4/10 Poor
Jeremy
13 June 2024
Liked: Cleanliness
Disliked: Staff & service
Where to start? Ok...we had several choices for hotels in Bilbao but chose Hotel Puerta for 3 nights because their main selling feature was a functional outdoor pool, which my daughters wanted to use, especially since the weather was nice. The pool was in great condition but closed to public 'until end of June'. No reason given. We could not cancel or shorten our stay because it was booked via Expedia, apparently.
Parking is terrible. There's no loading area in front of the lobby and directions send you to the back in a nearby parking area. Parking itself requires a lengthy route back to the front street, a 2 minute drive to a roundabout, doubling back, taking another roundabout well past the hotel, and then making a left down a back street to the parkade, which is 17 Euros/day. Make sure you give them your licence plate (even if a rental) because they will make your return to have the privilege of parking with them. They issue a piece of paper with a scannable code for the length of your stay -it's far more complicated than it needs to be.
Staff were not helpful at all and were mostly rude. It was as if we were an inconvenience and they forgot they work in the service industry. Front desk folks would pass responsibilities to others rather than taking care.
I asked for a space to work since the rooms are small and they said I could only rent a space for 50 Euros.
Expect to pay for absolutely everything and expect terrible service, especially if you speak English.
Jeremy
Stayed 3 nights in Jun 2024