8/10 Good
DeAnna
1 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pros & Cons, Overall Good Stay!
Pros:Cleanliness of the room and convenience of areas to shop.
Cons: Unstaffed lobby. When we checked in there was 2 staff members to greet us and check us in. When we came back down to go to our event downtown, we noticed no lobby staff. When we returned from our event no lobby staff. When we came down the next morning for breakfast no lobby staff. At checkout again there was no lobby staff. The check out process consisted of a bucket in which the guests were to place their keycards in, in hopes you get checked out in time. This was worrisome for me as I’d prefer to check out with a staff member and acquire my recipe for my stay. All was good in the end though as we were checked out without any additional issues and/or charges. ALSO, on a much bigger note and why missing front staff is an issue. My husband had cereal from the included breakfast buffet. This is something he has often at every Holiday Inn we stay at. This particular stay he became ill from the milk. He mentioned it tasted a bit off, but the milk was in date. No sooner than he finished the bowl of cereal the bathroom called his name. There was no staff that we could find to inform them of the incident so we proceeded to leave our keycard in the bucket and leave.
DeAnna
Stayed 1 night in Oct 2024