2/10 Terrible
Julie, Phoenix
25 June 2024
On my scheduled arrival date, while still traveling to Atlanta, I received a text saying I would potentially not have water plus would need to provide maintenance staff access to my room starting at 8AM. I was getting in very late and didn't want to worry about not being able to shower or have someone in my room while I still would be trying to get some much needed sleep. They refused to accommodate or refund and I had to spend hours on the phone with Orbitz to get the reservation canceled. I then didn't have time to look for new accommodations before getting on my plane. Was a super stressful thing to be thrown my way before even arriving. Would never book with Kasa again.
Julie
Stayed 3 nights in Jun 2024