Ratings based on 502 Verified Reviews
Real reviews from guests who’ve stayed
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 12 Oct. 2024 on Expedia
Comment from Hotel Management
13 Oct. 2024 by General Manager, Hotel Management
Dear Chavon, Thank you for being our guest and for taking the time to rate us. We always aim to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely, Charles Jones,General Manager
by A verified traveller
Posted 9 Oct. 2024 on Expedia
Comment from Hotel Management
10 Oct. 2024 by General Manager, Hotel Management
Dear Guest, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Residence Inn Atlanta Buckhead/Lenox Park soon!Sincerely, Charles Jones,General Manager
by A verified traveller
Posted 7 Oct. 2024 on Expedia
This propert does not offer breakfast & has not for over a year it’s under construction so it’s noisy starting at 7:30 AM and the drilling and the banging does not stop so there is no sleep not to mention, you cannot park in handicap because there was sheet rock and chairs in the handicap parking spot on top of that you had to walk through Halls multiple halls of construction
Comment from Hotel Management
8 Oct. 2024 by General Manager, Hotel Management
Dear Mary, Thank you for sharing your feedback regarding your recent experience. We apologize for any inconvenience caused by the ongoing remodeling, and we understand how this affected your stay. Your comments about the breakfast and the condition of the common areas and guest rooms have been noted, and we are committed to addressing these concerns as we strive to enhance our guests’ experiences. Your insights are invaluable to us, and we hope to provide you with a more enjoyable visit in the future. Sincerely, Charles Jones, General Manager
by A verified traveller
Posted 7 Oct. 2024 on Expedia
Comment from Hotel Management
7 Oct. 2024 by General Manager, Hotel Management
Dear Guest, Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for choosing Residence Inn Atlanta Buckhead/Lenox Park, and we look forward to welcoming you back for another wonderful expereince.Sincerely, Charles Jones,General Manager
by A verified traveller from Brooklyn Park
Posted 6 Oct. 2024 on Expedia
The property was being renovated during our stay so no amenities were available. We knew this before booking the room. The staff made the stay enjoyable. The room was clean.
Comment from Hotel Management
7 Oct. 2024 by General Manager, Hotel Management
Dear LaKisha, We are pleased to know you enjoyed your overall stay with us and liked our courteous service. However, we are sorry for any inconvenience you encountered due to our ongoing modernization. We appreciate your feedback and look forward to welcoming you back to our hotel again soon.Sincerely, Charles Jones,General Manager
by A verified traveller
Communication is key
Posted 4 Oct. 2024 on HotelsA lot of construction going on. Elevator was out of order. Had no signs to let us know where to go. Just wished someone would have told us how to get to the lobby using the stairs. We got lost a couple of times.
Comment from Hotel Management
5 Oct. 2024 by General Manager, Hotel Management
Dear Delacy, Thank you for your continuous patronage over the years. We would like to apologize for the issues you faced due to the current remodeling. We understand your frustration, and we are grateful for your patience. Regrettably, we are disappointed that we had one elevator down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patienceWe appreciate your valuable feedback, and we will share your comments appropriately as we are committed to enhancing our guest's time with us. While these issues are temporary, we understand this does not help your experience, and we hope you will accept our apologies. We hope that you will consider a return visit when our modernization has been completed so that you can experience our new changes firsthand. Safe travels.Sincerely, Charles JonesGeneral Manager
by A verified traveller
Posted 27 Sep. 2024 on Expedia
Everything overall
Comment from Hotel Management
28 Sep. 2024 by General Manager, Hotel Management
Dear Christian, Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for choosing Residence Inn Atlanta Buckhead/Lenox Park, and we look forward to welcoming you back for another wonderful expereince.Sincerely, Charles Jones,General Manager
by A verified traveller from Macon
Posted 27 Sep. 2024 on Expedia
The property is being renovated but it was still a nice quiet stay.
Comment from Hotel Management
28 Sep. 2024 by General Manager, Hotel Management
Dear LaKisha, We are pleased to know you enjoyed your overall stay with us. However, we are sorry for any inconvenience you encountered due to our ongoing modernization. We appreciate your feedback and look forward to welcoming you back to Residence Inn Atlanta Buckhead/Lenox Park again soon.Sincerely, Charles Jones,General Manager
by A verified traveller
Posted 25 Sep. 2024 on Orbitz
Property undergoing renovation. No breakfast provided (contrary to what property web site says), halls are dark and depressing, rooms very dated and run down. Was improperly charged for parking and had to follow up several times to get that corrected.
Comment from Hotel Management
26 Sep. 2024 by General Manager, Hotel Management
Dear Majid, Thank you for sharing your feedback regarding your recent experience. We apologize for any inconvenience caused by the ongoing remodeling, and we understand how this affected your stay. Your comments about the breakfast service and the condition of the common areas and guest rooms have been noted, and we are committed to addressing these concerns as we strive to enhance our guests’ experiences. We also regret any confusion regarding the parking charges and appreciate your patience in resolving this matter. Your insights are invaluable to us, and we hope to provide you with a more enjoyable visit in the future. Sincerely, Charles Jones, General Manager
by A verified traveller
Posted 14 Sep. 2024 on Expedia
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Comment from Hotel Management
16 Sep. 2024 by General Manager, Hotel Management
Dear Frank, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we regret if any issues kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Sincerely, Charles Jones,General Manager