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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with 3 hot tubs and 24-hour business centre

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Lounge
Indoor pool
Reception
Lobby

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot tub
  • Air conditioning

Explore the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792
  • Blue Ridge Mall
    ‪3 min drive‬
  • Saint Paul Mountain Vineyards
    ‪6 min drive‬
  • Elijah Mountain Gem Mine
    ‪10 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 3
  • 1 King Bed

About the area

Hendersonville

A family-friendly stay in Hendersonville awaits you at Cascades Mountain Resort, Ascend Hotel Collection. You'll be 2.3 km (1.5 mi) from Blue Ridge Mall and 4.2 km (2.6 mi) from Saint Paul Mountain Vineyards. Highlights at this hotel include 3 hot tubs, a restaurant and an indoor swimming pool. .The restaurant, Old Orchard Tavern, serves American cuisine and is open for dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the kids' swimming pool and waterslide. 2100 square feet (195 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3.5-property class Hendersonville hotel include Elijah Mountain Gem Mine and Carl Sandburg Home National Historic Site.

What's nearby

  • Blue Ridge Mall - 3 min drive - 2.4 km
  • Burntshirt Vineyards - 5 min drive - 4.1 km
  • Saint Paul Mountain Vineyards - 6 min drive - 5.0 km
  • Elijah Mountain Gem Mine - 10 min drive - 9.1 km
  • Jump Off Rock - 18 min drive - 12.8 km

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel with 3 hot tubs and 24-hour business centre
As a guest of Cascades Mountain Resort, Ascend Hotel Collection, you'll find 3 hot tubs, a waterslide, an indoor pool, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 2100 square feet (195 square metres) and includes a conference centre. A terrace, a vending machine, and a garden are also featured at the family-friendly Cascades Mountain Resort, Ascend Hotel Collection. Free self parking is available.

This 3.5-star Hendersonville hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • 2100 sq ft of conference space
  • 195 sq. m of conference space
  • Built in 1960
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and a hairdryer. Fridges and microwaves are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Flat-screen televisions come with premium cable channels. Housekeeping is offered on request and change of towels can be requested.

Languages

English, Spanish

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Exterior

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  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 1,004 reviews
The price is AU$173
includes taxes & fees
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Mountain Inn & Suites

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 hot tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (2,100 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

What is the cancellation policy at Cascades Mountain Resort, Ascend Hotel Collection?

Cascades Mountain Resort, Ascend Hotel Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Cascades Mountain Resort, Ascend Hotel Collection?

Yep, Cascades Mountain Resort, Ascend Hotel Collection has a free self car park.

Does Cascades Mountain Resort, Ascend Hotel Collection have a pool?

Yep, and guests recommend it! Cascades Mountain Resort, Ascend Hotel Collection has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Cascades Mountain Resort, Ascend Hotel Collection have a waterslide?

Yep, this property has a waterslide!

Is Cascades Mountain Resort, Ascend Hotel Collection family-friendly?

You bet! With amenities such as a children's pool and a waterslide, as well as free infant beds in the guestrooms, it's no surprise that Cascades Mountain Resort, Ascend Hotel Collection is a hit with families.

Is there a free airport shuttle available at Cascades Mountain Resort, Ascend Hotel Collection?

No, Cascades Mountain Resort, Ascend Hotel Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Cascades Mountain Resort, Ascend Hotel Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Cascades Mountain Resort, Ascend Hotel Collection?

No, only service animals are allowed.

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.4
Rating 10 - Excellent. 247 out of 1001 reviews
Rating 8 - Good. 211 out of 1001 reviews
Rating 6 - Okay. 195 out of 1001 reviews
Rating 4 - Poor. 169 out of 1001 reviews
Rating 2 - Terrible. 179 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Ernes, College Park

Stayed 1 night in Jan 2025

2/10 Terrible

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Jason

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was dirty, roof leaking, and shady. Our room was supposed to be ready at 4PM, we waited until 8PM and the guy at the desk wanted to switch rooms, switch beds, and charge another fee. Unfortunately i had to get Expedia involved and they thankfully switched us to a hotel down the road at no extra cost. We pulled in and our room was ready upon arrival. I would not recommend Cascadia to my worst enemy. Please avoid it
Stayed 4 nights in Dec 2024

6/10 Okay

Keenyn

Business traveller
Liked: Room comfort
Went to check in, waited 40 mins to get checked in, room was ok, had to go back down to the front desk every day to get a fresh towel and toilet paper.
Stayed 4 nights in Dec 2024

2/10 Terrible

Adeline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not handicap accessible, very rude service. I’ll never stay again
Stayed 1 night in Nov 2024

10/10 Excellent

H Dean

Stayed 2 nights in Dec 2024

2/10 Terrible

Feleisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

RESORT? MORE LIKE HELL!

I honestly do not feel that it was worth paying to stay at. I waited at the desk ringing the bell to check in for about 20 mins. Every surface was wet from the lobby to the hallways and the rooms. There were multiple leaks in the ceiling, one of which caused my daughters friend to fall on the stairs injuring her ankle. The room had trash behind stand and couch. It smelt of mildew everywhere. Sheets were stained and dirty. When i asked for sheets and a blanket for the pull out sofa i was told he could give sheets but did not have a blanket. The rooms had roaches. We woke to the sound of power tools all through the night. The side door to the building did not have a lock so anyone could roam in and out freely. The swimming pool had multiple hair balls laying at the bottom of the pool. The guest laundry/vending area was infested with roaches and only had a dirty ice machine, broken soda machine and a dryer. When I book the rooms there was no information given on renovations and was under the impression that the only problem they were having was the hot tubs. Their photos and overview are completely deceiving. I truethfully want a refund.
Broken lock
Mildew and mold
Roach
The wet stairs
Stayed 1 night in Dec 2024

4/10 Poor

Andressa, KISSIMMEE

Travelled with family
Disliked: Cleanliness
Room different from the photos, hot tub didn't work and cleaning was terrible
Stayed 2 nights in Dec 2024

8/10 Good

Lisa

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Melina, East Flat Rock

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was no wifi, no breakfast, no hot water, mold in rooms, foul smell, and our room was open when we came to it giving us concerns for safety.
Stayed 1 night in Dec 2024

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities

Bad

Stayed 1 night in Dec 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horrible and I ended up leaving within the first ten minutes. Initially, I couldn’t use the key to get into the room. I tried and tried and tried, and it was an actual hard key, not a card. It looked like the door key lock system has been taken apart and scrambled back together, and I could not figure out how to get the key to work. I went back down to the desk and was told that it was impossible that the key couldn’t work and to go try again. I went and tried again and it still didn’t work so I went back to the desk and the worker seemed very frustrated, took the key, and jogged to the room ahead of me. As I got there, he had just opened the door. I asked him to show me how he unlocked it in case I needed to go out of the room at night. I was traveling by myself, by the way. He told me that I could just leave the door open and that it would be fine, but emphasize the fact that I should just go to bed and not have to leave the room anymore. I was a little frustrated at that, but after I got into the room, I found that it was very hot and humid. I tried using the air conditioner and ultimately found that it was unplugged so I plugged it back in. The AC was set on heat at 84° and I was not able to change it. I tried to call the desk and nobody answered. I was a little flustered, but willing to deal with how hot it was in the room room. Unfortunately I saw bedbugs and when I told staff why I was leaving they said that was impossible and likely baby roaches instead
Stayed 1 night in Dec 2024

6/10 Okay

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Nice place
Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Stayed 1 night in Dec 2024

10/10 Excellent

Logan

Stayed 1 night in Dec 2024

2/10 Terrible

Joshua

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me a $100 deposit which I wasn’t told about until checkin and mold in bathroom trash behind mattress and tons behind couch front desk was kind of cold towards me
Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Stayed 1 night in Nov 2024

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 4 nights in Nov 2024

2/10 Terrible

Daha

Stayed 2 nights in Dec 2024

6/10 Okay

mark

Business traveller
Disliked: Amenities
Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Travelled with partner
Disliked: Property conditions & facilities
You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around
Stayed 1 night in Dec 2024

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Stephen

Stayed 8 nights in Nov 2024

10/10 Excellent

Dominique

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2024

8/10 Good

David

Stayed 1 night in Dec 2024