and safe also. Huge storage / hanging space in wardrobes. We asked for a rollaway bed for our daughter which was kindly provided. All staff were lovely and very helpful. Pool is large with plenty of sun beds and never an issue finding one no matter what time we went to the pool (opens at 10). We hired a car and always able to park near hotel or in their small car park. Walk to old town is a gentle 15 min stroll along the stunning seafront road with market sellers at night, bars and restaurants en-route too. Overall a wonderful stay in beautiful Alghero and will surely return to this hotel.
Stayed 8 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Tonino

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
A great property to stay in Alghero.
Stayed 5 nights in Jul 2024

2/10 Terrible

Malik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Lisandro

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We don’t have AC in the room for the entire 4 nights and no water for 18 hours.
Stayed 3 nights in Aug 2024

2/10 Terrible

Ailadys

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t understand why this hotel it’s listed as 5 starts. We stayed one night without been able to shower because it did not have water. We had to sleep without flossing the toilet after everyone in the room used it. The AC did not work
Stayed 3 nights in Aug 2024

10/10 Excellent

Margaret

Stayed 2 nights in Jul 2024

10/10 Excellent

moje

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making our trip so memorable.
Stayed 1 night in Jun 2024

10/10 Excellent

David James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Vanessa

Stayed 3 nights in Aug 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and centric hotel
We stayed for a night and it was great. The hotel looks a bit dated but the stay was comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Tonino

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta property with easy walking distance .
Stayed 5 nights in Jul 2023

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Far from 5 stars
Overpriced room with an amazing view but outdated furnishings and air conditioner that didn't work, even after being"fixed". Worst bed I've slept on since camping on a roll out mat 20 years ago. Restaurant and bar service were great when available. Disappointed we couldn't get a meal at the hotel at 9.25pm, informed that the restaurant closes at 9.30pm, which I'm sure most would agree is a little too early for a European summer, particularly when there is no room service available. Location made up for many of the hotel's shortcomings.
Stayed 3 nights in Aug 2022

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff. Great service. Great room. The breakfast is terrific. My family and I had a fantastic experience. Gym leaves something to be desired and there is a lawn beyond the pool area that looks unfinished. Given how great this hotel is overall, I’ll give them the benefit of the doubt that the lawn is probably a project in progress and will look very different sometime soon.
Stayed 3 nights in Jul 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect break, will defo return.
This was an amazing hotel, perfect location. This was a excellent stay.
Stayed 3 nights in Jun 2022

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful place. Beautiful food and pool. Service great. Terrible pillows and really uncomfortable beds. The room was really really hot! So rooms with a view are on fire, way to hot for us in room and seemed this couldn’t be fixed, aircon not great. So for 5 star bit dissatisfied with a fee things sadly
Stayed 2 nights in Jun 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Carlos V Hotel is one of the most brilliantly located properties in Alghero, it's right on the sea front, with amazing Mediterranean views it's in a relatively quiet residential area so total silence (and amazing sleep) in the night time. The facilities are wonderful: our room was huge, with nice added benefits like bathrobes, slippers, quality toiletries, bottled water (still & sparkling) provided daily. Cleanliness was incredible - the hotel obviously has high standards - this was one of the cleanest hotel rooms I ever stayed in. The staff are wonderful, very friendly and accommodating - especially the reception staff . Food - we didn't avail of breakfast or the half board evening meals... but we did have lunch in the poolside bar a few times, and it was excellent quality, and reasonably priced. They also have a fantastic wine list!
Stayed 7 nights in May 2022

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Ronan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Experience Ruined by Financial Error
This is a very well kept hotel in a beautiful location, and I literally had no complaints while staying there. However, upon returning to my home country, it transpired that Smy Carlos V Alghero had charged my credit card (presented on check in) for the two night stay, despite me having prepaid using my debit card upon booking. Honest mistake, I assumed, and quickly made contact with the hotel's reception and accounts department. I received a couple of emails from reception to the effect of "we're working on it" and almost two weeks later, and without any correspondence, I noted that I had been refunded a sum of money similar to the amount charged to my card, but not the same. When I sought answers from the hotel, they did not reply to my email some six days ago. All I wanted was clarity and fairness, and they declined to provide it. Even when I made it clear that I would be forced to leave a negative review unless they at least had the decency to explain their mistake, they chose not to respond. In summary, this is a beautiful hotel with courteous staff, but I have been left extremely disappointed with the lack of transparency they have provided regarding a financial error on their part.
Stayed 2 nights in Aug 2021

10/10 Excellent

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
It was a great experience. Thanks for everything.
Stayed 1 night in Aug 2021

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel!
Stayed 3 nights in Jul 2021