6/10 Okay
Jane Ann
28 Dec 2024
Liked: Room comfort
Hits and misses
Oh dear. A really mixed bag. Positives:
1. Airport shuttle with a truly amazing greeter at the airport. Phenomenal guy.
2.Beds have terrific mattresses and good bedding. You’ll sleep well.
3.Rooms are specious; have kettles for hot water and bottled water is free.
4. Obliging and kind staff.
Negatives:
1. WiFi barely functions. Print off all key documents for onward travel PRIOR to coming here. Warn your office communication may be spotty. Forget viewing large files or streaming a movie.
2. Skimpy amenities. I was given ONE TEABAG next to the kettle for a 3-day stay. Huh?
3. My room wasn’t serviced with fresh towels and a made bed until I spoke to the front desk.
4. Apparently shampoo and bath gel are supplied only upon request. I could have REALLY USED those things on night one when my luggage failed to arrive. Separately a tray from room service on my corridor sat the hallway for TWO DAYS. Inexcusable.
In short, they need to professionalize BIG TIME to justify their hotel class.
Jane Ann
Stayed 3 nights in Dec 2024