2/10 Terrible
RICKY
30 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
First we didn`t have the code to get into the Trophy House, but after a look into our email we found the codes, so that part was my fault, however we were not able to contact anyone for help, not by phone or in person.
When we entered the first thing we saw were RAT PELLETS everywhere,on the stairs, in the living room, in the kitchen, bathroom, on the beds, in the sink. It was absolutely disgusting.
The rest of the property was equally filthy.
When we reserved the Trophy House we were not informed that there were any stairs, as were are not young, that would never have been acceptable.
The pool had not been cleaned and would not have been suitable for anybody, and it had scum on the walls.
WE DID NOT stay there and had to find a hotel room several miles away.
The money has already been withdrawn from our account we want a full refund. I don' know if Expedia or VRBO will be the responsible for this, but I will be contacting them as well.
We have photos and will be sending them as well.
RICKY
Stayed 2 nights in Sep 2024