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Hotel Carlton

5.0 star property
Luxury Bilbao hotel in Bilbao City Centre with a health club
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Carlton

Interior entrance
Front of property
City view
Junior Suite, City View
Presidential Suite, City View

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available

Explore the area

Map
Plaza Federico Moyua 2, Bilbao, Vizcaya, 48009
  • Ensanche
    1 min walk
  • Plaza Moyua
    2 min walk
  • Gran Casino Bilbao
    5 min walk
  • Bilbao (BIO)
    12 min drive

Room options

View all photos for Superior Double Room, City View

Superior Double Room, City View

Superior Double Room, City View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hairdryer
Bidet
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room Single Use, City View

Superior Double Room Single Use, City View

Superior Double Room Single Use, City View

Highlights

Air conditioning
Heating
HDTV
Hairdryer
Bidet
Private bathroom
Minibar
Coffee/tea maker
  • 35 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite, City View

Junior Suite, City View

Junior Suite, City View

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
HDTV
Separate bedroom
Hairdryer
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use

Highlights

Air conditioning
Heating
Free cots/infant beds
HDTV
Hairdryer
Bidet
Private bathroom
Minibar
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Heating
Free cots/infant beds
HDTV
Hairdryer
Bidet
Private bathroom
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite, City View

Presidential Suite, City View

Presidential Suite, City View

Highlights

Separate sitting area
Air conditioning
Heating
HDTV
2 bedrooms
Bidet
Hairdryer
2 bathrooms
  • 275 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Bilbao

A luxury stay in the heart of Bilbao awaits you at Hotel Carlton. Within just a 15-minute stroll, you'll find popular places like Guggenheim Museum Bilbao and San Mames Stadium. Highlights at this hotel include a restaurant, a gym and a bar/lounge. .The restaurant, Carlton, is open for lunch and dinner. Enjoy the gym and steam room. Business amenities include 12 meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 7:30 AM and 10:30 AM and on weekends between 8 AM and 11 AM. There's also the convenience of self parking. .In proximity to this 5-property class Bilbao City Centre hotel you'll find Port of Bilbao.

What's nearby

  • Plaza Moyua - 2 min walk
  • Guggenheim Museum Bilbao - 11 min walk
  • Euskalduna Conference Centre and Concert Hall - 13 min walk
  • Plaza Nueva - 14 min walk
  • San Mames Stadium - 15 min walk

Getting around

  • Moyua Station - 1 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station) - 9 min walk
  • Bilbao (BIO) - 12 min drive

Restaurants

  • ‪Metro Moyua - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Bar el Globo - ‬3 min walk
  • ‪La Viña del Ensanche - ‬3 min walk
  • ‪Bar Gure - ‬2 min walk

About this property

Hotel Carlton

Luxury Bilbao hotel in Bilbao City Centre with a health club
Hotel Carlton offers its guests a health club and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 12 meeting rooms. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Hotel Carlton. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Bilbao hotel.

  • 1 building
  • 142 guestrooms or units
  • 6 levels
  • Built in 1926
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Carlton offers 142 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (EUR 32 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8 AM to 11 AM on weekends; EUR 24.50 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Carlton

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • No lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1926
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24.50 for adults and from EUR 15 for children
  • Covered self-parking fee: EUR 32.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Carlton Bilbao
Hotel Carlton Bilbao
Hotel Carlton Hotel
Hotel Carlton Bilbao
Hotel Carlton Hotel Bilbao

Frequently asked questions

What is the cancellation policy at Hotel Carlton?

Hotel Carlton offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Carlton?

Yep, Hotel Carlton has a secured covered self car park for EUR 32.00 per day. Onsite parking is limited.

Are there any beaches close to Hotel Carlton?

The closest beach to Hotel Carlton is Playa de las Arenas (9.8 km).

Does Hotel Carlton serve breakfast?

Yep, buffet breakfast is offered on weekdays between 7:30 AM and 10:30 AM and on weekends from 8 AM to 11 AM.

Is there a free airport shuttle available at Hotel Carlton?

No, Hotel Carlton does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Carlton?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Hotel Carlton?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Carlton?

No, only service animals are allowed.

Hotel Carlton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Soveyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Carlton was not only the prettiest hotel we stayed at during our 3 country vacation but also the safest. It is in a very convenient location with excellent shopping opportunities around. Antxon our bell hop was very helpful, not only with our luggage but with taxi service as well! We indulged in some room service and we were NOT disappointed ! Highly recommend this location.
Stayed 1 night in Aug 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific place to stay when visiting Bilbao. Be sure to sit on the terrace for an afternoon cocktail.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.....
Stayed 3 nights in Jul 2024

10/10 Excellent

Bree

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service ia reqlly good, the location of the property is really good and convenient
Stayed 3 nights in Jul 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with exceptional staff, especially Roberto at the front desk.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Hotel
Charming hotel in a wonderful location. Staff polite, knowledgeable and helpful. Very clean. Highly recommend.
Stayed 2 nights in Jun 2024

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the museum
Stayed 1 night in May 2024

6/10 Okay

Kim

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was in a great central location to walk everywhere in the city. Our room was not updated like others so it wasn't very nice. Our sinks were both clogged. The entire hotel can only be on heat OR A/C so the rooms were very hot since they were still on heat mode.
Stayed 2 nights in May 2024

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every services and facilities was excelent
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Professional renovation, great bar and breakfast buffet, accommodating staff
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great, central location for our time in Bilbao. The hotel is beautiful, clean and with helpful staff. Great stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The landmark hotel in the centre of Bilbao
I must have stayed here 50 times. As long as there is availability I stay here. As always the feeling of history and class pervades, and right at the heart of Bilbao Rooms spacious and well furnished, the bar has a sociable and convivial atmosphere everyone knows it so easy to arrange meetings.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, perfect location.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Botanic Ridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities. True 5 star luxury. Excellent location.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel with tons of charm. Very comfortable spacious rooms with comfy beds and large marble baths. Outstanding staff. Ideal location near shopping eateries and ten minute walk to the Guggenheim. Very pleased.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and excellent staff and service.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024