8/10 Good
Debra
Travelled with family
17 Aug 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Review of stay
Hi
I had a terrible experience checking in. It was 98 degrees and I parked not far from the main road where the Double Tree sign was and started walking with heavy bags. I couldn’t find the entrance as the “Office Entrance was locked up. I walked all around trying to find the entrance. I called but I couldn’t hear the two people who were talking because of the traffic but I could understand that they were telling me i hadn’t found the entrance but I knew that already. So I kept walking down the left side of the buildings I found no entrance but I found a fitness center and there was a door into the hotel. It was open. Thank God. I was all sweaty and my arms hurt. A woman should be able to travel by herself without this kind of problem. Anyway I found a very sweet maid who couldn’t speak English but finally was able to point the way to the check in desk. Later I realized that the entrance to the Double Tree was on the other side of the building. You really need to add to the sign at the main road so people know where to drive to find the correct parking lot and Entrance. After I got checked in I had a very good room but the ice was not on my floor. I had to call zero to find out the ice was on third and fifth. The check in lady and man were cold and way too soft spoken and I am not hard of hearing.
Debra
Stayed 1 night in Aug 2024