8/10 Good
Mario
8 Aug 2024
Liked: Staff & service, property conditions & facilities, room comfort
Hotel with a good intention
We had a good experience at this hotel. We only stayed for one night. Service was good but not excellent. Signaling to get to places was poor. Many of the staff members would not speak English and even though most of they tried to assist they were not properly trained or did not know themselves how to help. Our was upgraded to one of the VIP villages next to the nile and the room had ample space and a magnificent view to the pool and the Nile. The room however was not very clean. The sofa had not been vacuumed properly. The TV remote controller had a leather case that was worned out looking old and dirty. We were offered complementary fruits. Overall our experience was not bad and it was a positive one but attention to details would improve the experience of the guests.
I have to mention that we visited the shops in the hotel. The jewelry store an some beautiful items at a very fair price. The young man at the store was very pasive and not pushy as most salesman. We also bought a bag and other items at the other store (in front of the jewelry store). We are very happy with the products we purchased. Good quality and fair price.
Mario
Stayed 1 night in May 2024