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Protea Hotel by Marriott Polokwane Ranch Resort

4.0 star property
Family-friendly hotel with 2 restaurants and 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Protea Hotel by Marriott Polokwane Ranch Resort

4 outdoor pools, pool umbrellas, pool loungers
2 restaurants, breakfast served
Room, 2 Double Beds, Garden View
Bar (on property)
2 restaurants, breakfast served

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Gym
  • 24/7 front desk
  • Room service
The price is AU$132
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
25 km south of Polokwane on the N1, Polokwane, Limpopo, 0699
  • Meropa Casino & Entertainment World
    17 min drive
  • Peter Mokaba Stadium
    24 min drive
  • The Buttery Family Restaurant
    3 min walk
  • Polokwane (PTG-Polokwane Intl.)
    40 min drive

Room options

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, down duvets, in-room safe, individually decorated

Room, 1 King Bed, Garden View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Exterior

Room, 1 King Bed, Garden View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet, 1 Double Bed, Golf View

Chalet, 1 Double Bed, Golf View | Living area

Chalet, 1 Double Bed, Golf View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • 60 sq m
  • Golf view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Balcony, Garden View

Room, 2 Single Beds, Balcony, Garden View

Room, 2 Single Beds, Balcony, Garden View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom, Balcony, Garden View

Presidential Suite, 1 Bedroom, Balcony, Garden View | Living area

Presidential Suite, 1 Bedroom, Balcony, Garden View

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • Sleeps 2
  • 1 King Bed

Similar properties

Breakfast area

Town Lodge Polokwane

Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very good, (83)
The price is AU$108
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Town Lodge Polokwane

About the area

Polokwane

A family-friendly stay in Polokwane awaits you at Protea Hotel by Marriott Polokwane Ranch Resort. You'll be 19.3 km (12 mi) from Meropa Casino & Entertainment World and 24.8 km (15.4 mi) from Hugh Exton Photographic Museum. Highlights at this hotel include 2 restaurants, 4 outdoor swimming pools and a golf course. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 4 hot tubs, gym and sauna plus access to ecotours. Business travelers can take advantage of a meeting room, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of free train pick-up service. .Places within a 30-minute drive of this 4-property class Polokwane hotel include Polokwane Lifestyle Centre and Tom Naude Park.

What's nearby

  • Meropa Casino & Entertainment World - 17 min drive
  • Peter Mokaba Stadium - 24 min drive
  • Mall of the North - 25 min drive
  • Polokwane Game Reserve - 36 min drive
  • Moletjie Nature Reserve - 46 min drive

Getting around

  • Polokwane (PTG-Polokwane Intl.) - 40 min drive

Restaurants

  • ‪Seattle Coffee Company - ‬11 min drive
  • ‪Maxi's - ‬11 min drive
  • ‪The Buttery Family Restaurant - ‬3 min walk
  • ‪The Ranch Hotel - ‬3 min walk
  • ‪Maxi's - ‬11 min drive

About this property

Protea Hotel by Marriott Polokwane Ranch Resort

Family-friendly hotel with 2 restaurants and 4 outdoor pools
Protea Hotel by Marriott Polokwane Ranch Resort offers its guests a golf course, 4 outdoor swimming pools, and 4 hot tubs along with a sauna and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and a meeting room are available. A children's pool, a seasonal outdoor pool, and a rooftop terrace are also featured at the family-friendly Protea Hotel by Marriott Polokwane Ranch Resort. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Polokwane hotel.

  • 1 building
  • 1 floor
  • 142 guestrooms or units
  • 2 dining venues
  • Built in 1960
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Protea Hotel by Marriott Polokwane Ranch Resort offers 142 accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to patios. This individually decorated and furnished accommodation has separate dining areas. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This Polokwane hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Languages

Afrikaans, English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free train station pick-up shuttle
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 195 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • 9-hole golf course
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Game viewing
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Hiking/biking trails
  • Horseback riding/rentals
  • Library
  • Mini golf
  • Mountain biking
  • Playground
  • Safari
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • TV in common areas
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • In-room babysitting
  • Laundry facilities
  • Microwave on request
  • Mini golf
  • Playground
  • Refrigerator on request
  • Separate in-room dining area
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 195 per person
  • Airport shuttle fee: ZAR 320 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Protea Hotel Ranch
Protea Hotel Ranch Resort Polokwane
Protea Ranch
Protea Ranch Polokwane
Protea Hotel Ranch Resort Polokwane, Limpopo
Protea By Marriott Polokwane
Protea Hotel by Marriott Polokwane Ranch Resort Hotel
Protea Hotel by Marriott Polokwane Ranch Resort Polokwane
Protea Hotel by Marriott Polokwane Ranch Resort Hotel Polokwane

Frequently asked questions

What is the cancellation policy at Protea Hotel by Marriott Polokwane Ranch Resort?

Protea Hotel by Marriott Polokwane Ranch Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Protea Hotel by Marriott Polokwane Ranch Resort?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Protea Hotel by Marriott Polokwane Ranch Resort on 5 Jan 2025 start from AU$132.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Protea Hotel by Marriott Polokwane Ranch Resort?

Yep, Protea Hotel by Marriott Polokwane Ranch Resort has a free self car park.

Does Protea Hotel by Marriott Polokwane Ranch Resort have a pool?

Protea Hotel by Marriott Polokwane Ranch Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Protea Hotel by Marriott Polokwane Ranch Resort?

Protea Hotel by Marriott Polokwane Ranch Resort features 4 outdoor pools, 4 hot tubs and 2 restaurants. All guestrooms come with premium bedding and dining areas.

What makes Protea Hotel by Marriott Polokwane Ranch Resort a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Protea Hotel by Marriott Polokwane Ranch Resort.

Is Protea Hotel by Marriott Polokwane Ranch Resort family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Protea Hotel by Marriott Polokwane Ranch Resort is a hit with families.

Does Protea Hotel by Marriott Polokwane Ranch Resort serve breakfast?

You bet, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Protea Hotel by Marriott Polokwane Ranch Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Protea Hotel by Marriott Polokwane Ranch Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Protea Hotel by Marriott Polokwane Ranch Resort?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Protea Hotel by Marriott Polokwane Ranch Resort?

No, pets are not allowed.

Is there a golf course on site at Protea Hotel by Marriott Polokwane Ranch Resort?

Yep, Protea Hotel by Marriott Polokwane Ranch Resort has a 9-hole golf course. A golf driving range, golf lessons and mini golf are available.

Protea Hotel by Marriott Polokwane Ranch Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 106 reviews" "
Rating 8 - Good. 38 out of 106 reviews" "
Rating 6 - Okay. 7 out of 106 reviews" "
Rating 4 - Poor. 3 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Very good stay, comfortable and courteous staff. Great food for supper and breakfast. Nice grounds and easy to get around. Room comfortable and clean. Will stay there again
Stayed 1 night in Jun 2024

8/10 Good

Zikhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family getaway spot
One of the best family getaway spots. Staff and people are always so friendly and helpful. Resort has everything you need.
Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family break.
What an incredible experience. From the friendly staff, the unexpected animal farm, excellent amenities to the sense of luxury. A wonderful family gem that we will look to frequent.
Stayed 1 night in Sep 2023

6/10 Okay

Husein

Travelled with family
Liked: Cleanliness
Good hotel but poor housekeeping
Initial check in extras were not in room. Lounge and dining areas were locked, had to go back to reception to get it unlocked. No shampoo etc in bathrooms. Had 2 rooms booked, the 1 had extras like welcome drinks the other did not. Bathroom drains in shower blocked.
Stayed 2 nights in Apr 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My family enjoyed our stay at the Ranch resort. The golf chalet was extremely spacious, well laid out, and clean. We were greeted in the chalet with fruits and 2 bottles of wine- very nice touch. The hotel is also very lush with lovely plants and trees all over. The only down side was that the activities were a bit pricey. Otherwise we would definitely stay at the resort again.

4/10 Poor

Husein

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Great resort but really poor service
The resort itself is great and accommodation is comfortable and facilities decent. Service was disappointing from reception where their service wasn't great, the attitude was like they didnt really want to help but were forced to. To the house keeping staff, they come early when still waking up, they asked what time they should come back, go out to pools and when return (3 hours after they supposed to clean) they still didn't clean the room. Have to phone housekeeping to get them to come clean, they clean the bedrooms and bathrooms but not even properly, tea, coffee, toiletries and towels not restocked. Not sure when last they vacuum the carpets. They didn't even go to the kitchen, had to call them back to do that. Couch in lounge is supposedly sleeper couch, but after you lift those cushions and see all the staff accumulated there you'll think twice about sleeping there. On check out called for late check out, they tell me 11am (which is normal check out) when I tell the lady that, she says she is going to call me back, I'm still waiting. Check out process was like they couldnt care less and they just there because they had to be. The spa is off site, they dont answer their phones, try their website booking enquiry they call back about 18 hours later so pretty useless as well. Ground staff are quite friendly and helpful.
Stayed 2 nights in Dec 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Nozipho

Stayed 1 night in Oct 2022

10/10 Excellent

KATHERINE

Travelled with group
Liked: Cleanliness, staff & service
Very clean
Stayed 1 night in May 2022

8/10 Good

Monwabisi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Kgoroane Karabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous service
Our stay was amazing. Everything was just perfect
Stayed 1 night in Dec 2021

10/10 Excellent

TSHOLOFELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Sumeya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families
Beautiful, peaceful accommodation with tons of activities and attractions for the whole family. Requires a few modern updates such as Smart TV. Wifi is also not consistent.
Stayed 1 night in Dec 2021

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

MJ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to be
It is breath taking
Stayed 2 nights in Nov 2021

10/10 Excellent

Citation Travel

Liked: Cleanliness, staff & service, property conditions & facilities
Always get what I expect at Protea. Great stay.
Stayed 1 night in Nov 2021

10/10 Excellent

Marc LB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class resort
What an absolute gem. Everything was perfect. Starting at the entrance gate to the reception, room, restaurant. Everyone goes out of their way to make you feel at home. Will definitely be back with the family.
Stayed 2 nights in Nov 2021

8/10 Good

Motlalepula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and cleanliness
The room I was given had a dirty carpet which made the whole room stuffy, after complaining, the guy who checked me in (Andrew) was very helpful. He organized another room without carpet for me. The room was extra clean, and the bed very comfortable. It was the revamped side.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay at the Ranch
Amazing new revamped rooms. Lucky to have stayed in one. Friendly and professional service. Clean and wonderful bed linen. Only criticism is that the bed was horrible and very well slept in and the food was average, my rump was incredible tough. Will definitely come again.
Stayed 1 night in Jan 2021

10/10 Excellent

Tumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Mphata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

kia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Tshifhiwa

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Misrepresentation
I had the worst experience at this place, the staff was so disappointing and dogey. I booked online for a beautiful hotel room with garden view and a balcony. Looked nice on booking.com however when I got to reception the guy drove us to outside rooms/chalet with flying bugs and he was literally kicking them off the entrance. I told him it's not the Room I booked on the internet, he said he was just doing us a favour by offering us a nicer Room. I refused then he took us to another Room which was not the best in terms of cleanliness and everything I saw online but I accepted. No garden view and balcony. I was fine with it. I then booked on Saturday on booking.com this time it was a king bed room and I had to pay for it online and I did I trust bookinng.com I use it all the time. When I got to the reception same guy says there are no rooms available but he do us a favour and find me a single room, my friend asked if it was the same price and the guy changed the story and said I actually didn't have a booking as I haven't paid, told him and showed him the confirmation and text from the bank, he had asked for a booking confirmation number which I gave him and he starts blaming the website which is a lie he then called the manager I think who was very rude and not informed as he refused to listen to me about online payment he said it's impossible, it's over an hour now of back and forth to get accommodation which I paid for. I will be sending an official complaint this was painfu
Stayed 1 night in Nov 2019