8/10 Good
Jonathan
4 Jan 2025
Liked: Cleanliness, staff & service, amenities
Highlight and revelation is the Annapolis Town Center development across Riva Road...
Hotel positive - Staff in general very good, cleanliness and especially breakfast staff, breakfast choices, and my fav the hot breakfast!
Hotel negative: One front desk clerk had attitude esp. to me as an Expedia booking... No staff issues otherwise. No TV channel guide or TV operation guidance... You are on your own to learn use of remote and how to navigate channels. Also, my first day there was Sunday and Fox channel with 2 football games had reception problem and was unwatchable. Appeared to be resolved the next day, but weather also improved so weather may have made the difference.... Odd it was only one channel with the problem which happened to be important for football!' I think it was Dish service according to channel guide which was scrolling continuously on channel 2, very cumbersome!
The other maintenance issue was the first day also had the air handler (cool/heat} replaced... I woke up to awful "mechanical whistle" noise and had to wait about 3 hours before maintenance came, but he resolved quickly once he came! Being a handicap room might have something to do with mechanical issue... perhaps not used too often... However, I found the room very clean and comfortable after air handler was replaced!
Despite the negatives over my 4 night stay, I rate the hotel as 4 out of 5 mainly because of the welcoming and competent staff, except for one individual. Thx! --JMc