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One&Only Desaru Coast

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for One&Only Desaru Coast

Exterior
Exterior
View from room
Cocktail bar, garden views, open daily
4 restaurants, Mediterranean cuisine

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Pool
    Pool
  • Parking included
    Parking included
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Persiaran Damai, Bandar Penawar, Johor, 81930
  • The ELS Club Desaru Coast - Ocean Course
    18 min walk
  • Desaru Coast Adventure Waterpark
    5 min drive
  • Tidal Wave Beach
    5 min drive
  • Singapore (SIN-Changi)
    112 min drive

Room options

View all photos for Junior Suite, 1 King Bed (Rainforest)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed (Rainforest)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Twin)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, Oceanfront (Twin)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Oceanfront

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Ocean, King)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed (Ocean, King)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite (Ocean)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 210 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite (Rainforest, Pool)

Grand Suite (Rainforest, Pool) | Room amenity

Grand Suite (Rainforest, Pool)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 300 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa (One)

Villa (One) | Room amenity

Villa (One)

Highlights

Deck/patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 1500 sq m
  • Ocean view
  • Sleeps 10
  • 4 King Beds

View all photos for Junior Suite (Rainforest, Twin)

Junior Suite (Rainforest, Twin)

Junior Suite (Rainforest, Twin)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite (Ocean, Twin)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Ocean, Twin)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Ocean Front Junior Suite King

Miscellaneous

Ocean Front Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Villa One

Frette Italian sheets, premium bedding, minibar, in-room safe

Villa One

  • Sleeps 10
  • 4 King Beds

View all photos for Rainforest Junior Suite King

Interior

Rainforest Junior Suite King

  • Sleeps 3
  • 1 King Bed

Ocean Front Junior Suite Twin

  • Sleeps 3
  • 2 Single Beds

Rainforest Junior Suite Twin

  • Sleeps 3
  • 2 Single Beds

Ocean Junior Suite Twins

  • Sleeps 3
  • 2 Single Beds

View all photos for Rainforest Grand Pool Suite

Interior

Rainforest Grand Pool Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Junior Suite King

Property grounds

Ocean Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Grand Suite

Exterior

Ocean Grand Suite

  • Sleeps 3
  • 1 King Bed

Rainforest 2 Bedroom Grand Pool Suite

  • Sleeps 6
  • 3 King Beds

Ocean 2 Bedroom Grand Suite

  • Sleeps 6
  • 3 King Beds

Similar properties

Exterior
The Westin Desaru Coast Resort
Pool
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (289)
The price is AU$372
for 1 night
includes taxes & fees
16 Nov - 17 Nov
The Westin Desaru Coast Resort

About the area

Bandar Penawar

A luxury stay in Bandar Penawar awaits you at One&Only Desaru Coast, a recipient of the prestigious Conde Nast Hot List award in 2021. You'll be 2.8 km (1.7 mi) from Desaru Coast Adventure Waterpark and 14 km (8.7 mi) from Desaru Fruit Farm. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at One&Only Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and reflexology. The restaurant, Ambara, serves Mediterranean cuisine. Duski Monkey is the resort's own cocktail bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a steam room. Free continental breakfast is available daily between 7:30 AM and 10:30 AM. There's also the convenience of free self parking. .With a stay at this 5-property class Bandar Penawar resort, you'll be 8 km (5 mi) from Desaru Beach.
View more Resorts in Bandar PenawarOpens in a new window

What's nearby

  • The ELS Club Desaru Coast - Ocean Course - 18 min walk
  • Desaru Coast Adventure Waterpark - 5 min drive
  • Desaru Beach - 13 min drive
  • Desaru Fruit Farm - 14 min drive
  • Tanjung Balau Beach - 14 min drive

Getting around

  • Senai International Airport (JHB) - 69 min drive

Restaurants

  • ‪Mix Lounge - ‬7 min drive
  • ‪Sessions Restaurant @Hard Rock Hotel Desaru Coast - ‬6 min drive
  • ‪Beach Bar - The Westin Desaru Cost Resort - ‬7 min drive
  • ‪Pirate Dlaksamana Seafood - ‬8 min drive
  • ‪Lotus Seafood - ‬10 min drive

About this property

One&Only Desaru Coast

Luxury resort on the beach, with 2 outdoor swimming pools
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with umbrellas and beach club on site (surcharge). At One&Only Desaru Coast, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Bandar Penawar resort.

  • 44 guestrooms or units
  • 4 dining venues
  • Continental breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
One&Only Desaru Coast offers 44 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and bidets.

This Bandar Penawar resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

One&Only Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
One&Only Desaru Coast is listed in the 2021 Condé Nast Traveller Hot List.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Ambara
  • Duski Monkey
  • Ember Beach Club
  • Essential
  • Hoshi

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in a "Malaysian Resident ID Mandatory" room type must present Malaysian Resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 22 March to 7 May:
  • Beach

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at One&Only Desaru Coast

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 690.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MYR 2181.6
  • New Year's Eve (31 December) Gala Dinner per child: MYR 1096.2 (from 4 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 690.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

One&Only Desaru Coast Resort
One&Only Desaru Coast Bandar Penawar
One&Only Desaru Coast Resort Bandar Penawar

Frequently asked questions

What is the cancellation policy at One&Only Desaru Coast?

One&Only Desaru Coast offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at One&Only Desaru Coast?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at One&Only Desaru Coast on 21 Nov 2024 start from AU$1,052.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at One&Only Desaru Coast?

Yep, One&Only Desaru Coast has a free self car park. Onsite parking is limited.

Are there any beaches close to One&Only Desaru Coast?

The closest beach to One&Only Desaru Coast is Desaru Beach (0.7 km).

Is there a spa on site at One&Only Desaru Coast?

Yep, One&Only Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does One&Only Desaru Coast have a pool?

One&Only Desaru Coast has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at One&Only Desaru Coast?

One&Only Desaru Coast features 2 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with Frette Italian sheets, 24-hour room service and espresso makers.

What makes One&Only Desaru Coast a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at One&Only Desaru Coast.

Is One&Only Desaru Coast family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that One&Only Desaru Coast is a hit with families.

Does One&Only Desaru Coast serve breakfast?

Yep, free continental breakfast is on offer daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at One&Only Desaru Coast?

No, One&Only Desaru Coast does not offer an airport shuttle service.

Is there a bar or restaurant at One&Only Desaru Coast?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at One&Only Desaru Coast?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at One&Only Desaru Coast?

No, pets and service animals are not allowed.

Is there a golf course on site at One&Only Desaru Coast?

There is a golf course next to One&Only Desaru Coast.

One&Only Desaru Coast Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fadil

Stayed 4 nights in Jun 2024

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jun 2024

10/10 Excellent

Adrian

Stayed 3 nights in May 2024

10/10 Excellent

Venkatesh

Stayed 2 nights in May 2024

10/10 Excellent

Adriana, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredibly private and relaxing time at One & Only Desaru Coast. Cannot recommend this resort enough. Will certainly be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. So peaceful and relaxing and food was on point every meal!
Stayed 4 nights in Oct 2023

10/10 Excellent

Jasper

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unique and private with access to beach at a stone’s throw away. While not fully on board option, the dining and experiences are well worth the value.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ibrahim, Dhahran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Beautiful escape
Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Stayed 2 nights in Jul 2023

10/10 Excellent

Simone

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing hotel and service. We were especially pleasantly surprised how child friendly the property was.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property - great people
Amazing property with some fantastic people and overall very good service. The engaged and present management team does a great job helping people grow, where necessary. Both restaurants are good, delivering on service, food and ambience. Personally I would like to see Hoshi deliver “a bit more”, move from good to outstanding, also to match the price tag. Looking forward to seeing the development over time.
Stayed 2 nights in Sep 2022

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Asyraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Zhuoxin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The resort is very kid friendly and our kids had a very enjoyable time. :)
Stayed 3 nights in Jun 2022

10/10 Excellent

Woan Huei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a memorable 3D2N stay with my family in One&Only. The room is well equipped with everything you would need for a perfect staycation; a spacious bathroom, bath bomb for a relaxing soaking, tea in a variety choices and Nespresso coffee machine. Balcony with a long couch is a plus for family chilling session. A short walking to the private beach where you could enjoy the sunrise. The Resort Manager, Mr Rahman is attentive and graceful in accepting feedback. Definitely will come back for another stay.
Stayed 2 nights in Apr 2022

8/10 Good

Jenle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for leisure escape that love to stay at resort to enjoy the hotel facilities
Stayed 2 nights in Feb 2022

8/10 Good

Koh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay and experience.
The resort is nice but the food at the hotel is overpriced for example a plate of chicken rice will cost you about RM115. Overall the experience is nice and the staff were very friendly and helpful. In addition, the sports club facilities ie tennis and other varieties of sports are excellent. But during this monsoon period ie in December, there’s nothing much you can do at the beach. So try to avoid this period if you can.
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overpriced for what it is. The grounds is fine but
Stayed 2 nights in Nov 2021

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
This happens to be the 4th One&Only resort that I’ve stayed at; therefore there are certain expectations are required to be met. This is an excellent 5 Star Resort without any doubt but hasn’t quite succeeded in living up to the One&Only brand, unfortunately. Parking my vehicle was not an issue but lugging my baggage up a flight of stairs from the carpark to the lobby without any help was not very pleasant. I was only brought to my villa for check-in after I waiting in the lobby from 3.15pm to 4.15pm. Even then, I had to make a fuss before one of the staff attended to me. I was flabbergasted that coffee and tea was served without a sugar bowl or a milk jug during breakfast. I had to remind a member of the staff and by the time the milk and sugar arrived, I was about to finish my breakfast. Great attention to detail when it comes to amenities and presentation and I wouldn’t expect any less from The One&Only must say that all the staff are very well mannered, polite and helpful
Stayed 1 night in Nov 2021

8/10 Good

Seiichiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Staffs are well educated. Only one problem is foods are too much expensive. We have to judge the price including the servicing by staff, but I think it is still too expensive.
Stayed 1 night in Jan 2021

6/10 Okay

Wee Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rooms, Amenities were excellent. However staff attentiveness and service were below par. Buggy service and butler service was really disappointing. Wanted to organize a private dinner with family and friends, however the staff was not accommodative at all. Overall good property and amnesties, staff need to be retrained.
Stayed 3 nights in Jan 2021

6/10 Okay

kent

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not worth the priced charged
Their frontliner is trying but for the price that is charged I’m expecting the hotel to be excellent and not mediocre. The most unpleasant about the stay is the double standard of the higher management treatment to guests. Am I just not worthy enough that the gm is not bothered about my complain that he doesn’t wanna meet us as the staff claimed he’s busy but I saw him sending off all the famous second and third generation of the rich of Malaysians that’s visiting??’ Do note your other patrons are equally as important and should be treated EQUALLY! Other problem with the hotels which I wanted to highlight to the management : 1) My room is not ready on the day I checked in until 5.30 pm! 2) The bathtub is literally black and stained like it’s not wash. 3) the fruit provided in my room is rotten! 4) breakfast is slow but the staff keeps coming back to asked us what else they can get for us... all we need is our food! 5) requested to checked out and have our afternoon tea earlier than 1 pm but the buggy did not arrive until it’s 1 still and we are not being informed. 6) booked a massage and we din go but nobody actually call for reminder or to check out 7) took a kettle chip but the staff did not notice upon checking and we have to inform them instead The hotel and environment is so beautiful and serene but such a waste with the operation and management now. The management really need to step up!
Stayed 1 night in Sep 2020

10/10 Excellent

Ken Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Beautiful place with great architecture. Unique suite design. Love the attentive service. Lots to do. There are two swimming pools, long stretch of beach, plenty of greens, bamboo bicycles, tennis, golf etc. Only small comment is that I was hoping the pool had opened earlier as I like taking a morning swim. Also if they had smaller sizes bikes, as it was too big for my petite wife. Otherwise, a great place to relax.
Stayed 1 night in Oct 2020