4/10 Poor
John
Travelled with family
25 June 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was welcoming on a Thursday check-in. On the way to our room, my son read the elevator certificate to discover the permit expired months prior. By our 3rd day, laundry needed to be done. One of the two dryers was out of service, and both washers were loaded and had finished their cycles. I asked the front desk to follow their policy of removing unattended items and I was just stared at. After waiting for another 10 minutes, one of the washers became available. The person using the dryer overpacked it and ran another 80 minute cycle. I ended up having to take my wet laundry to a laundromat in a sketchy part of town to dry my clothes. On Sunday, my son couldn't use the pool because it was cloudy and murky. The staff was made aware and said "yeah, our maintenance people don't work on weekends". The staff was then made aware of the possible health implications, and just stood there and stared. To top it off, the breakfast warmer was broken, so the only way to get certain items was to speak to the attendant who barely spoke English.
John
Stayed 5 nights in Jun 2024