4/10 Poor
David, San Juan
Travelled with partner
23 July 2024
Disliked: Staff & service, amenities, property conditions & facilities
This is not a 5 star property. Two specific gripes: One, no directions driving are provided to the hotel - excluding an email sent at 1PM the day prior to our arrival - so, one does not realize the google maps gps will attempt to get you to the hotel via a way that is IMPOSSIBLE to navigate with in a car. This caused us to accidentally damaged the rental car to the tune of $1400. Second gripe, there was a major photo expedition taking place in Arles which we were not told about when my wife inquired, when checking in, about going about town. Major disappointment; we would definately have gone. The quality of the linens was super poor. All in all, terribly disappointed.
The hotel we checked into after this one, also through Expedia, contacted us through whatsapp which is a much better way to communicate something as pressing as how to get to the hotel - which included completely counter intuitive instructions like going the wrong way on a one way street - in a better way than an email which I'm not screening while on vacation. If this second hotel could achieve this why not L'Particulier. Needless to say I was very disappointed with our choice.
David
Stayed 2 nights in Jul 2024