4/10 Poor
Verified traveller
2 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Very disappointed with our stay. We checked into the hotel in the late evening after a 9hr drive, unloaded our bags and were getting ready for bed when we discovered the fitted sheet had faint blood stains. We immediately contacted the front desk and spoke to the sales manager who provided us with a replacement sheets. Unfortunately when we went to replace the sheets we discovered that the pillow top cover also had what appeared to be a recent blood stain indicating that none of the bedding had been recently replaced. At that point it was quite late and we had already unpacked so we decided to just remove all of the old bedding including pillow cases and use the sheets we got from the front desk to sleep that evening which we were barely able to do after all that and to top it off the walls of the room were so thin that we could hear the couple in the next room. Also there was a large flood light right outside the bedroom window that came in through the top of the curtain lighting the room. The next day we called the front desk again speaking to the general manager who sent a maid to replace the bedding and clean the room. The maid further confirmed the blood stained pillow top and sheets as well as finding urine stains. Unbelievable! The maid gave the room a thorough cleaning and apologized for the issue even though it wasn't her floor. After that there was absolutely ZERO follow up by management nor any offer to compensate us for the terrible first night.
Verified traveller
Stayed 4 nights in Nov 2024