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Thompson Atlanta - Buckhead, by Hyatt

4.5 star property
Luxury Atlanta hotel in Buckhead with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Thompson Atlanta - Buckhead, by Hyatt

Miscellaneous
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Outdoor pool, pool cabanas (surcharge), pool umbrellas
Lobby
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Air conditioning
  • Housekeeping
  • Room service
  • Pet-friendly
The price is AU$491
includes taxes & fees
10 Jan - 11 Jan 2025

Explore the area

Map
415 EAST PACES FERRY ROAD, Atlanta, GA, 30305
  • Buckhead Theatre
    8 min walk
  • Atlanta History Center
    19 min walk
  • Lenox Square
    3 min drive
  • Atlanta, GA (PDK-DeKalb-Peachtree)
    18 min drive

Room options

View all photos for Suite, 1 Bedroom, Balcony, City View (with Club Access)

Suite, 1 Bedroom, Balcony, City View (with Club Access)

Suite, 1 Bedroom, Balcony, City View (with Club Access)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Dining table
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Down duvets, minibar, in-room safe, desk

Room, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed (with Club Access)

Down duvets, minibar, in-room safe, desk

Junior Suite, 1 King Bed (with Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Separate bedroom
Down duvet
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Parlor with Club Access)

Down duvets, minibar, in-room safe, desk

Suite, 1 King Bed, City View (Parlor with Club Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Separate bedroom
Down duvet
  • 58 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Bathtub

Designer toiletries, hair dryer, dressing gowns, towels

Room, 1 King Bed, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed, City View, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (with Club Access)

Down duvets, minibar, in-room safe, desk

Suite, 1 King Bed (with Club Access)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Separate bedroom
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower, Parlor)

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed, Accessible (Shower, Parlor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlor)

Down duvets, minibar, in-room safe, desk

Suite, 1 King Bed (Parlor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

Down duvets, minibar, in-room safe, desk

Room, 2 Queen Beds, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Down duvets, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Down duvets, minibar, in-room safe, desk

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Shower)

Down duvets, minibar, in-room safe, desk

Room, 2 Queen Beds (Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Shower)

Designer toiletries, hair dryer, dressing gowns, towels

Room, 1 King Bed, Accessible (Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View (with Club Access)

Down duvets, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View (with Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Separate bedroom
Down duvet
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Thompson)

Suite (Thompson)

Suite (Thompson)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Accessible

Terrace/patio

Junior Suite, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Down duvet
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Down duvets, minibar, in-room safe, desk

Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Grand Hyatt Atlanta in Buckhead

Pool
Spa
Pet-friendly
Free WiFi
4.5 out of 5, Wonderful, (1002)
The price is AU$495
for 1 room
includes taxes & fees
8 Jan - 9 Jan
Grand Hyatt Atlanta in Buckhead

About the area

Atlanta

A luxury stay in Atlanta awaits you at Thompson Atlanta - Buckhead, by Hyatt. You'll be 6.7 km (4.2 mi) from High Museum of Art and 7.2 km (4.5 mi) from Emory University. Highlights at this eco-friendly hotel include 2 restaurants, 3 bars/lounges and an outdoor swimming pool. .The restaurant, Dirty Rascal, serves Italian cuisine and is open for breakfast, brunch, lunch and dinner. Tesserae is the hotel's own rooftop bar, serving drinks along with dinner and light fare. Enjoy the 24-hour gym, seasonal outdoor swimming pool, pool cabanas and pool loungers. 4187 square feet (389 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include coworking space. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 1:00 PM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 4.5-property class Buckhead hotel include Fox Theatre and State Farm Arena.

What's nearby

  • Buckhead Theatre - 8 min walk
  • LEGOLAND® Discovery Center - 3 min drive
  • Lenox Square - 3 min drive
  • Emory University - 8 min drive
  • Georgia Aquarium - 10 min drive

Getting around

  • Atlanta Peachtree Station - 11 min drive
  • Buckhead Station - 16 min walk
  • Atlanta, GA (PDK-DeKalb-Peachtree) - 18 min drive

Restaurants

  • ‪Atlanta Fish Market - ‬9 min walk
  • ‪Fado Irish Pub - ‬7 min walk
  • Dirty Rascal
  • ‪Moondogs - ‬6 min walk
  • ‪Aria Restaurant - ‬4 min walk

About this property

Thompson Atlanta - Buckhead, by Hyatt

Luxury Atlanta hotel in Buckhead with 2 restaurants
Thompson Atlanta - Buckhead, by Hyatt offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include 4 meeting rooms and coworking spaces. Event space at this hotel measures 4187 square feet (389 square metres) and includes conference space. The luxury Thompson Atlanta - Buckhead, by Hyatt also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 4.5-star Atlanta hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 9 levels
  • 2 dining venues
  • 3 bars or lounges
  • 4187 sq ft of conference space
  • 389 sq. m of conference space
  • Built in 2021
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Thompson Atlanta - Buckhead, by Hyatt offers 201 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. 55-inch LED televisions come with premium satellite channels. Bathrooms include dressing gowns, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 1:00 PM on weekends; USD 20 to 70 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Dirty Rascal
  • Lobby Bar
  • Tesserae

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 4 meeting rooms
  • 4,187 square feet of conference space
  • Coworking space

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in stairways (86 centimetre high)
  • Lift (104 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 70 per person
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Thompson Atlanta - Buckhead, by Hyatt?

Thompson Atlanta - Buckhead, by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Thompson Atlanta - Buckhead, by Hyatt?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Thompson Atlanta - Buckhead, by Hyatt on 10 Jan 2025 start from AU$491.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Thompson Atlanta - Buckhead, by Hyatt?

Yep, Thompson Atlanta - Buckhead, by Hyatt has secured covered valet parking with in/out privileges for USD 55 per night.

Does Thompson Atlanta - Buckhead, by Hyatt have a pool?

Thompson Atlanta - Buckhead, by Hyatt has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open from May to September.

What luxury perks are available at Thompson Atlanta - Buckhead, by Hyatt?

Thompson Atlanta - Buckhead, by Hyatt features an outdoor pool, 2 restaurants and 3 bars.

Does Thompson Atlanta - Buckhead, by Hyatt serve breakfast?

Yeah, full brekkie is on offer weekdays between 7:00 AM and 11:00 AM and on weekends from 8:00 AM to 1:00 PM.

Is there a free airport shuttle available at Thompson Atlanta - Buckhead, by Hyatt?

No, Thompson Atlanta - Buckhead, by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at Thompson Atlanta - Buckhead, by Hyatt?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Thompson Atlanta - Buckhead, by Hyatt?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Thompson Atlanta - Buckhead, by Hyatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 201 out of 259 reviews" "
Rating 8 - Good. 18 out of 259 reviews" "
Rating 6 - Okay. 24 out of 259 reviews" "
Rating 4 - Poor. 7 out of 259 reviews" "
Rating 2 - Terrible. 9 out of 259 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Felipe, Houston

Stayed 1 night in Aug 2024

2/10 Terrible

Todd

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Restaurant was closed due to a special event. This outdoor restaurant on the 10th floor was the main reason we selected the hotel. After expressing our disappointment, The hotel made no effort to accommodate or compensate.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! My only concerns were rooms aren’t soundproof and vents in bathrooms lead to other rooms, so everything can be heard.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jenika, Tybee island

Stayed 1 night in Jun 2024

4/10 Poor

Michael

Stayed 2 nights in Sep 2024

6/10 Okay

Brent

Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed at the Thompson after staying at the Kimpton across the street several times because the rooftop bar looked like it had great views and atmosphere. Too bad they booked the rooftop out so no guests could enjoy it, so we walked across the street to the Kimpton rooftop. A waste of time and money to stay here.
Stayed 1 night in Aug 2024

10/10 Excellent

Kiris

Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful experience. Unfortunately, the dining options have changed with the closure of Dirty Rascals. We could not make a reservation at the new restaurant. There is no way to make a reservation on line, nor via telephone.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephen

Stayed 1 night in Aug 2024

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, roof top bar and pool super great!
Stayed 2 nights in Aug 2024

10/10 Excellent

Lekendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having transportation to drive you to places
Stayed 1 night in Aug 2024

10/10 Excellent

Jenika, Tybee island

Liked: Cleanliness, staff & service, property conditions & facilities
The food ordering was not ideal and the in room food opinion weren’t great! Not enough fresh fruit or greens all very oily and fried !!!
Stayed 1 night in Aug 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Coleman

Stayed 1 night in Aug 2024

10/10 Excellent

Zeynep, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional attention at check. Midcentury modern design impeccable
Stayed 1 night in Aug 2024

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great experience
Stayed 2 nights in Aug 2024

10/10 Excellent

Meliza

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, clean. one of the elevators was down and this created excessively long waits. If elevator needs repair, this should be a priority! It was disturbing for a business trip to miss out on so much due to waiting for the elevator.
Stayed 1 night in Jul 2024

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Terrible Experience -Never Staying Here
I’ve stayed at this hotel for work trips since its opening, but my latest stay was an absolute disaster. Upon arrival, I immediately noticed that the minibar hadn’t been replenished. To avoid being charged for something I didn’t use, I took photos and kindly showed them to the receptionist, who assured me I wouldn’t be billed. Despite this, I was later hit with an outrageous $460 charge for minibar items I never touched. It has been taking ages to resolve this, and the staff have been completely unhelpful. I should also add that I only stayed for one night. What made things even worse was that two of my keepsake necklaces, one gold and one diamond, went missing from my room. I reported this multiple times over several days, but no one took my concerns seriously, and I never received any follow-up or help. It was as though the staff couldn’t care less about the situation. For a hotel I’ve been loyally staying at for years, this level of indifference and lack of care is shocking. The minibar charge is excusable and can be resolved, but my missing necklaces are why I’m done with this place. Save yourself the headache and stay somewhere that actually values its guests.
Stayed 2 nights in Jul 2024

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely Terrible Experience -Never Staying Here
I’ve stayed at this hotel for work trips since its opening, but my latest stay was an absolute disaster. Upon arrival, I immediately noticed that the minibar hadn’t been replenished. To avoid being charged for something I didn’t use, I took photos and kindly showed them to the receptionist, who assured me I wouldn’t be billed. Despite this, I was later hit with an outrageous $460 charge for minibar items I never touched. It’s taking ages to resolve this, and the staff have been completely unhelpful. I should also add that I only stayed for one night. What made things even worse was that two of my keepsake necklaces, one gold and one diamond, went missing from my room. I reported this multiple times over several days, but no one took my concerns seriously, and I never received any follow-up or help. It was as though the staff couldn’t care less about the situation. For a hotel I’ve been loyally staying at for years, this level of indifference and lack of care is shocking. The minibar charge is excusable and can be resolved, but my missing necklaces are why I’m done with this place. Save yourself the headache and stay somewhere that actually values its guests.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our two night stay. Such a classy hotel. Friendly accommodating staff. Thank you!
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay all around
Stayed 3 nights in Aug 2024

10/10 Excellent

Taj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s start with the staff. Those ladies at the front desk are the reason I’m a forever customer. All of them were so friendly and personable. My wife and I were very impressed. The facility itself…..eye candy, mixed with a modern but contemporary feel, while being extremely stylish with a touch of warmth. The room, just flat out sexy and it was an enjoyable night. The bathroom straight up dope and that shower was life. You get your money’s worth. Thank you Thompson.
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Cody

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service issues
The hotel is beautiful- but the service was terrible. We rented a cabana at the pool and it was just chairs with no covering and a tv that did not work. They were also having a rooftop pool party and we were told we would have to leave our lounge chairs once the party began. Get there early for the pool because space is very limited. The rooftop restaurant was terrible- again we were told we could sit but would have to leave when a reservation arrived in three hours. The entire restaurant was empty…we were ignored for almost twenty minutes before we went to the bar to just order drinks and leave. Room service was decent and the bell man and car service was excellent!
Stayed 2 nights in Aug 2024

10/10 Excellent

Horace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ms. Gates and the staff were super fantastic 🙌👏👏👏
Stayed 3 nights in Aug 2024