2/10 Terrible
Derrick
Travelled with family
27 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
It was a terrible stay. This Hotel showed to be an 8.2 on your site and should have been a 2. Thought that we were ok when we walked into the lobby but when we got to the floor, it had an unpleasant odor. No idea what it was. Then walked into the room and it smelled musty. Sprayed it down with Lyson and then walked into the bathroom... the bottom of the shower still had standing water that would not drain and the shower had mold and mildew growth in it. We told the lady at the front desk and she said that she would send someone up but that someone never showed up. Then we went tobget an extra blanket for my son. Sm, when we opened it up l, it had a big hole in it. Usually when its rated an 8 or above on the site we have a good experience. This time it completely missed the mark. We booked 2 of these rooms..... The second was just as musty as the other one. Had to spray it down too but atleast the shower was in a little better shape. Then there was the big roach or water bug.. what ever it was, it was still in the floor when we came down stairs. We have Usually had good look with the other hotels with the same name but we will never, ever stay at another one. This was terrible and i will never believe the rankings on Hotels.com again. Your ranking was severely elevated.
Derrick
Stayed 1 night in Oct 2024