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PEARL STAR HOTEL ATAMI

4.5 star property
Luxury hotel with 6 restaurants and free breakfast
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for PEARL STAR HOTEL ATAMI

Property amenity
Separate bathtub and shower, spring water bathtub, rainfall showerhead
Lounge
Deluxe Twin Room With Tatami and open-air-bath, Non Smoking
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Breakfast included
  • Room service
  • Spa
  • Laundry

Explore the area

Map
Higashikaigancho 6-45, Atami, Shizuoka, 413-0012
  • Omiya’s Pinetree / Statue of Kanichi and Omiya
    ‪1 min walk‬
  • Atami Sun Beach
    ‪7 min walk‬
  • Heiwadori Shopping Street
    ‪8 min walk‬
  • Oshima (OIM)
    ‪582 min drive‬

Room options

View all photos for Deluxe Twin Room With open-air-bath, Non Smoking

Down duvets, free minibar, in-room safe, blackout curtains

Deluxe Twin Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • 67 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Hillside Fourth Room With semi-open-air-bath, Non Smoking

Hillside Fourth Room With semi-open-air-bath, Non Smoking

Hillside Fourth Room With semi-open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Connecting Room (Deluxe Twin Room With open-air-bath), Non Smoking

Down duvets, free minibar, in-room safe, blackout curtains

Connecting Room (Deluxe Twin Room With open-air-bath), Non Smoking

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Single Beds

Premier Suite Room With open-air-bath, Non smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
4 bedrooms
Blackout curtains
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Deluxe Twin Room With Tatami and open-air-bath, Non Smoking

Deluxe Twin Room With Tatami and open-air-bath, Non Smoking

Deluxe Twin Room With Tatami and open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Deluxe Ocean View Bath with Tatami, Non-smoking

Separate bathtub and shower, spring water bathtub, rainfall showerhead

Deluxe Ocean View Bath with Tatami, Non-smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • 82 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Junior Suite Triple Room With open-air-bath, Non Smoking

Junior Suite Triple Room With open-air-bath, Non Smoking

Junior Suite Triple Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • 76 sq m
  • Ocean view
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Connecting Room (Superior Twin Room With open-air-bath), Non Smoking

Down duvets, free minibar, in-room safe, blackout curtains

Connecting Room (Superior Twin Room With open-air-bath), Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Universal Design Twin Room, Non Smoking

Universal Design Twin Room, Non Smoking

Universal Design Twin Room, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Junior Suite Twin Room With open-air-bath, Non Smoking

Junior Suite Twin Room With open-air-bath, Non Smoking

Junior Suite Twin Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • 76 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Hilside Twin Room With Tatami and semi-open-air-bath, Non Smoking

Separate bathtub and shower, spring water bathtub, rainfall showerhead

Hilside Twin Room With Tatami and semi-open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Twin Room With open-air-bath, Non Smoking

Down duvets, free minibar, in-room safe, blackout curtains

Superior Twin Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Twin Room With Tatami, Non Smoking

Superior Twin Room With Tatami, Non Smoking

Superior Twin Room With Tatami, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Twin Room Ocean View With Private Open-air Bath

Down duvets, free minibar, in-room safe, blackout curtains

Superior Twin Room Ocean View With Private Open-air Bath

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite Hillside View With Private Open-air Bath

Down duvets, free minibar, in-room safe, blackout curtains

Suite Hillside View With Private Open-air Bath

  • Sleeps 4
  • 4 Double Beds

View all photos for Suite Hillside View With Private Open-Air Bath And Tatami Room

Down duvets, free minibar, in-room safe, blackout curtains

Suite Hillside View With Private Open-Air Bath And Tatami Room

  • Sleeps 4
  • 2 Double Beds and 2 Single Futons

View all photos for Junior Suite Ocean View With Private Open-air Bath

Down duvets, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View With Private Open-air Bath

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Twin Room Ocean View With Private Open-air Bath And Tatami Room

45-inch flat-screen TV with satellite channels, TV, Netflix

Deluxe Twin Room Ocean View With Private Open-air Bath And Tatami Room

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Universal Designed Twin Room Ocean View

Bathroom

Universal Designed Twin Room Ocean View

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room Ocean View With Tatami Room

Down duvets, free minibar, in-room safe, blackout curtains

Superior Twin Room Ocean View With Tatami Room

  • Sleeps 4
  • 2 Single Futons and 2 Double Beds

View all photos for Deluxe Twin Room Ocean View With Private Open-air Bath

Down duvets, free minibar, in-room safe, blackout curtains

Deluxe Twin Room Ocean View With Private Open-air Bath

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Quadruple Room

Down duvets, free minibar, in-room safe, blackout curtains

Superior Quadruple Room

  • Sleeps 4
  • 4 Double Beds

View all photos for Premier Suite Ocean View With Private Open-Air Bath

Down duvets, free minibar, in-room safe, blackout curtains

Premier Suite Ocean View With Private Open-Air Bath

  • Sleeps 6
  • 2 Double Beds and 2 Single Futons

View all photos for Deluxe Quadruple Room

Down duvets, free minibar, in-room safe, blackout curtains

Deluxe Quadruple Room

  • Sleeps 4
  • 4 Double Beds

View all photos for Junior Suite Triple Bed Room

Living area

Junior Suite Triple Bed Room

  • Sleeps 3
  • 3 Double Beds

View all photos for Deluxe Twin Room Ocean View With Ocean View Bath And Tatami Room

Down duvets, free minibar, in-room safe, blackout curtains

Deluxe Twin Room Ocean View With Ocean View Bath And Tatami Room

  • Sleeps 4
  • 2 Double Beds and 2 Single Futons

Similar properties

Exterior

Hotel New Akao

Spa
Pet-friendly
Free WiFi
Restaurant
4.2 out of 5, Very good, (864)
The price is AU$354
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Hotel New Akao

About the area

Atami

A luxury stay in Atami awaits you at PEARL STAR HOTEL ATAMI. You'll find Atami Sun Beach a few steps away and Kinomiya Shrine within a 15-minute stroll. Highlights at this hotel include free buffet breakfast, free self-parking and a gym. .A day of pampering can include facials and aromatherapy. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a conference centre and a 24-hour business centre. Each morning free breakfast is served. .Places within a 30-minute walk of this 4.5-property class Atami hotel include Atami Plum Garden and MOA Museum of Art.

What's nearby

  • Atami Sun Beach - 7 min walk
  • Kinomiya Shrine - 14 min walk
  • Atami Plum Garden - 3 min drive
  • Atami Castle - 3 min drive
  • MOA Museum of Art - 5 min drive

Getting around

  • Atami Station - 9 min walk
  • Tokyo (HND-Haneda) - 133 min drive

Restaurants

  • ‪磯丸平和通り店 - ‬9 min walk
  • ‪プリン亭 - ‬8 min walk
  • ‪バルバルATAMI - ‬7 min walk
  • ‪囲炉茶屋 - ‬7 min walk
  • ‪漁屋 - ‬9 min walk

About this property

PEARL STAR HOTEL ATAMI

Luxury hotel with 6 restaurants and free breakfast
There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces. A health club, spa services, and multilingual staff are also featured at the luxury PEARL STAR HOTEL ATAMI. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Atami hotel.

  • 87 guestrooms or units
  • 6 dining venues
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
PEARL STAR HOTEL ATAMI offers 87 accommodations with DVD players and free minibar items. Rooms open to balconies. Beds feature down duvets. 45-inch flat-screen televisions come with satellite channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, spring water baths, bathrobes and slippers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Health club
  • Shopping
  • Yoga classes

Family friendly

  • Baby bath
  • DVD player
  • Free cot
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Conference centre
  • Coworking space

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • In-room massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bidet
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels
  • DVD player
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

PEARL STAR HOTEL ATAMI Hotel
PEARL STAR HOTEL ATAMI Atami
PEARL STAR HOTEL ATAMI Hotel Atami

Frequently asked questions

What is the cancellation policy at PEARL STAR HOTEL ATAMI?

PEARL STAR HOTEL ATAMI offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at PEARL STAR HOTEL ATAMI?

Yep, PEARL STAR HOTEL ATAMI has a free self car park.

Are there any beaches close to PEARL STAR HOTEL ATAMI?

Yep, PEARL STAR HOTEL ATAMI is a short 7-minute walk from Atami Sun Beach.

Is there a spa on site at PEARL STAR HOTEL ATAMI?

There's no onsite spa, but this property does offer services like facials and body treatments.

What makes PEARL STAR HOTEL ATAMI a romantic place to stay?

Couples spa treatments and a lounge bar, as well as spring water baths and private balconies in the guestrooms, help set the scene for a romantic weekend at PEARL STAR HOTEL ATAMI.

Is PEARL STAR HOTEL ATAMI family-friendly?

You bet! With amenities such as baby baths and children's slippers in the guestrooms, it's no surprise that PEARL STAR HOTEL ATAMI is a hit with families.

Are there hot tubs in the rooms at PEARL STAR HOTEL ATAMI?

No, but there are spring water baths in the guestrooms.

Does PEARL STAR HOTEL ATAMI serve breakfast?

You bet, free buffet breakfast is offered daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at PEARL STAR HOTEL ATAMI?

No, PEARL STAR HOTEL ATAMI does not offer an airport shuttle service.

Is there a bar or restaurant at PEARL STAR HOTEL ATAMI?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at PEARL STAR HOTEL ATAMI?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at PEARL STAR HOTEL ATAMI?

No, pets are not allowed.

PEARL STAR HOTEL ATAMI Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 113 out of 142 reviews" "
Rating 8 - Good. 19 out of 142 reviews" "
Rating 6 - Okay. 6 out of 142 reviews" "
Rating 4 - Poor. 3 out of 142 reviews" "
Rating 2 - Terrible. 1 out of 142 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brianna

Stayed 2 nights in Oct 2024

10/10 Excellent

Oliver

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen at Pearl Star
amazing hotel. the room with onsen is well worth it. free mini bar and access to lev 2 loungs for nibbles and drinks is a great social spot.
Stayed 2 nights in Sep 2024

10/10 Excellent

Adrian, Brighton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views nice rooms. Staff very helpful. Easy walk to many local restaurants.
Stayed 4 nights in Sep 2024

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place to stay. The rooms with a private onsen are beautiful. The food is fresh and delicious and the staff are friendly, gracious and professional. The only exception was the staff member we encountered when we arrived prior to the check in time. We found him to be less than accommodating and quite rude. Thankfully, a colleague stepped in to help. We’d go back for sure and highly recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Wai Lam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and cozy room, fit for family of 4, we enjoy the onsen at the balcony. Buffet breakfast is very good too . We really enjoy our stay at this hotel. ^_^
Stayed 2 nights in Jul 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with top notch customer service
Stayed 3 nights in Jul 2024

10/10 Excellent

Naoko, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 1 night in Jul 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice onsen hotel in Atami beach front. Access from the train station is provided by the local taxi paid by the hotel. Great experience!
Stayed 1 night in Jun 2024

10/10 Excellent

Ryoichi

Stayed 1 night in Jun 2024

10/10 Excellent

Zachary, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent - couldn’t have asked for a better stay!
Stayed 1 night in Jun 2024

10/10 Excellent

Ciang Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very spacious…. Very impressive. It was a good stay for us as well. Despite the many positive reviews that was 10/10 few mentioned about the street noise that’s unfortunately very disturbing at night or when using the onsen. The 10th floor onsen is much better and めちゃ広いい。。。。 skip the indoor onsen and use the 10th floor and one will feel relax.
Stayed 2 nights in May 2024

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and awesome staff!! Will stay there again in the near future.
Stayed 1 night in May 2024

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Tien, Denver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with modern aesthetic and impeccable service. The onsens (both the general one and the private balcony one) are amazing. Excellent breakfast with western and Japanese food and some fun automations (fresh squeezed self serve OJ machine and automatic pancake machine). View of ocean and small Atami beach out front. Short walking distance to shopping district in Atami, which is smallish. Some construction next door when we went but didn't hear anything - very quiet and peaceful. No self-laundry facilities FYI. We walked from Atami station to the hotel (thankfully downhill but rather steep portions) but definitely needed the complimentary taxi ride back to the train station given the steepness of the location.
Stayed 1 night in Apr 2024

10/10 Excellent

Ken Yin sang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nicely put together property.. well finished.. staffs were well trained .. soom was very comfortable.. breakfasts were wonderfully presented ..
Stayed 2 nights in Mar 2024

10/10 Excellent

kimihito

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to say Everything was great!!
Stayed 1 night in Mar 2024

10/10 Excellent

Weber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice service.
Stayed 1 night in Mar 2024

10/10 Excellent

Yidan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Dec 2023

4/10 Poor

Tanja

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cannot recommend. For the price-point, there are MANY other options. After several weeks in Japan, we hoped for a couple of days of serenity by the sea, soaking in a private onsen; however our experience was far from relaxing. On the plus side, the hotel room was lovely, with modern design and comfortable bedding, and the breakfast buffet was extensive. But 3 things detracted from our experience: 1. There is MAJOR construction happening on both sides of the hotel property, and will be ongoing for many months – the hotel did not tell us this. The jack-hammering began at 8:30 am and continued until 5pm, so use of the private veranda and hot spring tub was very noisy and unpleasant. 2. The design of the veranda space somehow amplifies the street noise from below, again making the outdoor space unpleasantly noisy. Our room was on the 9th floor – well away from the busy road, yet we heard the racing cars as though we were right beside them. 3. While the hotel is striving to be “5-star”, the service level from the staff is not up to 5-star standards. For example, there was no concierge service, and the front desk staff didn’t seem to know when their own restaurants were open for dinner. When we were finally able to make a reservation, we were told that we needed to order our meal the day ahead (no explanation why), and the only choices were from 3 very expensive fixed-price menus. As small eaters, we hoped to order a la carte but were told that wasn’t possible. We ate elsewhere.
Stayed 2 nights in Nov 2023

10/10 Excellent

chiaki

Stayed 1 night in Oct 2023