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Sheraton Samoa Aggie Grey's Hotel & Bungalows

5.0 star property
Luxury hotel with free valet parking and 24-hour front desk

Photo gallery for Sheraton Samoa Aggie Grey's Hotel & Bungalows

Ecotours
Suite, 1 Bedroom, Non Smoking
View from property
Hypo-allergenic bedding, down duvets, in-room safe, desk
Outdoor pool, open 6:00 AM to 7:00 PM, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Housekeeping
  • Air conditioning
The current price is AU$197
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
Main Beach Road, Apia
  • Falemataaga – The Museum of Samoa
    ‪5 min walk‬
  • Palolo Deep Marine Reserve
    ‪10 min walk‬
  • Fish Market
    ‪14 min walk‬
  • Apia (FGI-Fagali'i)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Harbour View

Room, 2 Queen Beds, Non Smoking, Harbour View

Room, 2 Queen Beds, Non Smoking, Harbour View

Highlights

Furnished balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
  • 47 sq m
  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 1 King Bed, Non Smoking, Garden View

Bungalow, 1 King Bed, Non Smoking, Garden View

Bungalow, 1 King Bed, Non Smoking, Garden View

Highlights

Patio
Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

Room, 1 King Bed, Non Smoking, Pool View

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Harbour View

Room, 1 King Bed, Non Smoking, Harbour View

Room, 1 King Bed, Non Smoking, Harbour View

Highlights

Furnished balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
  • 47 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
Rainfall showerhead
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
Rainfall showerhead
  • 41 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
Rainfall showerhead
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking

Family Room, 1 King Bed, Non Smoking

Family Room, 1 King Bed, Non Smoking

Highlights

Patio
Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Family Room, 1 King Bed, Non Smoking

Highlights

Patio
Air conditioning
Heating
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Renovated in 2016
Down duvet
  • Sleeps 4
  • 1 King Bed

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The price is AU$347
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includes taxes & fees
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About the area

Apia

A luxury stay in Apia awaits you at Sheraton Samoa Aggie Grey's Hotel & Bungalows. Within just a 15-minute stroll, you'll find Palolo Deep Marine Reserve and Fish Market. Highlights at this hotel include a restaurant, an outdoor swimming pool and free valet parking. .The restaurant, Feast, serves international cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the hotel's own cocktail bar. 5371 square feet (499 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 5-property class Apia hotel include Flea Market and Apia Park.

What's nearby

  • Palolo Deep Marine Reserve - 10 min walk
  • Flea Market - 16 min walk
  • Apia Park - 17 min walk
  • Fugalei Fresh Produce Market - 2 min drive
  • Robert Louis Stevenson Museum - 4 min drive

Getting around

  • Faleolo International Airport (APW) - 51 min drive

Restaurants

  • ‪Roko's Restaurant - ‬17 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Scalini's Restaurant - ‬2 min drive
  • ‪Amanaki Bar & Restaurant - ‬2 min drive
  • ‪The Edge - ‬7 min walk

About this property

Sheraton Samoa Aggie Grey's Hotel & Bungalows

Luxury hotel with free valet parking and 24-hour front desk
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business centre and 6 meeting rooms. Event space at this hotel measures 5371 square feet (499 square metres) and includes a conference centre. An outdoor pool, a terrace, and gift shops/newsstands are also featured at the luxury Sheraton Samoa Aggie Grey's Hotel & Bungalows. An airport shuttle (available 24 hours) and a bus station shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Sheraton Samoa Aggie Grey's Hotel & Bungalows was completed in May 2016.

This 5-star Apia hotel is smoke free.

  • 174 guestrooms or units
  • 3 levels
  • 11 buildings
  • 5371 sq ft of conference space
  • 499 sq. m of conference space
  • Built in 1933
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Samoa Aggie Grey's Hotel & Bungalows offers 174 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Beds feature down duvets. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: WST 50 for adults and WST 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Feast
  • Lobby Bar
  • Tea Lounge
  • The Lobby Lounge

Things to do

  • Designer stores
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre (5,371 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed: Lunar New Year, Valentine's Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day and during Ramadan.
The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:
  • Fitness facility
  • Full-service spa
  • Outdoor pool
The following facilities are closed on Monday and Tuesday:
  • Fitness facility
  • Full-service spa
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for WST 75.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: WST 30 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately WST 50 for adults and from WST 25 for children
  • Airport shuttle fee: WST 50 per person (one-way)
  • Airport shuttle fee per child: WST 25 (one-way), (from 3 to 12 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: WST 75.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Sheraton Samoa Aggie Grey's Hotel Bungalows Apia
Sheraton Samoa Aggie Grey's Hotel Bungalows
Sheraton Samoa Aggie Grey's Bungalows Apia
Sheraton Samoa Aggie Grey's Hotel Bungalows
Sheraton Samoa Aggie Grey's Hotel Bungalows Apia
Sheraton Samoa Aggie Grey's Bungalows Apia
Sheraton Samoa Aggie Grey's Bungalows
Hotel Sheraton Samoa Aggie Grey's Hotel & Bungalows Apia
Apia Sheraton Samoa Aggie Grey's Hotel & Bungalows Hotel
Hotel Sheraton Samoa Aggie Grey's Hotel & Bungalows
Sheraton Samoa Aggie Grey's Hotel & Bungalows Apia
Sheraton Samoa Aggie Grey's Hotel & Bungalows Apia
Sheraton Samoa Aggie Grey's Hotel & Bungalows Hotel
Sheraton Samoa Aggie Grey's Hotel & Bungalows Hotel Apia

Frequently asked questions

What is the cancellation policy at Sheraton Samoa Aggie Grey's Hotel & Bungalows?

Sheraton Samoa Aggie Grey's Hotel & Bungalows offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Samoa Aggie Grey's Hotel & Bungalows?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Sheraton Samoa Aggie Grey's Hotel & Bungalows on 24 Feb 2025 start from AU$180.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Samoa Aggie Grey's Hotel & Bungalows?

Yep, Sheraton Samoa Aggie Grey's Hotel & Bungalows has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Sheraton Samoa Aggie Grey's Hotel & Bungalows?

The closest beach to Sheraton Samoa Aggie Grey's Hotel & Bungalows is Return to Paradise Beach (25.9 km).

Does Sheraton Samoa Aggie Grey's Hotel & Bungalows have a pool?

Sheraton Samoa Aggie Grey's Hotel & Bungalows has a pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 7:00 PM.

What makes Sheraton Samoa Aggie Grey's Hotel & Bungalows a romantic place to stay?

Garden-view dining and a lounge bar, as well as deep-soaking baths and massage services available in the guestrooms, help set the scene for a romantic weekend at Sheraton Samoa Aggie Grey's Hotel & Bungalows.

Is Sheraton Samoa Aggie Grey's Hotel & Bungalows family-friendly?

You bet! With amenities such as babysitting services and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Samoa Aggie Grey's Hotel & Bungalows is a hit with families.

Are there hot tubs in the rooms at Sheraton Samoa Aggie Grey's Hotel & Bungalows?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Samoa Aggie Grey's Hotel & Bungalows serve breakfast?

You bet, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Samoa Aggie Grey's Hotel & Bungalows?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Samoa Aggie Grey's Hotel & Bungalows?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Samoa Aggie Grey's Hotel & Bungalows?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Samoa Aggie Grey's Hotel & Bungalows?

No, only service animals are allowed.

Sheraton Samoa Aggie Grey's Hotel & Bungalows Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 135 out of 309 reviews
Rating 8 - Good. 92 out of 309 reviews
Rating 6 - Okay. 50 out of 309 reviews
Rating 4 - Poor. 16 out of 309 reviews
Rating 2 - Terrible. 16 out of 309 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miriama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service with a smile.
Stayed 2 nights in Jan 2025

4/10 Poor

Tina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bungalow room access for mobility issues non existent. Fortunately Setu Iosefa was wonderful in helping my father into a wheelchair and navigate access through the staff lifts.
Stayed 3 nights in Jan 2025

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 4 - Holiday
Stayed 8 nights in Oct 2024

6/10 Okay

Vaamu

Liked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrea Caroline Strickland, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2024

10/10 Excellent

Mapu Jr

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Oct 2024

8/10 Good

Lazeini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Mekita

Liked: Cleanliness
Stayed 5 nights in Oct 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities
Served me rancid meat on a burger and when I said I wasn’t paying for it told me I had to and try to get a reimbursement at checkout which didn’t happen Lazy lazy staff. Sat around on their phones all day and never serve you They are lovely people but truly lazy Pool was green and slimy Do not go here it is discusting and over priced
Stayed 3 nights in Oct 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
Obviously new rooms but amenities were still being developed. Great staff make up for this. Found both service charges and rooms quite pricey after being in Kuala Lumpar 5 Star hotels and were a lot cheaper than Sheraton Aggies. Found booking by internet Expedia cheaper than if you book by telephone or locally. At least a third cheaper, I asked they couldn’t explain why?
Stayed 1 night in Oct 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service
Good stay in obviously relatively new rooms and loved the open lobby. Prices were quite high all round though.
Stayed 4 nights in Oct 2024

10/10 Excellent

Taunese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
1 star service
For $400+ minimum AUD a night at this 5 star hotel, details should be perfect. There were 3 of us on my booking but there were only 2 towels in our room. The phone in the room didn’t work as well so couldn’t call for more towels or room service. No one gave us the tour of our hotel, to show us where all the facilities are. We weren’t even advised if we had wifi in our room or laundry options. I’ve stayed at quite a few nice hotels in Samoa & this has to be my least favourite. Service should be the best thing about any hotel, especially a 5 star hotel. We got put in a room all the way in back near an industrial site which gave off 3 star motel vibes. Our rooms are only accessible by stairs as well, no elevator.
Stayed 2 nights in Oct 2024

2/10 Terrible

Anita

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Samuel

Business traveller
Liked: Staff & service
Staff were amazing but they are battling with the facility.
Stayed 3 nights in Oct 2024

6/10 Okay

SKY

Travelled with partner
Liked: Cleanliness, staff & service
Amazing customer service - a few things not operating yet. But once it all does I’m sure it will be great. Tv didn’t work
Stayed 5 nights in Sep 2024

4/10 Poor

Ruta

Stayed 7 nights in Sep 2024

10/10 Excellent

Scott, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
i booked a room with a view but upon arrival was told the room was being remodeled. Although I got an Upgrade to a huge ensuite, the bathroom was dirty with brown smear on the bidet control and i got bugbites in the morning.
Stayed 1 night in Sep 2024

6/10 Okay

Gesa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice but not rebooked into other rooms as it was under renovation. Had no TV or WiFi. Great food, drinks and service. Although d
Stayed 2 nights in Aug 2024

6/10 Okay

Mary, Auckland

Travelled with family
Disliked: Cleanliness
The check-in process was terrible. We had to wait, and when we were finally given a room, the TV wasn’t working, and the phone was out of order as well. Despite these issues, no compensation was offered for the inconvenience, even though I had paid for a fully serviced room with amenities that weren’t available. Overall, it was very disappointing.
Stayed 3 nights in Sep 2024

8/10 Good

Gladys

Travelled with family
Liked: Cleanliness, staff & service
While the property looked amazing and the room while clean did not have a working TV, phone, shower head was loose, water was cut off for a few hours. I was confused on the morning of check out to get a knock at door at 8am to confirm I was checking out when 11 am is check out. However staff were lovely and gracious, luckily I was only there for short visit. Otherwise I would have asked for another room.
Stayed 4 nights in Sep 2024

10/10 Excellent

Annmatilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I absolutely loved our stay. Exceptional service across the Sheraton Aggie Grey. We can't wait to come back.
Stayed 4 nights in Aug 2024

10/10 Excellent

Liana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful we loved our stay
Stayed 5 nights in Aug 2024