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The Stephen F Austin Royal Sonesta Hotel

4.0 star property
Beaux Arts Austin hotel in Downtown Austin with 2 restaurants

Photo gallery for The Stephen F Austin Royal Sonesta Hotel

Meeting facility
Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub
The current price is AU$392
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
701 Congress Avenue, Austin, TX, 78701
  • Paramount Theatre
    ‪1 min walk‬
  • Sixth Street
    ‪1 min walk‬
  • Texas State Capitol
    ‪8 min walk‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 King Bed (Club Junior)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (Club Junior)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Accessible (Mobility Rollin Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 Queen Bed, Accessible (Mobility Rollin Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (One Bedroom)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (One Bedroom)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Club One Bedroom)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 King Bed (Club One Bedroom)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Club)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 King Bed (Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Preferred)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed (Preferred)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Queen Bed (Club)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 Queen Bed (Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Preferred)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Preferred)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Accessible (Mobility Hearing Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 Queen Bed, Accessible (Mobility Hearing Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed (Club Preferred)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 King Bed (Club Preferred)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible (One Bedroom Mobility Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Queen Bed, Accessible (One Bedroom Mobility Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 Queen Bed

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About the area

Austin

The Stephen F Austin Royal Sonesta Hotel puts you in the heart of Austin, steps from Sixth Street and within a 10-minute stroll of Texas State Capitol. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a 24-hour gym. .The restaurant, The Roaring Fork, serves Regional cuisine and is open for lunch and dinner. Stephen F’s Bar is the hotel's own bar. Enjoy the gym and Hot tub. 6006 square feet (558 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include Wi-Fi in public areas and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class Downtown Austin hotel include Lady Bird Lake and Austin Convention Center.

What's nearby

  • Sixth Street - 1 min walk
  • Texas State Capitol - 8 min walk
  • Austin Convention Center - 14 min walk
  • University of Texas at Austin - 19 min walk
  • Zilker Park - 5 min drive

Getting around

  • Austin Station - 9 min drive
  • Downtown Station - 9 min walk
  • Austin-Bergstrom International Airport (AUS) - 18 min drive

Restaurants

  • ‪Voodoo Doughnut - ‬3 min walk
  • ‪Velvet Taco - ‬2 min walk
  • ‪Omni Hotel Atrium Lounge - ‬3 min walk
  • ‪Perry's Steakhouse & Grille - Downtown Austin - ‬2 min walk
  • ‪Eureka - ‬3 min walk

About this property

The Stephen F Austin Royal Sonesta Hotel

Beaux Arts Austin hotel in Downtown Austin with 2 restaurants
The Stephen F Austin Royal Sonesta Hotel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 6006 square feet (558 square metres) and includes conference space. A library, a terrace, and dry cleaning/laundry services are also featured at the business-friendly The Stephen F Austin Royal Sonesta Hotel. For a fee, parking is available.

This Beaux Arts Austin hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 6006 sq ft of conference space
  • 558 sq. m of conference space
  • Built in 1924
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Library
  • Corner/local shop
  • Terrace
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
The Stephen F Austin Royal Sonesta Hotel offers 190 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 50-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Austin hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Covered extended parking on site (USD 68 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 40 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Stephen F’s Bar
  • The Roaring Fork

Things to do

  • 24-hour gym
  • Books
  • Indoor pool
  • Library
  • Spa tub
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,006 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: USD 22.23 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 40 per person
  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Covered extended parking fee: USD 68 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Austin InterContinental
InterContinental Austin
InterContinental F.
InterContinental Stephen Austin
InterContinental Stephen F.
InterContinental Stephen F. Austin
InterContinental Stephen F. Hotel
InterContinental Stephen F. Hotel Austin
Stephen Austin InterContinental
Stephen F. Austin InterContinental
Intercontinental Stephen f. Austin Hotel Austin
InterContinental Stephen F. Austin Hotel
Royal Sonesta Austin
InterContinental Stephen F. Austin
The Stephen F Austin Royal Sonesta Hotel Hotel
The Stephen F Austin Royal Sonesta Hotel Austin
The Stephen F Austin Royal Sonesta Hotel Hotel Austin

Frequently asked questions

What is the cancellation policy at The Stephen F Austin Royal Sonesta Hotel?

The Stephen F Austin Royal Sonesta Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Stephen F Austin Royal Sonesta Hotel?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at The Stephen F Austin Royal Sonesta Hotel on 23 Feb 2025 start from AU$357.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Stephen F Austin Royal Sonesta Hotel?

Yep, The Stephen F Austin Royal Sonesta Hotel has covered valet parking with in/out privileges for USD 55 per night. Covered extended parking costs USD 68 per night.

Does The Stephen F Austin Royal Sonesta Hotel have a pool?

The Stephen F Austin Royal Sonesta Hotel has an indoor pool. The pool is open 5:00 AM to 11:00 PM.

What luxury perks are available at The Stephen F Austin Royal Sonesta Hotel?

The Stephen F Austin Royal Sonesta Hotel features an indoor pool, 1 hot tub and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes The Stephen F Austin Royal Sonesta Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Stephen F Austin Royal Sonesta Hotel.

Does The Stephen F Austin Royal Sonesta Hotel serve breakfast?

Yep, cooked-to-order brekkie is available weekdays between 6:30 AM and 11:00 AM and weekends between 7:00 AM and noon.

Is there a free airport shuttle available at The Stephen F Austin Royal Sonesta Hotel?

No, The Stephen F Austin Royal Sonesta Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Stephen F Austin Royal Sonesta Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Stephen F Austin Royal Sonesta Hotel?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

The Stephen F Austin Royal Sonesta Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 729 out of 1004 reviews
Rating 8 - Good. 163 out of 1004 reviews
Rating 6 - Okay. 66 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Angela, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised! This was a convenience stay as I was attending a Paramount Theatre performance that turned out to be a hidden gem. Professional staff from end to end. I’ll be back😀😎
Stayed 2 nights in Nov 2024

8/10 Good

Radyne

Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm Friendly and Helpful
Front desk staff was warm and friendly and eager to help.
Stayed 2 nights in Nov 2024

10/10 Excellent

marin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kevin, Orlando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed at the hotel many times over the years—as an Intercontinental and now as a Royal Sonesta. It's a vintage 100-year-old place with a great location, a fantastic restaurant, and a 2nd-floor balcony bar. If you like old-school classics, it's a great option in Austin.
Stayed 3 nights in Nov 2024

10/10 Excellent

Rand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exe
Stayed 2 nights in Nov 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people make this place great!
Great stay. Good location. Service was attentive and crisp. As the bellman as he offloaded my bag in the room, he asked how long I was staying. When I mentioned that I needed to leave at 7 am the next day, he offered to come get my bags. Not only did he do so, but he had my car waiting out front. Special shout out to Rodney Hartfeld, the Rooms Director, who was very proactive and accommodating when there was a slight delay in my check-in process. This is now my go-to place in Austin.
Stayed 1 night in Nov 2024

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

curtis

Travelled with partner
Liked: Cleanliness, staff & service
It was fine. Small, dated rooms. Not much space in the bar. Pool is indoors. Good location, but high priced for what it is.
Stayed 1 night in Nov 2024

10/10 Excellent

Kalia

Stayed 1 night in Oct 2024

10/10 Excellent

Judd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location. Bell staff was especially friendly and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Allyson

Stayed 1 night in Sep 2024

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Everything just a walk away
Stayed 1 night in Oct 2024

10/10 Excellent

Suzanna

Liked: Cleanliness, staff & service, property conditions & facilities
Geraldo made my stay perfect! What a great attitude and hard worker! You should give him a promotion and raise!!!
Stayed 3 nights in Oct 2024

4/10 Poor

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced and very small rooms. Save yourself the trouble and stay across the street.
Stayed 1 night in Oct 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness
The hotel looks so nice when arriving. However it goes downhill quickly. The room was dirty, like smears on the light switches and hair in the shower. You have to request housekeeping daily and specify clean towels, coffee replacement, etc. If you just request clean towels this does not include facecloths and a bath mat. The area is unsafe. I was traveling alone with my teenager and it felt unsafe around the hotel. Every time we were waiting for an Uber outside the hotel we were approached by homeless asking for money or food and not once did the hotel staff step in to help. Bring ear plugs as you hear everything. Very limited food in the hotel and around the hotel. I wish I had trusted some of the other reviews. This was not a cheap hotel and I spent the whole time regretting my choice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, upper scale and in the heart of downtown. Easy to get around. The attached restaurant is great, highly recommend. Definitely stay here again.
Stayed 6 nights in Oct 2024

8/10 Good

Norm

Liked: Cleanliness, staff & service, property conditions & facilities
Good, convenient location. Staff very accommodating.
Stayed 4 nights in Oct 2024

4/10 Poor

Franklin, Northridge

Liked: Cleanliness, property conditions & facilities
Went for the start of race week. Nearly all the staff and other amenities were wonderful, but one or two arrogant and probably racist employees (including the *hotel manager***) spoiled it. I had planned to maybe stay the weekend after moving over from the Driskill (which was wonderful), but they first charged me late fee of $125 for checking out after 2pm, which was fine. When I stayed in the room (I was busy) until 3:45p they called and said if I wasn’t out by 4p I would be charged a full day. I said how much and the manager said well this the busiest night of race weekend (it wasn’t that was Saturday) so it would be $1000 for same room probably the smallest in the place, for which I paid $770 the previous night (Thursday). So I think about it I’m willing to pay but the manager says you know what (it’s now about 5:30p) why don’t you just leave. I said I was waiting for my girlfriend to come pick me up, she was coming from Houston. He says why don’t you call an Uber I say yes I could but I’m not in a hurry I’d to stay another hour or so I still have drink coupons I never used. He says I want you out or I will call the police !! I say go ahead !!! The is my first time to Austin and I tell him I think this town is like Disneyland for idiots !!!!
Stayed 1 night in Oct 2024