2/10 Terrible
Christopher
25 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
Very poor.
We were given a stadard double room.
The best review I can give it this is only just one mark off of a health hazard.
The rooms in this area of the hotel (Garden lodge) should not be available until they are thoroughly refurbished.
Areas in the hotel leading to this would have needed refurbing 10 years ago looking at (mould and wood damage), several notices promising refurbishment but it feels this is too little too late. They should not be available or accessible.
With a property with such potential this is very sad. Undertaking the level of refurbishment is mammoth, I would advise to carefully consider all the reviews before booking.
One last thing, our room was directly above a function room, there was a "Festival" playing very loud music from our check in time until 22.30 - this was a real shame as I did want to rest before leaving for a Wedding event, I ended up feeling exhausted not relaxed.
The only communication we received was at the time of check-in. Bad communication.
I repeat do consider all reviews before booking. I will leave a direct Google review on the hotels website - sadly the app is not allowing me to add the pictures of mould, scratched furniture, dirty shower head, dirty tiles and poor DIY, that wouldn't pass in any establishment.
Christopher
Stayed 1 night in Aug 2024