2/10 Terrible
Wing Chau
Travelled with family and small children
3 Nov 2024
Disliked: Staff & service, property conditions & facilities
Extremely Disappointing Experience at Best Western Plus Airport Hotel in Amsterdam
We recently stayed at the Best Western Plus Airport Hotel in Amsterdam for five days, and it was a highly disappointing experience. Firstly, our room had several broken items, including the safe and the smoke detector, which is unacceptable for a hotel of this caliber.
The shuttle bus service to the airport was another major issue. The hotel only has two shuttle buses, each with only nine seats, running every half hour. This means that the demand far exceeds the available seating, causing us to wait an extra half hour every time. It's incredibly frustrating and a waste of time.
This morning, we faced an even more distressing situation. We were the first in the queue for the third shuttle bus of the morning, with two other Asian guests behind us, followed by a group of white guests with luggage. When the nine-seater bus arrived, the white guests immediately rushed to load their luggage into the rear compartment. The bus driver, showing clear bias, helped them and was reluctant to let us board.
After we finally got on the bus, the driver loudly ordered the two Asian boys to get off, which was completely unjustified. They had been waiting just as long as we had. A receptionist then came out and rudely insisted the boys disembark because the white guests needed to catch their flight. This blatant favoritism and discrimination left a very bitter taste!
Wing Chau
Stayed 4 nights in Oct 2024