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Viejas Casino & Willows Hotel

4.0 star property
Adults-only resort with 4 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Viejas Casino & Willows Hotel

Exterior
Seasonal outdoor pool, pool cabanas (surcharge)
Executive Suite
4 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
5000 Willows Road, Alpine, CA, 91901
  • Viejas Casino
    1 min walk
  • Viejas Outlet Center
    2 min walk
  • Viejas Bowl
    2 min walk
  • San Diego, CA (SAN-San Diego Intl.)
    38 min drive

Room options

View all photos for Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Similar properties

Property grounds
Sycuan Casino Resort
Pool
Spa
Parking included
Free WiFi
4.6 out of 5, Wonderful, (1040)
The price is AU$142
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Sycuan Casino Resort

About the area

Alpine

At Viejas Casino & Willows Hotel you'll be within steps of Viejas Casino and Viejas Outlet Center. Highlights at this resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with hydrotherapy and mani/pedis. The café, The Cafe, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the 24-hour gym, steam room, seasonal outdoor swimming pool and pool cabanas. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Plus you'll find a casino, free wired Internet in public areas and a snack bar/deli. Each morning full breakfast is served between 4:00 AM and 1:00 PM. There's also free valet parking, along with the convenience of a free area shuttle. .In proximity to this 4-property class Alpine resort you'll find Sycuan Casino.
View more Resorts in AlpineOpens in a new window

What's nearby

  • Viejas Casino - 1 min walk
  • Viejas Outlet Center - 2 min walk
  • Viejas Bowl - 2 min walk
  • Cleveland National Forest - 12 min drive
  • Sycuan Casino - 18 min drive

Getting around

  • San Diego, CA (SAN-San Diego Intl.) - 38 min drive

Restaurants

  • ‪Baron Long - ‬1 min walk
  • ‪Starbucks - ‬5 min drive
  • ‪Caffe Adesso - ‬6 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Grove Steakhouse - ‬1 min walk

About this property

Viejas Casino & Willows Hotel

Adults-only resort with 4 restaurants and full-service spa
Viejas Casino & Willows Hotel offers its guests a full-service spa, a steam room, and a 24-hour fitness centre. There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. A casino, a seasonal outdoor pool, and a terrace are also featured at the business-friendly Viejas Casino & Willows Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Alpine resort.

  • 237 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Casino
  • Deli
  • Cabanas by the pool (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
Viejas Casino & Willows Hotel offers 237 air-conditioned accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Alpine resort provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is open selected days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free casino shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 4:00 AM to 1:00 PM for a fee: USD 3 to 14 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 4 restaurants
  • Snack bar/deli

Restaurants on site

  • Baron Long Bar & Grill
  • Ginger Noodle Bar
  • Grove Steakhouse
  • The Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Lift

More

  • Ballroom
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
An adult age 18 or older must assume all liability for the booking.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 05 November to 15 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per day
  • Resort fee: USD 15.00 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • Phone calls
  • Pool access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3 to 14 per person
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 

We should mention

  • The seasonal pool will open on 15 May and close on 03 December.
  • Pool access available from 10:00 AM to 6:00 PM
  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Viejas Casino & Resort
Viejas Casino Resort
Viejas Casino Willows Hotel Alpine
Viejas Casino Willows Hotel
Viejas Casino Willows Alpine
Viejas Casino Willows
Viejas Casino & Willows Alpine
Viejas Casino & Willows Hotel Resort
Viejas Casino & Willows Hotel Alpine
Viejas Casino & Willows Hotel Resort Alpine

Frequently asked questions

What is the cancellation policy at Viejas Casino & Willows Hotel?

Viejas Casino & Willows Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viejas Casino & Willows Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Viejas Casino & Willows Hotel on 11 Nov 2024 start from AU$289.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viejas Casino & Willows Hotel?

Yep, Viejas Casino & Willows Hotel has a free self car park and free valet parking.

Is there a spa on site at Viejas Casino & Willows Hotel?

Yep, there is an onsite spa at Viejas Casino & Willows Hotel. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Viejas Casino & Willows Hotel have a pool?

Viejas Casino & Willows Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana. The pool is open 10:00 AM to 6:00 PM (Seasonal outdoor pool open from May 15 to December 03).

What luxury perks are available at Viejas Casino & Willows Hotel?

Viejas Casino & Willows Hotel features a full-service spa, 4 restaurants and 2 bars.

Is Viejas Casino & Willows Hotel family-friendly?

No, Viejas Casino & Willows Hotel is an adults-only property.

Does Viejas Casino & Willows Hotel serve breakfast?

Yep, full brekkie is offered daily between 4:00 AM and 1:00 PM.

Is there a free airport shuttle available at Viejas Casino & Willows Hotel?

No, Viejas Casino & Willows Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Viejas Casino & Willows Hotel?

Yep, you can grab a meal at Viejas Casino & Willows Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Viejas Casino & Willows Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Viejas Casino & Willows Hotel?

No, pets are not allowed.

Viejas Casino & Willows Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1000 reviews" "
Rating 8 - Good. 191 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Necker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

REGGIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Jun 2024

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Julie, Quail Valley

Stayed 1 night in Jul 2024

2/10 Terrible

Jennifer

Stayed 2 nights in Jul 2024

8/10 Good

Kurt

Liked: Cleanliness, staff & service
Disliked: Amenities
The pool is closed construction is going on that should be in there description. I leave very early and the grab an go didn’t have any hot beverages. The room however was very well kept.
Stayed 1 night in Jul 2024

8/10 Good

susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Martha

Stayed 1 night in Jul 2024

8/10 Good

Gladys

Stayed 1 night in Jul 2024

4/10 Poor

kathleen m, Tomball

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was under construction and they started banging at 6am. Parking and entrance was not clearly marked and the employees were not helpful at all.
Stayed 1 night in Jul 2024

10/10 Excellent

Pamela

Perfect -some construction around Went with a group of friends and they all liked the hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing rooms and facilities! A lot of construction going on and not sufficient front desk staff, but an excellent stay without doing any gambling.
Stayed 1 night in Jul 2024

10/10 Excellent

Elvira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice with a spacious shower and the bed very comfortable. Had a coffee maker with plenty of coffee and the staff was very nice in all areas. The gaming was pretty fair also.
Stayed 1 night in Jul 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting away from the regular routine
Stayed 1 night in Jun 2024

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is above and beyond
I've never left a review but Viejas Casino & Willows Hotel has been exceptional in their service. I've been staying in a lot of four star hotels and this one has the best service so far. Brooke has been so understanding and friendly when she checked me in. There was a global IT service down that day which none of us knew. I was upset and annoyed, and Brook was trying everything she could to help me out. I could tell that she genuinely cares about her guests and wants to help them out. Thank you! The front desk manger, I believe his name was Thomas, was very polite and professional in handling the situation. He also helped me to upgrade my room to a beautiful suite which I enjoyed a lot, and provided the breakfast voucher. And by the way, the new willow hotel has just been built 6 years ago, and is very modern and stylish. Highly recommended. Now I'd like to say that more than these upgrades he gave me, but more that his politeness was above and beyond. He later escorted me to my room while giving a tour, introducing the casino and different amenities. He said hopefully this isn't my last time to be here. He has really exceeded my expectation about hotel service. I think he was off on that day but still helped me. On the day of checking out, I was going to walk, while the old guy who drove the cart and a few other valet staff offered to drive me to the parking. Overall, everyone in the hotel is genuinely willing to help. Impressive. Will stay again.
Stayed 1 night in Jul 2024

6/10 Okay

Denise

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is under major construction. We had take out from the sports bar,it was the worst worst pasta Ive ever had. Room serviced is every 3 days but you have to request it. Had to ask for coffee set up daily. There are no laundry facilities. Had to got to pool at sister hotel, the pool had what looked like mold.This place has the potential to be a 5 star resort. The only thing great was the steakhouse dinner. That was the best ever.
Stayed 7 nights in Jul 2024

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Mike

Stayed 2 nights in Jul 2024

6/10 Okay

Aaron

Liked: Staff & service
Disliked: Property conditions & facilities
Warning- under construction. Limited amenities
Wish we would've known it was under construction before paying $200/night for a room that had a view of scaffolding and a casino floor blocked off by work. It was our 25th wedding anniversary, so a big bummer. Also came here to use billiards, but since COVID they got rid of them. Bingo was also a disappointment as you must purchase an electronic unit in order to play paper. No open bar by the Willows pool(weekdays), which didnt make sense because they had two towel attendants. One of them could've been working the bar and making some tips. Spa is also closed on Monday & Tuesdays, so no services for us. I feel that if there are going to be limited services, the price should reflect that. If I'm paying full price, I'd like full amenities. Arron the floor boss was awesome!
Stayed 2 nights in Jul 2024

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I LOVE staying at Viejas! This place is absolutely wonderful with a beautiful casino, facilities, pool, excellent restaurants and exceptional service from the staff. I stayed in a deluxe king room in the oak tower, which faces the pool and is an awesome location. My only complaint is that there is so much construction going on right now, so the main pool is closed and the lobby check ins are a bit disheveled. I look forward to returning to Viejas once the construction is complete.
Stayed 1 night in Jul 2024