IFA Rügen Hotel & Ferienpark

3.0 star property
Family-friendly hotel on the beach, with indoor pool
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for IFA Rügen Hotel & Ferienpark

Indoor pool, pool loungers
3 Room Appartement | View from room
Front of property - evening/night
Indoor pool, pool loungers
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Gym
  • Spa
  • Laundry
The price is AU$143
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
Strandpromenade 74, Binz, MV, 18609
  • Southeast Ruegen Biosphere Reserve
    1 min walk
  • Trattoria di Mare
    8 min walk
  • Ostseebad Binz Station
    11 min walk
  • Rugen (GTI-Rugen Regional)
    28 min drive

Room options

1,5 Room Appartement

Highlights

Deck/patio
Soundproofed
LED TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
Cable channels
  • 4 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Standard Double Room

Highlights

Deck/patio
Soundproofed
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

2 Room Appartement

Highlights

Deck/patio
Soundproofed
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds OR 1 Double Sofa Bed

2 Room Appartement

Highlights

Deck/patio
Soundproofed
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds OR 1 Double Sofa Bed

3 Room Appartement

Highlights

Deck/patio
Soundproofed
LED TV
Hypo-allergenic bedding
2 bedrooms
Private bathroom
Hairdryer
Cable channels
  • 65 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Sofa Beds

Superior Suite

Highlights

Deck/patio
Soundproofed
Free cots/infant beds
LED TV
Hypo-allergenic bedding
2 bedrooms
Private bathroom
Hairdryer
  • 60 sq m
  • Sleeps 6
  • 4 Single Beds and 2 Single Sofa Beds

1 Room Appartement

Highlights

Deck/patio
Soundproofed
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

Standard Double Room

Highlights

Deck/patio
Soundproofed
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Cable channels
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Junior Suite

Highlights

Deck/patio
Soundproofed
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

About the area

Binz

A family-friendly stay in Binz awaits you at IFA Rügen Hotel & Ferienpark. Within steps you'll find Islands of the Baltic Sea and Southeast Ruegen Biosphere Reserve. Highlights at this beachfront hotel include 4 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at IFArelax can include hot stone massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Seestern, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site 24-hour gym, lazy river and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Buffet breakfast is available daily between 7 AM and 1 PM. There's also self parking, along with the convenience of free train pick-up service. .Places within a short walk of this 3-property class Binz hotel include Binz Beach and within a 20-minute walk you'll find Strandpromenade.

What's nearby

  • Binz Beach - 3 min walk
  • Kurhaus Binz - 4 min drive
  • Colossus of Prora - 5 min drive
  • Rügen museum and East-German army museum Prora - 6 min drive
  • Binz Pier - 6 min drive

Getting around

  • Ostseebad Binz Station - 11 min walk
  • Rostock (RLG-Laage) - 102 min drive

Restaurants

  • ‪Dolden Mädel Ratsherrn Braugasthaus Binz - ‬4 min drive
  • ‪Salsa Latino - ‬18 min walk
  • ‪Strandcafe - ‬19 min walk
  • ‪Weltenbummler - ‬14 min walk
  • ‪Café & Konditorei Torteneck - ‬11 min walk

About this property

IFA Rügen Hotel & Ferienpark

Family-friendly hotel on the beach, with indoor pool
IFA Rügen Hotel & Ferienpark offers its guests a full-service spa, a lazy river, and a waterslide. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

An indoor pool, a children's pool, and a hot tub are also featured at the family-friendly IFA Rügen Hotel & Ferienpark. Parking is available for a fee.

This 3-star Binz hotel is smoke free.

  • 550 guestrooms or units
  • 6 levels
  • 3 buildings
  • 4 dining venues
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
IFA Rügen Hotel & Ferienpark offers 550 accommodations with a hairdryer. 32-inch LED televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and hypo-allergenic bedding can be requested.

IFArelax has 6 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle
  • Parking on site (EUR 5 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7 AM to 1 PM for a fee: EUR 17 to 24 per person
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Seestern

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Desk
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 January to 31 December:
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 3 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17 to 24 per person
  • Self-parking fee: EUR 5 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Facilities fee: EUR 9.00 per person and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Eurocard and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

IFA Ferienpark Rugen Germany/Rugen Island - Ostseebad Binz
Ifa Ferienpark Rugen Hotel Waren
Ifa Ferienpark Rugen Waren
IFA Rügen Hotel & Ferienpark
IFA Rügen Hotel & Ferienpark Ostseebad Binz
IFA Rügen Hotel Ferienpark Ostseebad Binz
IFA Rügen Hotel Ferienpark
IFA Rügen Ferienpark Ostseebad Binz
IFA Rügen Ferienpark
IFA Rügen Hotel Ferienpark
Ifa Rugen & Ferienpark Binz
IFA Rügen Hotel & Ferienpark Binz
IFA Rügen Hotel & Ferienpark Hotel
IFA Rügen Hotel & Ferienpark Hotel Binz

Frequently asked questions

What is the cancellation policy at IFA Rügen Hotel & Ferienpark?

IFA Rügen Hotel & Ferienpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at IFA Rügen Hotel & Ferienpark?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at IFA Rügen Hotel & Ferienpark on 6 Jan 2025 start from AU$131.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at IFA Rügen Hotel & Ferienpark?

Yep, IFA Rügen Hotel & Ferienpark has a self car park with in/out privileges for EUR 5 per night.

Are there any beaches close to IFA Rügen Hotel & Ferienpark?

Yep, IFA Rügen Hotel & Ferienpark is a short 3-minute walk from Binz Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at IFA Rügen Hotel & Ferienpark?

Yep, IFArelax is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does IFA Rügen Hotel & Ferienpark have a pool?

IFA Rügen Hotel & Ferienpark has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does IFA Rügen Hotel & Ferienpark have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at IFA Rügen Hotel & Ferienpark?

IFA Rügen Hotel & Ferienpark features a full-service spa, an indoor pool and 4 restaurants.

What makes IFA Rügen Hotel & Ferienpark a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at IFA Rügen Hotel & Ferienpark.

Is IFA Rügen Hotel & Ferienpark family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that IFA Rügen Hotel & Ferienpark is a hit with families.

Does IFA Rügen Hotel & Ferienpark serve breakfast?

You bet, buffet breakfast is on offer daily from 7 AM to 1 PM.

Is there a free airport shuttle available at IFA Rügen Hotel & Ferienpark?

No, IFA Rügen Hotel & Ferienpark does not offer an airport shuttle service.

Is there a bar or restaurant at IFA Rügen Hotel & Ferienpark?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at IFA Rügen Hotel & Ferienpark?

Check-in begins at 5:00 PM. Check-out time is 10 AM.

IFA Rügen Hotel & Ferienpark Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 215 out of 621 reviews" "
Rating 8 - Good. 300 out of 621 reviews" "
Rating 6 - Okay. 82 out of 621 reviews" "
Rating 4 - Poor. 18 out of 621 reviews" "
Rating 2 - Terrible. 6 out of 621 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in very good location
The hotel has a great location. You can get by foot to the town centre in about 15 minutes and the beaches around the hotel are way less crowded than in other parts. There is also a bus station close by that will get you to Binz station as well as surrounding towns and the Rasender Roland. The hotel itself is surprisingly large with a lot of amenities on offer that we didn't have time to check, but there are plenty of restaurants and bars as well as fun activities within the hotels perimeters. The 2 room apartment is big and has everything you could need including a drying rack, pots and pans for cooking, hair dryer, and plenty of tables to eat. Only one thing to note, at least for us, the shampoo dispenser was outside the shower with no other options provided, so consider to bring your own.
Stayed 1 night in Aug 2024

8/10 Good

Sergei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general we were very happy with the time we spent in the IFA Rügen Hotel & Ferienpark. I think for the money, it matched the expectations. We moved in an apartment. The room was clean and we had nearly everything to be able to cook food for the baby. Also they provided us with crib and children chair. The only thing we did not really like was the food. First 4 days it was fine. But afterwards everything was very salty or spicy. Probably they made it like this, so people order more drinks (which are not included in dinner price) during dinner
Stayed 10 nights in Jul 2024

10/10 Excellent

Dorte Bille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money accommodation in charming Binz
Surprising good hotel, considering the modest price and huge scale. It's not as charming as the old Victorian-style guesthouses in Binz, but it's right on the beach, and rooms are surprisingly spacious and everything is squeeky clean. We even had a small balcony, looking on to the forest. Dogs are allowed for an extra €10. Mini tea kitchen and plenty of space for clothes. Nice touches for a beach resort, such as a hoover (for all that sand) and a clothes dryer (for wet swimwear). Not bad at all. But don't expect personal service - this is a HUGE place. And it's on the outskirts of Binz, about 15 minutes walk from the centre/pier. No breakfast provided - but plenty of other places, along the beach promenade.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul, Berlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel. Right on the beach and the pool area is fantastic. We stayed in an apartment which was well equipped with everything you need. It's quite a walk to town but on a warm summer evening, that is fine. Really enjoyed our stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay with my sister.
Stayed 3 nights in Sep 2021

8/10 Good

Markus

Travelled with family
Liked: Cleanliness, property conditions & facilities
On the beach and within walking distance of Binz.
Stayed 2 nights in Oct 2020

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but dated rooms. There was only one outlet available in the bathroom. The other outlets were covered by furniture. The breakfast buffet was good but in the age of COVID, there were a lot of people allowed in the breakfast area at one time.
Stayed 1 night in Sep 2020

6/10 Okay

Stefan

Liked: Cleanliness, staff & service
3 star for property but good service staff
It was a difficult experience for us , It’s a 90’s styles old GDR property hotel with very lame infra, the welcome reception looks cluesless , We had leakage in our room , need to change room two times due to no heating available in winter time and it was really rough, Considering the price we pay the property it not worth , they don’t have king or queen bed is most of room just two bed connected to make it one which is really not comfortable for couples, On positive side staff is very helpful and food and buffet is very good with very friendly helpful staff, location is amazing by the beach and all attractions is next door, Will consider twice b4 staying here again
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Too many children. The rooms were very nice, though.
Stayed 3 nights in Oct 2019

8/10 Good

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the property is amazing, right next to the beach. You can walk or bike everywhere safely. Lots of restaurants in walking distance. The hotel is very clean but dated. Spacious rooms with fully stocked kitchenettes.Dog friendly.
Stayed 2 nights in Jun 2019

10/10 Excellent

Barbro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Pleasurable Stay
Excellent spot near Binz. We were there on business but this is a tourist hotel. Fantastic suite.
Stayed 7 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Great location with easy access to the beach. Be cautious, check out is 1000...
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

8/10 Good

pdv, washington usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At North end of Binz.
Our trip to Rugen was based on no experience - just reviews. The island has many different "towns". Binz is a high end resort on the Baltic. IFA Rugen has a water park and is suited to families with younger children or those who just like to wander. For us, I would have stayed at south end, closer to zentrum. Or, have stayed in another town. This hotel, however, was excellent. We had an apartment in the strand with small kitchen eye and full shower. Receptionist was lovely and spoke English graciously. This is not an English speaking part of Germany. Wifi was pretty standard for Germany (faster in the early am and poor at night). All in all a great base to explore the island from. Right next to train line as well for easy transit access.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and the beach is 1 minute away and very clean. Staff were very helpful

10/10 Excellent

roger, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my needs
We came to take part in the Ruegen 70.3 Ironman event and the hotel was exactly what was needed. Enough room to spread out/ prepare/ dry out all the kit and self contained kitchen for an early personalised breakfast, shower to remove the sand and sweat and a nice bed to recover in. The place is spacious and slow and the sound of the wind and waves are comforting.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location and pool, hated apartment layout
Location is great. Right next to beach. Grocery store 5 min walk away. Loved the playground. Pool is fantastic. We had an apartment and the layout was terrible! The stove was directly behind the front door. Absolutely NO counter space. No outlets in the kitchen except on the floor. So we had to put the toaster on the ground. The dining table was in the bedroom with two twin beds. The pull out couch was barely big enough for my 9 and 7 year olds. Although we enjoyed the location and pool, we probably would not return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
We truly enjoyed our stay at the hotel. The rooms were very fresh, the staff very friendly and the breakfast very rich. The only downside were the beds. You could definately tell that they were "worn", with a concave shape.

10/10 Excellent

Melissa, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem.
The hotel is located right beside the beach and just about a 5 min walk from both the bus/train station and the main street. There is also lots of parking on site. The staff here were very friendly and helpful throughout my stay. I stayed in 1 of the apartments but they also have hotel rooms. My apartment was very spacious with it's own balcony. It was very clean and had every appliance one could need. The only thing I was missing was shower gel as this was surprizingly not provided but I was able to get some in the edeka down the road. There are also a variety of restaurants on site, a pool, spa, activities like mini-golf and a gift shop. Overall I was very pleased with my stay here and would like to return again in the future.

8/10 Good

Janet Frey, Blandon, PA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an enjoyable time! The room was comfortable and clean and the food in the restaurant was very good. We definitely would stay there again if we travel to the Isle of Rugen again!

4/10 Poor

Bernadet, Mt Vernon WA

Disliked: Staff & service, room comfort
Disappointing
At check in they seemed suprised to see 4 adults and a child even though I had a confirmation that this was the reservation. There was NO place for 2 of the adults to sleep. They had this fold out foam sofa that was supposed to fit 2 adults- it was ridiculous! We had to take the beds apart and sleep on the box springs so we all had a surface to sleep on. They did not come clean the room while we were there and we ran out of toilet paper and the garbage got really full. There was no soap or shampoo, but the maid came later and seemed suprised we were there and brought us some. She saw we were messing with the beds, showed us the sofa bed (which we had already eliminated as an option) and saw it was broken and said she would send someone to fix it. No one ever came to do so. Check in at 5 and check out at 10am seemed excessive as well- the maids were knocking on the door at 9:30 to clean the room the day we departed. There were a lot of extra fees and taxes- they even charged us to park at their hotel! Overall, very disappointing for the price point and what they claim is offered on Expedia. Bright spots- excellent access to the beach, great pool and lots of things to do in the main hotel area.