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Infinity Blue Resort & Spa

5.0 star property
Luxury hotel on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Infinity Blue Resort & Spa

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Property grounds
Aerial view
On the beach, sun-loungers, beach umbrellas, beach towels
Beach/ocean view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Pool
  • Spa
  • Breakfast included

Explore the area

Map
Avenida Rui Barbosa 1000, Balneário Camboriú, SC, 88331510
  • FG Big Wheel
    8 min walk
  • Amaité
    1 min walk
  • Terminal Rodoviário de Balneário Camboriú
    8 min drive
  • Navegantes (NVT-Ministro Victor Konder Intl.)
    37 min drive

Room options

View all photos for Luxury Quadruple Room, Hot Tub (Pet friendly)

Luxury Quadruple Room, Hot Tub (Pet friendly)

Luxury Quadruple Room, Hot Tub (Pet friendly)

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Egyptian cotton bed sheets
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, Hot Tub

Suite, Hot Tub | Living area

Suite, Hot Tub

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • 80 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Trundle Bed and 1 Double Sofa Bed

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Egyptian cotton bed sheets
Separate bedroom
  • 25 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Luxury Quadruple Room, Hot Tub

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Quadruple Room, Hot Tub

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, Hot Tub

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Presidential Suite, Hot Tub

Highlights

Balcony
Private hot tub
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Egyptian cotton bed sheets
Separate bedroom
  • 110 sq m
  • Sea view
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

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4.3 out of 5, Excellent, (940)
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includes taxes & fees
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About the area

Balneário Camboriú

At Infinity Blue Resort & Spa, you'll be connected to the convention centre and 1.7 km (1.1 mi) from Brava Beach. Highlights at this luxury hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Dermathos SPA can include deep-tissue massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. The restaurant, Amaité Praia, serves Brazilian cuisine and is open for lunch and dinner. The hotel's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and outdoor swimming pool. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Free full breakfast is available daily between 7 AM and 10:00 AM. There's also self parking, along with the convenience of a theme park shuttle. .Places within a 15-minute drive of this 5-property class Praia dos Amores hotel include Almirante Tamandare Square and Balneario Camboriu Cable Car.

What's nearby

  • Brava Beach - 3 min drive
  • Almirante Tamandare Square - 7 min drive
  • Balneario Camboriu Cable Car - 13 min drive
  • Unipraias Park - 13 min drive
  • Central Beach - 15 min drive

Getting around

  • Navegantes (NVT-Ministro Victor Konder Intl.) - 37 min drive

Restaurants

  • ‪Galeria de Pães e Doces Rosa Rosinha - ‬14 min walk
  • ‪Panificadora Rosa & Rosinha - ‬15 min walk
  • ‪Amaité - ‬1 min walk
  • ‪Restaurante + Sabor - ‬13 min walk
  • ‪Number Seven - ‬11 min walk

About this property

Infinity Blue Resort & Spa

Luxury hotel on the beach, with outdoor pool
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Infinity Blue Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as mini golf and volleyball.

Free breakfast is available daily. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, an outdoor pool and a children's pool. Parking is available for a fee.

  • 1 building
  • 121 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2001
  • Full breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Infinity Blue Resort & Spa offers 121 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with cable channels and Netflix.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This Balneário Camboriú hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Dermathos SPA has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free RV/bus/lorry parking on site
  • Parking on site (surcharge)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10:00 AM
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Amaité Praia
  • Blue Marine
  • Ton steak house

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Karaoke
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Racquetball/squash
  • Sauna
  • Steam room
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby bath
  • Baby toys
  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 5 April 2021 to 28 February 2023 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Swimming pool
  • Tennis courts
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: BRL 390 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 390 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Infinity Blue Resort Spa
Infinity Blue Balneario Camboriu
Infinity Blue Resort
Infinity Blue Resort Balneario Camboriu

Frequently asked questions

What is the cancellation policy at Infinity Blue Resort & Spa?

Infinity Blue Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Infinity Blue Resort & Spa?

Yep, Infinity Blue Resort & Spa has free RV/bus/truck parking. A self car park is also available, for a fee.

Are there any beaches close to Infinity Blue Resort & Spa?

Yep, Infinity Blue Resort & Spa is a short 9-minute walk from Canto Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Infinity Blue Resort & Spa?

Yep, Dermathos SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Infinity Blue Resort & Spa have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM. The property will be renovating the swimming pool from April 5 2021 until February 28 2023 (completion date subject to change).

What luxury perks are available at Infinity Blue Resort & Spa?

Infinity Blue Resort & Spa features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Infinity Blue Resort & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Infinity Blue Resort & Spa.

Is Infinity Blue Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Infinity Blue Resort & Spa is a hit with families.

Does Infinity Blue Resort & Spa serve breakfast?

Sure does, free full brekkie is served daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at Infinity Blue Resort & Spa?

No, Infinity Blue Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Infinity Blue Resort & Spa?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from April 5 2021 until February 28 2023 (completion date subject to change).

What time are check-in & check-out at Infinity Blue Resort & Spa?

Check-in begins at 3 PM. Check-out time is noon.

Infinity Blue Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 77 reviews" "
Rating 8 - Good. 23 out of 77 reviews" "
Rating 6 - Okay. 11 out of 77 reviews" "
Rating 4 - Poor. 4 out of 77 reviews" "
Rating 2 - Terrible. 2 out of 77 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anicesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2021

6/10 Okay

Sonia

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Boas instalações, nas serviço deixa a desejar.
Hotel tem boas instalações; Mas não está com protocolos da Covid19 adequados. Empregados dos restaurantes e recreadores com máscaras inadequadas, fazendo com que alguns constantemente ficassem com elas caindo expondo nariz e boca, mesmo após alertados o problema continuou; Carta de vinho desatualizada em relação a disponibilidade da adega no restaurante próprio do hotel; Móveis precisando de manutenção, pois parecem muito velhos para um hotel dessa categoria; Camareiras precisando de treinamento e/ou adequação do seu "check list".
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

4/10 Poor

clued up , london

Disliked: Cleanliness, property conditions & facilities, room comfort
Spa break to avoid
The whole experience from beginning to end was not a spa break. Easter Saturday applified music was play until 2 am in the morning it started around 5 pm . They supplied an iron to the room with no board as I was informed the housekeeping was in holiday I personally can’t where their 5 stars came from . The food I witnessed was dreadful... Sorry nothing positive to say
Stayed 3 nights in Mar 2018

10/10 Excellent

Isis M.

Liked: Cleanliness, staff & service
Nice hotel for kids and relax
The hotel has optimal infrastructure to take advantage staffed recreation of children and adults with activities all day long . the room was clean , just ok and the food is farway for 5 stars hotels and resorts, is just ok.

10/10 Excellent

Fabio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Hotel perfeito para família com uma bela estrutura.
Stayed 3 nights in Mar 2021

10/10 Excellent

Eduardo

Stayed 3 nights in Mar 2021

8/10 Good

RAPHAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima Recreação
O hotel é muito agradável e está bem preparado em relação aos protocolos do COVID. A recreação para as crianças é excelente com uma equipe muito animada e atenciosa. O serviço no jantar está um pouco demorado com poucos funcionários pra atender a demanda. O ideal seria que a meia pensão fosse substituída por pensão completa para que os hóspedes não precisem sair do hotel. Há poucas opções no cardápio para para comer na piscina e os valores são absurdamente caros, inclusive das bebidas. Isto nos fez sair para almoçar fora do hotel todos os dias. Apesar do restaurante oferecer almoço pago à parte não vale a pena pelo valor tb e pelo cardápio ser semelhante ao do jantar incluso na diária.
Stayed 5 nights in Feb 2021

10/10 Excellent

Rogerio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

renata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente com um único ponto negativo!
Maravilhosa. Único ponto negativo foi o sofá cama para meu filho, com uma espuma de 3 cm que estava longe de poder ser chamada de colchão!
Stayed 5 nights in Feb 2021

10/10 Excellent

lyzlane a c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito gostoso, área bem restrita era o que procurávamos sem aglomeração de pessoas , praia privativa
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estrutura
Quarto muito bom, estrutura boa e culinária excelente, porém, por vezes, pecam no atendimento, especialmente na praia.
Stayed 3 nights in Jan 2021

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2021

10/10 Excellent

Renato

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção
O resort é sensacional. Começa pela localização, entre duas praias badaladas, mas em local bem calmo e com natureza. Praia particular, com excelente serviço de restaurante e bar. Ótimos restaurantes internos e serviço. Tudo impecável.
Stayed 5 nights in Jan 2021

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

Fabiano

Stayed 5 nights in Dec 2020

10/10 Excellent

JOSÉ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

Geraldo Rios

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Acomodações são muito boas, pessoal muito atencioso
Stayed 5 nights in Dec 2020

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Paulo Silas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gastronomia surpreendeu
Estadia muito boa. A gastronomia do restaurante do resort é bem bacana e se destacou pela qualidade e sabor.
Stayed 2 nights in Dec 2020

8/10 Good

Carlos A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar pra curtir
Um excelente lugar pra se descansar e curtir com a família. Ótimo atendimento e gastronomia. Super indicado!!
Stayed 3 nights in Nov 2020

6/10 Okay

Raphaella

Travelled with family
Liked: Room comfort
Belíssimo lugar, mas que não vale a diária cheia
Fizemos reserva pouco antes das 15:00, horário do Check in. Quando chegamos 16:00 horas fui informada que, por ser uma reserva ultima hora, não haveria quartos prontos. Tudo bem, afinal, foi de última hora. Senti naquele momento que os funcionários estavam incomodados por ser uma reserva de última hora. Pediram que esperássemos na área comum que em aproximadamente 1 hora viria alguém com a chave. Nos deram, inclusive, o nr WhatsApp. Perto das 18:00 horas mandei um WhatsApp, que não foi respondido. Liguei para a recepção e me falaram que a chave estava lá e que um mensageiro levaria, e que o WhatsApp dado não estava funcionando. Mais 15 minutos de espera (com minha filha de 3 anos cansada) e nada. Fui a recepção (que não é perto) e disseram que o mensageiro havia me procurado. Eu estava todo tempo esperando e nenhum carro apareceu. Mais 5 minutos o mensageiro chegou, nos levou até a garagem, mas disse que o quarto ainda não estava pronto. Aqui um detalhe: o motorista ligou para o responsável pela limpeza do quarto e recebeu a seguinte resposta: ‘reserva de última hora né’. Já as 19:00 voltamos a recepção. Mais 10 minutos quando finalmente, quase as 20:00, pudemos entrar no quarto. Em resumo: lugar ótimo, quarto excelente com vista (tel não funcionava), bom restaurante, muitas questões de manutenção pendente nos quartos e áreas comuns. Ladrilho piscina coberta saindo com a mão, gerando riscos. A noite mandaram um mimo para compensar o ocorrido. Local caro para o que oferece.
Ladrilhos piscina
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020