2/10 Terrible
Prathy
Business traveller
7 Oct 2024
Worst hotel in Athens
Worst experience in Athens!
Absolutely horrendous.
I asked politely THREE times for them to clean my room. House keeping for some reason miraculously forgot to clean my room while they were doing the floor. Shocked as how that can even happen.
I did not pay for a disgusting used room, with no clean towels.
I cannot believe even after telling front desk THREE Times, they would be so inconsiderate and unprofessional and not do the very basic minimum. How hard is it to ask the cleaning staff to clean your room????
I even had the sign up outside my room saying “Makw my room”. I don’t know how awful you have to be as a hotel to not take care of basic things like cleaning a room and supplying fresh towels. They claim they are a 5 star hotel? I would give them 2 stars with awful
Customer service. Had this been in any other country, staff involved would be fired. But I guess this is Greece where incompetence is the name of the game. Absolutely disgusting experience and really sad to go through it. I was going to stay for several more days at this hotel - bit after this experience, I am done and will never return. I will also let everyone I know what an awful hotel it is and to not stay here.
Hotels pay an arm and a leg to get repeat customers, but this is the way to loose them forever.
Shocked at this experience and will never ever stay here again.
Prathy
Stayed 1 night in Oct 2024