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Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel

2.5 star property
Hotel with free breakfast, in the vicinity of Jacksonville Community Park
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel

Exterior
Lobby
Lobby
Pool
Premium bedding, desk, blackout curtains, iron/ironing board

Reviews

7.8 out of 10

Good

Popular amenities

  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Free WiFi
    Free WiFi
  • Laundry
    Laundry

Explore the area

Map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Jacksonville Community Park
    4 min drive
  • Jacksonville PetSafe Bark Park
    5 min drive
  • Lake Jacksonville
    5 min drive
  • Jacksonville, IL (IJX-Jacksonville Municipal)
    13 min drive

Room options

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Room amenity

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Sleep Inn & Suites
Pool
Breakfast included
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (443)
The price is AU$198
for 1 night
includes taxes & fees
22 Nov - 23 Nov
Sleep Inn & Suites

About the area

Jacksonville

At Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel, you'll be 3.6 km (2.3 mi) from Jacksonville Community Park and 6 km (3.7 mi) from Illinois College. Highlights at this hotel include free buffet breakfast, free self-parking and a 24-hour gym. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Other amenities include laundry facilities, express check-in and express check-out. Each morning free breakfast is served. .Sights within a 10-minute drive of this Jacksonville hotel include Governor Duncan Mansion and Future Champions Sport Complex.

What's nearby

  • Jacksonville Community Park - 4 min drive
  • Lake Jacksonville - 5 min drive
  • Illinois College - 7 min drive
  • Morgan County Fairgrounds - 9 min drive
  • Future Champions Sport Complex - 10 min drive

Getting around

  • Lambert-St. Louis International Airport (STL) - 93 min drive

Restaurants

  • ‪Casey's General Store - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Taco Bell - ‬4 min drive
  • ‪Pizza Hut - ‬3 min drive
  • ‪Veterans Fgn Wars Post 1379 - ‬5 min drive

About this property

Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel

Hotel with free breakfast, in the vicinity of Jacksonville Community Park
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel. Self parking is free.

This Jacksonville hotel is smoke free.

  • 69 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel offers 69 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (74 centimetre high)
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville an IHG Hotel
"Holiday Inn Express Hotel Suites Jacksonville an IHG Hotel"

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel?

Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel?

As of 8 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel on 1 Dec 2024 start from AU$136.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel?

Yep, Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel has a free self car park.

Is Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel is a hit with families.

Does Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel serve breakfast?

Yeah, free buffet breakfast is served daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel?

No, Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Holiday Inn Express Hotel & Suites Jacksonville, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 141 out of 368 reviews" "
Rating 8 - Good. 112 out of 368 reviews" "
Rating 6 - Okay. 58 out of 368 reviews" "
Rating 4 - Poor. 31 out of 368 reviews" "
Rating 2 - Terrible. 26 out of 368 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Stayed 3 nights in Aug 2024

6/10 Okay

Courtney

Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Kari

Travelled with family
Disliked: Property conditions & facilities
Room was very outdated with cracked and filthy tile, dirty looking shower head, and tv didn’t work. Staff was wonderful!
Stayed 1 night in Jul 2024

8/10 Good

Jean Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the fact it was in a safe and quiet area. The facility was clean and the staff was friendly, as well as courteous. I was pleasantly surprised it offered a hot breakfast. Also, the price of the stay was quite reasonable. The only suggestion I have is to provide a directory in the room.
Stayed 1 night in Jul 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super clean, but I was sad the pancake maker wasnt working.
Stayed 1 night in Jul 2024

6/10 Okay

Carrie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

Steve

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Alanna, White Hall

Stayed 3 nights in Jun 2024

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Marcia

Stayed 1 night in Jun 2024

8/10 Good

Donna

Stayed 1 night in Jun 2024

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible overall experience
Stayed 6 nights in Jun 2024

6/10 Okay

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review.
Stayed 1 night in Jun 2024

6/10 Okay

Kim

Liked: Room comfort
Disliked: Cleanliness, staff & service
Poor stay
Check in wasn't all it could be. It started at 3:00, we arrived after a 10 1/2 hour drive at 2:15. Asked if our room might possibly be ready, and were told "check in isn't until 3". After again asking, we were told our room was ready. We were not told any more about the hotel. We were put on the 3rd floor (top floor), there was NO elevator in working condition. After hauling our weeks luggage upstairs, we got in our room. The toilet was FILTHY and the room smelled musty. It obviously hadn't been cleaned in awhile. We had to ask for housekeeping while we were there, they only came in on stays that were longer than 5 days. I wouldn't recommend this hotel at all
Condition of toilet upon arrival
Stayed 5 nights in May 2024

6/10 Okay

Kim

Liked: Room comfort
Disliked: Cleanliness, staff & service
Poor stay
Check in wasn't all it could be. It started at 3:00, we arrived after a 10 1/2 hour drive at 2:15. Asked if our room might possibly be ready, and were told "check in isn't until 3". After again asking, we were told our room was ready. We were not told any more about the hotel. We were put on the 3rd floor (top floor), there was NO elevator in working condition. After hauling our weeks luggage upstairs, we got in our room. The toilet was FILTHY and the room smelled musty. It obviously hadn't been cleaned in awhile. We had to ask for housekeeping while we were there, they only came in on stays that were longer than 5 days. I wouldn't recommend this hotel at all.
Condition of toilet upon our arrival, and unfortunately after we asked to have it cleaned
Stayed 5 nights in May 2024

6/10 Okay

Elizabeth

Stayed 1 night in May 2024

10/10 Excellent

Leah

Stayed 1 night in May 2024

6/10 Okay

Richard

Business traveller
Liked: Amenities
Somewhat to be expected. Elevator broken. Toilet would not flush. Carpet was dirty.
Stayed 1 night in May 2024

4/10 Poor

Amber

Travelled with family
Disliked: Staff & service, property conditions & facilities
Broken services and toilet
We had no working elevator in the hotel. Also our toilet in the room did not flush. They knew about it and still had us stay in the room. We could not change rooms because they said they were full, yet half of the parking lot was empty. Their solution was to have us go down to the main floor and use the lobby restroom. Again, with no elevator.
Stayed 2 nights in May 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
Only if no other choice
Hotel has a lot of issues. Stayed three nights and room was never serviced. Had to go to front desk to get clean towels and ask for room to be cleaned and it still wasn’t done. Pool and elevator were both out. They claim they are waiting on a part for the pool but it’s been months since it had worked. They claim a storm caused the elevator issue. It just looks like they could care less about the entire facility.
Stayed 3 nights in May 2024

10/10 Excellent

vinda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had a major issue with my mother's room and the manager took action and took care of it. We appreciate it!
Stayed 1 night in Apr 2024

4/10 Poor

David

Travelled with partner
Disliked: Amenities
Very low water pressure and no hot water in shower. Pancake machine not working, and no low fat white milk available. Condition of room and hotel in general were below average.
Stayed 1 night in Apr 2024

4/10 Poor

Sheryl

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower bench in handicap bathroom broke while my husband was getting out of shower. No room service. Told front desk I was informed only 1 maid on duty. Just excuses. Room filthy, mold around base of shower, cobwebs in corners. Drapes absolutely filthy, deteriorating. Had to ask for clean towels. Will not return. This particular locale is not up to or even close to what is advertised. Didn’t even stay the full time we had reserved.
Stayed 4 nights in Apr 2024