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Mövenpick Hotel Amsterdam City Centre

4.0 star property
Riverfront hotel with full-service spa and health club

Photo gallery for Mövenpick Hotel Amsterdam City Centre

Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Aerial view
Aerial view
Self-parking (surcharge) 51.60 per day

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym
  • Room service
The current price is AU$246
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
Piet Heinkade 11, Amsterdam, 1019 BR
  • Passenger Terminal Amsterdam
    ‪1 min walk‬
  • Anne Frank House
    ‪6 min drive‬
  • Dam Square
    ‪7 min drive‬
  • Amsterdam (AMS-Schiphol)
    ‪26 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Sleep)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Twin Room, 2 Single Beds (Sleep)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Single Beds, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Twin Room, 2 Single Beds, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, 2 Single Beds, View (Sleep)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Twin Room, 2 Single Beds, View (Sleep)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 38 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Twin Room, 2 Single Beds, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Twin Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Twin Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

citizenM Amstel Amsterdam

Amsterdam City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, 646 reviews
The price is AU$291
includes taxes & fees
30 Mar - 31 Mar
citizenM Amstel Amsterdam

About the area

Amsterdam

Mövenpick Hotel Amsterdam City Centre places you in the heart of Amsterdam, steps from Passenger Terminal Amsterdam and 2 km (1.3 mi) from Dam Square. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and a gym. .A day of pampering can include deep-tissue massages, Swedish massages and body treatments along with aromatherapy and reflexology. The restaurant, Silk Road Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and sauna as well as access to scooter/moped rentals. 9817 square feet (912 square metres) of event facilities include meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute walk of this 4-property class Amsterdam East hotel include ARTIS and Flower Market.

What's nearby

  • Passenger Terminal Amsterdam - 1 min walk - 0.1 km
  • Nemo Science Museum - 17 min walk - 1.4 km
  • Anne Frank House - 6 min drive - 3.8 km
  • Amsterdam Museum - 6 min drive - 3.9 km
  • Dam Square - 7 min drive - 4.0 km

Getting around

  • Muziekgebouw Bimhuis Stop - 3 min walk
  • Amsterdam (ZYA-Amsterdam Central Station) - 15 min walk
  • Schiphol Airport (AMS) - 26 min drive

Restaurants

  • ‪Executive Lounge Movenpick Hotel Amaterdam - ‬1 min walk
  • ‪Oba Cafe - ‬10 min walk
  • ‪Hannekes Boom - ‬5 min walk
  • ‪Sea Palace - ‬12 min walk
  • ‪Café Jakarta - ‬11 min walk

About this property

Mövenpick Hotel Amsterdam City Centre

Riverfront hotel with full-service spa and health club
Mövenpick Hotel Amsterdam City Centre offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 9817 square feet (912 square metres) and includes a conference centre. Spa services, a terrace, and a vending machine are also featured at the eco-certified Mövenpick Hotel Amsterdam City Centre. Parking is available for a fee.

This 4-star Amsterdam hotel is smoke free.

  • 1 building
  • 408 guestrooms or units
  • 20 levels
  • Conference rooms
  • 9817 sq ft of conference space
  • 912 sq. m of conference space
  • Built in 2006
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mövenpick Hotel Amsterdam City Centre offers 408 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, Swedish massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 15 per day)
  • Available in some public areas: Free WiFi; wired internet (EUR 15 per day)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 15 per day); discounts available
  • Secured, covered parking on site (EUR 51.60 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 26.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Silk Road Restaurant

Things to do

  • Full-service spa
  • Health club
  • Sauna
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (9,817 square foot of space)
  • Meeting rooms

Outdoors

  • On a river
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • In-room massages
  • Reflexology
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift
  • Portable shower seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night
  • An effective city/local tax rate of 12.50 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26.5 per person
  • Fee for in-room wired Internet: EUR 15 per day (rates may vary)
  • Fee for wired Internet in public areas: EUR 15 per day (rates may vary)
  • Covered self-parking fee: EUR 51.60 per day
  • Nearby parking fee: EUR 15 per day(1148 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

Hotel Moevenpick Amsterdam City Centre
Moevenpick Amsterdam City Centre
Moevenpick Amsterdam City Centre Hotel
Moevenpick City Centre
Moevenpick Hotel
Moevenpick Hotel City Centre
Moevenpick Hotel Amsterdam City Amsterdam
Movenpick Hotel Amsterdam
Mövenpick Amsterdam City Centre
Mövenpick

Frequently asked questions

What is the cancellation policy at Mövenpick Hotel Amsterdam City Centre?

Mövenpick Hotel Amsterdam City Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mövenpick Hotel Amsterdam City Centre?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Mövenpick Hotel Amsterdam City Centre on 30 Mar 2025 start from AU$221.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mövenpick Hotel Amsterdam City Centre?

Yep, Mövenpick Hotel Amsterdam City Centre has a secured covered self car park for EUR 51.60 per day.

Are there any beaches close to Mövenpick Hotel Amsterdam City Centre?

The closest beach to Mövenpick Hotel Amsterdam City Centre is Blijburg Beach (7.6 km).

Is there a spa on site at Mövenpick Hotel Amsterdam City Centre?

Yep, there is an onsite spa at Mövenpick Hotel Amsterdam City Centre. You'll enjoy heaps of services like body treatments and deep-tissue massages.

What makes Mövenpick Hotel Amsterdam City Centre a romantic place to stay?

Al fresco dining and a lounge bar, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Mövenpick Hotel Amsterdam City Centre.

Is Mövenpick Hotel Amsterdam City Centre family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mövenpick Hotel Amsterdam City Centre is a hit with families.

Does Mövenpick Hotel Amsterdam City Centre serve breakfast?

Yep, our travelers can't get enough of the buffet brekkie here! Available on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mövenpick Hotel Amsterdam City Centre?

No, Mövenpick Hotel Amsterdam City Centre does not offer an airport shuttle service.

Is there a bar or restaurant at Mövenpick Hotel Amsterdam City Centre?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mövenpick Hotel Amsterdam City Centre?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Mövenpick Hotel Amsterdam City Centre?

No, only service animals are allowed.

Mövenpick Hotel Amsterdam City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1090 reviews
Rating 8 - Good. 288 out of 1090 reviews
Rating 6 - Okay. 82 out of 1090 reviews
Rating 4 - Poor. 48 out of 1090 reviews
Rating 2 - Terrible. 36 out of 1090 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was friendly and inviting and attractive. The restaurant was OK and the menu wasn’t terrific. The buffet was good but expensive for someone staying there.
Stayed 1 night in Nov 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view and amazing hotel
Stayed with my siblings and it was wonderful
Stayed 2 nights in Dec 2024

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Definitely will be back!
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

georgina

Stayed 1 night in Nov 2024

10/10 Excellent

Andrew, College Station

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and convenient to downtown Amsterdam. Very nice stay.
Stayed 1 night in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a good location for the cruise terminal. Yet a lengthy walk from the center with shopping and dining options.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from our room and the staff was great with any question or needs that we had. Best hotel stay we have had in years. A great place to stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff. Overall an exceptional hotel.
Stayed 2 nights in Nov 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra fees
Great hotel, did not like having to pay a city tax because of using hotels.com
Stayed 1 night in Nov 2024

8/10 Good

James

Stayed 3 nights in Oct 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with friendly staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Quick check in - very friendly. Right next to dock for Viking so perfect for our trip
Stayed 1 night in Nov 2024

10/10 Excellent

Laura, Ryde

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service from staff. Very convenient for us as we were also going on a Viking cruise and they have staff inside the hotel.
Stayed 2 nights in Oct 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception admin and deposit
Good stay overall. On arrival I paid the requested deposit of Eur 50 - and enquired about the breakfast charge, which was Eur 25. I told the receptionist, make sure I am on the breakfast list in the morning. Take the Eur 25 from my "deposit". Come morning time, refreshed and looking smart I present myself at the door of the 2nd floor restaurant. No... I am not on the list. Haven't paid. Which is always embarrassing in front of the small queue behind me. So, off I go back to reception. "the system is down.. blah blah" .. but I have paid I said. Take the money from my room deposit. Telephone call made to the restaurant and I was allowed in. The breakfast buffet is very good. Checked out, can I have the refund of my deposit? No... it's the system. Might take a week etc... Can I have a receipt for my room? Showing the transactions? No. The system is down. Annoying. Was told I would get an email with the receipt later in the day. Nothing turned up. Telephoned the hotel the next day, questioned why I takes so long to refund me? And... oh look, 20 mins later... my refund arrived in my account. As of now, still no email with my receipt. But, overall a lovely hotel. Great location for the view and a nice room on the 6th floor.
Stayed 1 night in Nov 2024

4/10 Poor

Janet, hollywood

Travelled with group
Long wait at check in. Old used hotel key. Not central located.
Stayed 1 night in Nov 2024

10/10 Excellent

Sofia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Andhika Feri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staying experience
Room was super nice and spacious with a great view. Amenities was great. Breakfast was amazing and have plenty choices. Staffs were super friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met all expectations
Beautiful property with a very nice restaurant.
Stayed 1 night in Nov 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right at the port. The place to be if you are preparing for a cruise up the Rhine River
Stayed 1 night in Nov 2024

8/10 Good

Elaine

Stayed 3 nights in Oct 2024

2/10 Terrible

Fredrik

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEDBUGS! DO NOT STAY HERE! We woke up to them crawling and feeding on us, full of our blood! Hotel management have said they would compensate us, then when we reached out to them they’re refusing to get back. We have received no compensation for having to treat our luggage and throw away thousands of dollars worth of items that were not practical to treat. Absolutely disgusting.
Stayed 2 nights in Oct 2024