Ratings based on 719 Verified Reviews
Real reviews from guests who’ve stayed
4.0 Room cleanliness
4.3 Service & staff
3.3 Room comfort
3.4 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 8 Oct. 2024 on Hotels
Comment from Hotel Management
8 Oct. 2024 by Jan, Hotel Management
Estimada Lizabeth,Muchas gracias por su valoración de 8 sobre 10. Nos complace saber que su estancia fue satisfactoria. Siempre estamos trabajando para mejorar y nos encantaría recibirle nuevamente en el futuro.Atentamente, Jan Equipo Hotel Monegal
by A verified traveller
Posted 7 Oct. 2024 on Expedia
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Comment from Hotel Management
8 Oct. 2024 by Jan, Hotel Management
Dear Mei LianThank you very much for your rating of 4 out of 5. We are glad to know that you had a satisfactory stay. We look forward to welcoming you again on your next visit to Barcelona.Kind regards,JanHotel Monegal Team
by A verified traveller
Posted 2 Oct. 2024 on Expedia
The property is very old and poorly maintained. My room had broken floor tiles and the balcony door did not open . Ac is a portable unit and made a lot of noice and barely cooled the room. The elevator is super small and slow be ready to make multiple trips and half an hour if traveling with more than one big peace of luggage and/or more than 2 persons
Comment from Hotel Management
3 Oct. 2024 by Jan, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay, such as the broken tiles, the balcony door, and the air conditioning unit. We also understand the frustration regarding the small and slow elevator. We appreciate your input, as it helps us identify areas that need improvement. Your experience is important to us, and we will work to address these issues.We hope you might consider giving us another chance in the future.Best regards, Jan Hotel Monegal Team
by A verified traveller
Posted 1 Oct. 2024 on Expedia
Comment from Hotel Management
2 Oct. 2024 by Jan, Hotel Management
Estimado Adrián,Muchas gracias por su valoración de 4 sobre 5. Nos alegra saber que tuvo una buena experiencia en nuestro hotel y esperamos poder recibirlo nuevamente en el futuro.Atentamente, Jan Equipo Hotel Monegal
by A verified traveller
Posted 29 Sep. 2024 on Expedia
Comment from Hotel Management
30 Sep. 2024 by Jan, Hotel Management
Estimado Simon,Muchas gracias por su calificación perfecta de 5 sobre 5. Nos alegra saber que disfrutó de su estancia con nosotros y esperamos tener el placer de recibirlo nuevamente pronto.Atentamente, Jan Equipo Hotel Monegal
by A verified traveller
Posted 29 Sep. 2024 on Expedia
Room was expensive and on top of that shared bathroom, had to paid for upgrade when checked in, Room was so small, and one of the rules is that you had to leave your room key on the lobby(so weird). tv did not work only. paid advertised sex channel. door of the bathroom did not closed properly it opens slowly back after you closed it. terrible noise early in the morning due to construction or I don`t really know. that only good thing is that was very well located.
Comment from Hotel Management
30 Sep. 2024 by Jan, Hotel Management
Dear Verushka,We apologise for the inconvenience you experienced during your stay. We understand that certain aspects, such as the room size, shared bathroom, did not meet your expectations. Regarding the key policy, it is in place for security reasons and to ensure the best service. We also regret the issues with the bathroom door and TV. We will take your feedback into account to improve our services.We're glad to hear that you found our location convenient and hope you will consider giving us another chance in the future.Sincerely, Jan Hotel Monegal Team
by A verified traveller
Posted 25 Sep. 2024 on Expedia
El área muy buena, por dos noches con impuestos $470 dls, muy caro y el hotel no los vale.
Comment from Hotel Management
26 Sep. 2024 by Jan, Hotel Management
Estimada Ana,Gracias por compartir tu opinión. Nos alegra que la ubicación te haya parecido buena, aunque lamentamos que consideres que el precio no estuvo a la altura de tus expectativas. El costo incluye impuestos locales y está influenciado por la ubicación céntrica del hotel en una zona turística clave de Barcelona. Apreciamos tu feedback y lo tomaremos en cuenta para seguir mejorando nuestros servicios.Atentamente, Jan Equipo Hotel Monegal
by A verified traveller
Posted 24 Sep. 2024 on Hotels
Comment from Hotel Management
26 Sep. 2024 by Jan, Hotel Management
Estimada Kristii,Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Agradecemos su puntuación y tomamos en cuenta sus comentarios para seguir mejorando nuestros servicios. Esperamos tener la oportunidad de ofrecerle una mejor estancia en el futuro.Atentamente, Jan Equipo Hotel Monegal
by A verified traveller
Posted 23 Sep. 2024 on Expedia
very noisy as there is some constructions going on. I do not recommend to stay at this property.
Comment from Hotel Management
25 Sep. 2024 by nuria, front desk, Hotel Management
Thank you for your feedback regarding your stay at Hotel Monegal. We sincerely apologize for the noise disturbance caused by nearby construction. We understand how this affected your experience, and we regret that it left a negative impression.We appreciate your honesty and will work to address the situation in any way we can. We hope you might reconsider and give us another chance in the future.
by A verified traveller
Posted 23 Sep. 2024 on Hotels
Comment from Hotel Management
26 Sep. 2024 by Jan, Hotel Management
Dear Jan,Thank you so much for your perfect score! We’re thrilled to hear that you had a wonderful experience with us. Your feedback motivates us to continue providing the best service possible. We look forward to your next visit!Sincerely, Jan Hotel Monegal Team