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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with 3 spa tubs and a 24-hour business center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Desk, iron/ironing board, free cots/infant beds, rollaway beds
Indoor pool
Property entrance
Desk, iron/ironing board, free cots/infant beds, rollaway beds
American cuisine

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Explore the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792
  • Blue Ridge Mall
    3 min drive
  • Burntshirt Vineyards
    5 min drive
  • Saint Paul Mountain Vineyards
    6 min drive
  • Asheville, NC (AVL-Asheville Regional)
    13 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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Exterior

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The price is AU$231
for 1 night
includes taxes & fees
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About the area

Hendersonville

A family-friendly stay in Hendersonville awaits you at Cascades Mountain Resort, Ascend Hotel Collection. You'll be 2.3 km (1.5 mi) from Blue Ridge Mall and 4.2 km (2.6 mi) from Saint Paul Mountain Vineyards. Highlights at this hotel include 3 hot tubs, a restaurant and an indoor swimming pool. .The restaurant, Old Orchard Tavern, serves American cuisine and is open for dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the kids' swimming pool and waterslide. 2100 square feet (195 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3.5-property class Hendersonville hotel include Elijah Mountain Gem Mine and Carl Sandburg Home National Historic Site.

What's nearby

  • Blue Ridge Mall - 3 min drive - 2.4 km
  • Pardee Hospital - 6 min drive - 5.4 km
  • Saint Paul Mountain Vineyards - 6 min drive - 5.0 km
  • Jump Off Rock - 18 min drive - 12.8 km
  • Moonshine Mountain Snow Tubing Park - 23 min drive - 15.6 km

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel with 3 hot tubs and 24-hour business centre
As a guest of Cascades Mountain Resort, Ascend Hotel Collection, you'll find 3 hot tubs, a waterslide, an indoor pool, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 2100 square feet (195 square metres) and includes a conference centre. A terrace, a vending machine, and a garden are also featured at the family-friendly Cascades Mountain Resort, Ascend Hotel Collection. Free self parking is available.

This 3.5-star Hendersonville hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • 2100 sq ft of conference space
  • 195 sq. m of conference space
  • Built in 1960
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and a hairdryer. Fridges and microwaves are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Flat-screen televisions come with premium cable channels. Housekeeping is offered on request and change of towels can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Family friendly

  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (2,100 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1960
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday and Saturday:
  • Fitness facility
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

What is the cancellation policy at Cascades Mountain Resort, Ascend Hotel Collection?

Cascades Mountain Resort, Ascend Hotel Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cascades Mountain Resort, Ascend Hotel Collection?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Cascades Mountain Resort, Ascend Hotel Collection on 8 Dec 2024 start from AU$96.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cascades Mountain Resort, Ascend Hotel Collection?

Yep, Cascades Mountain Resort, Ascend Hotel Collection has a free self car park.

Does Cascades Mountain Resort, Ascend Hotel Collection have a pool?

Yep, and guests recommend it! Cascades Mountain Resort, Ascend Hotel Collection has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Cascades Mountain Resort, Ascend Hotel Collection have a waterslide?

Yep, this property has a waterslide!

Is Cascades Mountain Resort, Ascend Hotel Collection family-friendly?

You bet! With amenities such as a children's pool and a waterslide, as well as free infant beds in the guestrooms, it's no surprise that Cascades Mountain Resort, Ascend Hotel Collection is a hit with families.

Is there a free airport shuttle available at Cascades Mountain Resort, Ascend Hotel Collection?

No, Cascades Mountain Resort, Ascend Hotel Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Cascades Mountain Resort, Ascend Hotel Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Cascades Mountain Resort, Ascend Hotel Collection?

No, only service animals are allowed.

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.6
Rating 10 - Excellent. 248 out of 1005 reviews" "
Rating 8 - Good. 228 out of 1005 reviews" "
Rating 6 - Okay. 199 out of 1005 reviews" "
Rating 4 - Poor. 169 out of 1005 reviews" "
Rating 2 - Terrible. 161 out of 1005 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Steffanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was ok with knowing it had zero amenities other than a pool, but there was also no pool towels. My room key wouldnt work, after 3 times. The only upside was the afternoon shift lady was friendly. Everything and everyone else i delt with was an all around terrible experience
Stayed 1 night in Aug 2024

4/10 Poor

alan

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no bar no breakfast no hot tubs ac really loud
Stayed 1 night in Aug 2024

2/10 Terrible

Miranda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
Our stay was terrible No breakfast, the WiFi was down, the hot tubs didn’t work, the beds were very uncomfortable, the lamps in the rooms half worked, the pool was ice cold due to they’re systems being down the whole time we were staying.. I’m not sure if it’s under new management, but it doesn’t seem to look like they’re taking care of it.
Stayed 6 nights in Aug 2024

2/10 Terrible

Darius

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing here was worth the stay to even think to charge 100 a night is ridiculous nothing was running but the pool yet they post on they page like its a good place to stay more like a hole in a wall, ended up staying at a different place down the road
Stayed 2 nights in Aug 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Fred

Travelled with family
Disliked: Amenities, property conditions & facilities
If your looking for economical accommodations, this is for you. If you sre looking for a good indoor pool, this is for you. Otherwise, you'll ptobsbly be disappointed.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Buyer beware!
Check in gal was rude. Young blonde with crazy long fake eyelashes and heavy make up. Didn’t greet us, when I was checking in and asked about a crib that was to be included with our stay she told me just to go buy one at Walmart. I found another employee by the pool who was helpful and messaged the manager and placed a playpen outside our door later that day. This hotel is not what it seems to be online. The only thing functioning was the pool. You still had to go to the front desk to request towels for the pool. No breakfast/restaurant, no bar, no fitness room, no hot tubs working, WiFi not even working!! The halls were as hot as a sauna. There is no elevator and they acted like it was a problem to put us on the first floor even though they saw we had a baby in a stroller and a toddler and lots of luggage that we had to carry up a flight of stairs. And there was literally 2 cars in the parking lot when we checked in so it wasn’t like they were full. So if all you care about is a pool and water slide, it’s a great place, but it’s not the “resort” it claims to be and it’s not convenient for families. The room itself had a table but not one single chair. So there was nowhere to dine on property or even in your room with your take out. The manager is obviously not doing a good job at keeping things in working order and expecting good customer service out of their desk agents.
Stayed 1 night in Aug 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We loved the property, and how everything was setup. But this place needs some tlc. Bathrooms needed paint floor was uneven so the door wouldnt open all the way. Aged furniture. Outstanding service though.
Stayed 1 night in Aug 2024

6/10 Okay

Claudia

Travelled with partner
Liked: Cleanliness
Reminiscent of 50s style hotels. Great indoor pool. Clean room. Needs lots of TLC. There was no hot water. Restaurant was closed.
Stayed 1 night in Jul 2024

2/10 Terrible

Seth

Travelled with family and small children
Disliked: Cleanliness, amenities
We were not told about any infestation of bedbugs which was the case , I reported this and asked for my money back and was told yes my night would be refunded. 1 family member is covered head to toe in bites
Stayed 1 night in Jul 2024

2/10 Terrible

Danny

Disliked: Cleanliness, property conditions & facilities
This would make a great place to film a horror movie. That’s all I got to say.
Stayed 1 night in Jun 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Needs work
This place needs a lot of maintenance inside and out. A/c units all inside the hallways leaking water on the carpet in the room and baseboard trim missing etc.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay
Stayed 2 nights in Jul 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed
Unclean. Beds had blood,urine,and fecal debris in them. Possible bed bugs also. No hot water to shower with. Toilet clogged and difficult to flush. No breakfast area. Hot tub was broken unable to use.
Stayed 1 night in Jul 2024

4/10 Poor

Tina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was never anyone at the front desk. We could never get towels then on the site. It was saying that it had a restaurant. It did not have a restaurant that was open. I put my brother in there, thinking it was gonna be convenient for him because he didn’t have the means to do a lot of things coming from Florida so I thought it would be fun at the Cascades hotel. Would it be a pool and a restaurant and here the restaurant was closed did not know that And then he said that it could really be an awesome place. It had so much potential but nothing was happening. There was never any help at the front desk and he couldn’t get towels and the person really to talk to is my brother about his stay. I was just upset that he didn’t enjoy his stay from Florida when I was thought. Cascades was the place to stay here in Hendersonville.
Stayed 5 nights in Jul 2024

8/10 Good

Kimberly

Travelled with family and small children
Was our first time. Was good. Didn’t like the feeling unsafe there by the pool. There was people coming in without keys, doors were unlocked. I asked they said all doors locked but we checked they were not, there was a guy in pants and back pack sleeping on the lounge chair by pool forv5 hrs. . Didn’t like staff smoking up front outside doesn’t look good or smell good. I really had fun with my grands there, I will go back again see if it was just one in million chance . Probable out off season to hot tubs down and bathroom down by pool. Gift shop closed. Maybe high season it opens or maybe maintenance I will still recommend this resort. Was nice.
Stayed 2 nights in Jul 2024

4/10 Poor

harry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
no food empty vending machines. had to carry luggage up stairs (83 and 85 yrs old). Prepaid in full earlier for a crappy room. Beds should be destroyed. Room key did not work - another trip down stairs. Was told no breakfast available. Would not ever stay in a place like this.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Took hours to get fresh towels. Never had towels available at the pool.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jesus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Jessika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back
Stayed 1 night in Jul 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed had mouse droppings in it there qere roaches, none of the amenities that were mentioned on rhe website were available
Stayed 1 night in Jul 2024

8/10 Good

Joe

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Pool and slide were awesome.. room was clean, but bar/restaurant was closed, no WiFi, gift shop was also closed
Stayed 3 nights in Jun 2024

2/10 Terrible

Deborah

Travelled with partner
This place was not at as advertised! Rundown, no restaurant, hot tub out of order. We did not stay, rather moved across the road to Ramada! Do not send people to this place.
Stayed 2 nights in Jun 2024

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed but made it work for 1 night. The heat throughout the building is almost unbearable. You’ll be drenched in sweat just trying to get to your room. No elevator to assist with luggage or people who cannot take stairs. Room was dirty with crusted buildup on the back of the toilet and a roach trap found under a chair. We were woken up at 10pm with our 4 small children by someone trying to come into our room and then again a 2nd time by the hotel clerk saying that they must have made a mistake because they didn’t show us booked in that room even though we checked in at 4:30pm that day. The hot tub areas were shut down, main pool was open. All the pool chairs were tattered, bent, and lopsided. The entire place needs a major upgrade. Their Health score showed at 96 but I think the health department was extremely generous. It will not be a place I would recommended.
Stayed 1 night in Jun 2024