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Sir Victor Hotel, part of Sircle Collection

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Sir Victor Hotel, part of Sircle Collection

Terrace/patio
City view from property
Couples treatment room(s), Turkish bath/hammam, body treatments, facials
Reception
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Room service
  • Breakfast available
The current price is AU$537
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
Rossello 265, Barcelona, 08008
  • Casa Milà
    ‪2 min walk‬
  • Passeig de Gràcia
    ‪7 min walk‬
  • Sagrada Familia
    ‪18 min walk‬
  • Barcelona (BCN-Barcelona Intl.)
    ‪27 min drive‬

Room options

View all photos for Room (Sir Supreme)

Designer toiletries, hair dryer, bathrobes, slippers

Room (Sir Supreme)

Highlights

Soundproofed
Air conditioning
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Sir City Suite)

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Suite (Sir City Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Egyptian cotton bed sheets
Premium bedding
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (Sir Suite)

Suite (Sir Suite)

Suite (Sir Suite)

Highlights

Soundproofed
Air conditioning
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Egyptian cotton bed sheets
Premium bedding
Separate bedroom
  • 55 sq m
  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Family Room (Sir Family)

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Family Room (Sir Family)

Highlights

Soundproofed
Air conditioning
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Memory foam bed
Blackout curtains
Egyptian cotton bed sheets
  • 85 sq m
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for SIR PETIT - No Natural Daylight

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

SIR PETIT - No Natural Daylight

Highlights

Soundproofed
Air conditioning
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Memory foam bed
Blackout curtains
Egyptian cotton bed sheets
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Room (Sir Grand)

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Grand Room (Sir Grand)

Highlights

Soundproofed
Air conditioning
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Egyptian cotton bed sheets
Premium bedding
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room (Sir Deluxe)

Deluxe Room (Sir Deluxe)

Deluxe Room (Sir Deluxe)

Highlights

Soundproofed
Air conditioning
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Sir Boutique)

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Room (Sir Boutique)

Highlights

Soundproofed
Air conditioning
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Barcelona

A luxury stay in the heart of Barcelona awaits you at Sir Victor Hotel, part of Sircle Collection. Within steps you'll find Casa Milà and Rambla de Catalunya within a short 5-minute stroll. Highlights at this boutique hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages, facials and mani/pedis. The restaurant, Mr Porter, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym, Turkish bath/hammam, steam room and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7:30 AM and 11:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 5-property class Eixample hotel include Passeig de Gràcia and Casa Batllo.

What's nearby

  • Casa Milà - 2 min walk - 0.2 km
  • Passeig de Gràcia - 7 min walk - 0.6 km
  • Casa Batllo - 8 min walk - 0.7 km
  • Plaça de Catalunya - 16 min walk - 1.4 km
  • Sagrada Familia - 18 min walk - 1.5 km

Getting around

  • Diagonal Station - 1 min walk
  • Barcelona Paseo de Gracia Station - 13 min walk
  • Barcelona El Prat Airport (BCN) - 27 min drive

Restaurants

  • ‪Restaurante Cafè de la Pedrera - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Harry’s - ‬2 min walk
  • ‪Vivo Tapas - ‬2 min walk
  • ‪The Rooftop - ‬1 min walk

About this property

Sir Victor Hotel, part of Sircle Collection

Luxury hotel with 2 restaurants and full-service spa
Sir Victor Hotel, part of Sircle Collection offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the pool bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference space. A steam room, a rooftop terrace, and a library are also featured at the luxury Sir Victor Hotel, part of Sircle Collection. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Sir Victor Hotel, part of Sircle Collection was completed in June 2019.

This 5-star Barcelona hotel is smoke free.

  • 1 building
  • 91 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 2004
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Sir Victor Hotel, part of Sircle Collection offers 91 accommodations with MP3 docking stations and minibars. Memory foam beds feature Egyptian cotton sheets and premium bedding. Plasma televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

This Barcelona hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam. The spa is open daily.

Languages

Arabic, Catalan, English, French, German, Italian, Portuguese, Russian, Spanish, Ukranian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 39 per day; includes in/out privileges)
  • Valet parking on site (EUR 39 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 33 for adults and EUR 16.50 for children
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Mr Porter
  • The Rooftop

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Pilates classes
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2,153 square feet of conference space
  • 5 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Spanish license plates must register their vehicle with the city in advance.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 July to 31 August:
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 12.10 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 33 for adults and from EUR 16.5 for children
  • Airport shuttle fee: EUR 95 per vehicle (one-way)
  • Self-parking fee: EUR 39 per day (in/out privileges)
  • Valet parking fee: EUR 39 per day
  • Rollaway bed fee: EUR 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Omm Barcelona
Omm Hotel
Omm Hotel Barcelona
Hotel Omm Barcelona, Catalonia
Hotel Omm Barcelona
Sir Victor Hotel Barcelona
Sir Victor Hotel Barcelona
Sir Victor Barcelona
Hotel Sir Victor Barcelona
Barcelona Sir Victor Hotel
Hotel Sir Victor
Omm
Sir Victor Hotel Hotel Barcelona
Sir Victor Hotel Hotel
Sir Victor Hotel Barcelona
Sir Victor
Omm
Sir Victor Hotel Barcelona

Frequently asked questions

What is the cancellation policy at Sir Victor Hotel, part of Sircle Collection?

Sir Victor Hotel, part of Sircle Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sir Victor Hotel, part of Sircle Collection?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Sir Victor Hotel, part of Sircle Collection on 27 Apr 2025 start from AU$494.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sir Victor Hotel, part of Sircle Collection?

Yep, Sir Victor Hotel, part of Sircle Collection has a self car park with in/out privileges for EUR 39 per day.

Are there any beaches close to Sir Victor Hotel, part of Sircle Collection?

The closest beach to Sir Victor Hotel, part of Sircle Collection is Barceloneta Beach (3.3 km).

Is there a spa on site at Sir Victor Hotel, part of Sircle Collection?

Yep, there is an onsite spa at Sir Victor Hotel, part of Sircle Collection. You'll enjoy heaps of services like facials and body treatments.

Does Sir Victor Hotel, part of Sircle Collection have a pool?

Sir Victor Hotel, part of Sircle Collection has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Sir Victor Hotel, part of Sircle Collection?

Sir Victor Hotel, part of Sircle Collection features a full-service spa, a health club and an outdoor pool. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Sir Victor Hotel, part of Sircle Collection a romantic place to stay?

Couples spa treatments and a bar, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Sir Victor Hotel, part of Sircle Collection.

Does Sir Victor Hotel, part of Sircle Collection serve breakfast?

Yeah, buffet breakfast is on offer daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Sir Victor Hotel, part of Sircle Collection?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sir Victor Hotel, part of Sircle Collection?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from July 25 until August 31.

What time are check-in & check-out at Sir Victor Hotel, part of Sircle Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sir Victor Hotel, part of Sircle Collection?

No, pets are not allowed.

Sir Victor Hotel, part of Sircle Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 411 out of 677 reviews
Rating 8 - Good. 203 out of 677 reviews
Rating 6 - Okay. 44 out of 677 reviews
Rating 4 - Poor. 10 out of 677 reviews
Rating 2 - Terrible. 9 out of 677 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Christine

Disliked: Cleanliness, staff & service
The hotel was dirty, the spa was the worse, with dirty cups in the sauna, no towel in the changing room, bad smell. My room was cold and I could not increase the temperature, there was no extra blanket. The service was very average.
Stayed 1 night in Dec 2024

10/10 Excellent

Sami

Stayed 1 night in Nov 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idea location in upscale area of Barcelona with premier shopping and dining. Excellent gym and spa, lovely rooftop bar and pool, and good steak restaurant. Rooms very good but could use larger night tables.
Stayed 3 nights in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

Great location with a hip vibe

As a hotel designers for over 40 years before retirement I scrutinize my hotel selection more than most. This hotel had a very hip vibe not lost on my 70 year old body. The facility is amazing. My issues were all easily fixed by management. We waited over 20 minutes after placing a drink order for it to arrive at our rooftop table. I was then presented with someone else's check for payment. We ate at the bar one night and the bartender came out from behind the bar to take our order. I thought that was a nice touch but the bartender had a case of bad breath. And finally even though at check in I confirmed we had prepaid for breakfast our last day there was a lot of confusion about what we could and could not have for breakfast.
Stayed 2 nights in Sep 2024

8/10 Good

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central area, hotel with top roof terrace, pleasant views. Comfortable stay
Stayed 5 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Jose

Stayed 6 nights in Aug 2024

10/10 Excellent

gloriana, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2024

8/10 Good

Greg, Oakville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly and accommodating staff. Wonderful location. We had the family suite which is two adjoining rooms. Lots of space. The room for the kids with two twin beds was very dimly lit and no natural light. The windows look out to a shaft between the buildings. The main room looked out onto a rooftop construction site between the buildings. Most rooms have balconies but not this family suite. Food was very good at the restaurant. Could hear and feel the base pumping from a nearby club until 2-4am.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matt

Travelled with family

A must stay in Barcelona

My new favourite hotel in beautiful Barcelona.In best spot for shopping,restaurants and safety We have already rebooked
Stayed 3 nights in Jul 2024

10/10 Excellent

Matias

Stayed 2 nights in Jul 2024

10/10 Excellent

Seokwon

Stayed 2 nights in Jun 2024

10/10 Excellent

David

Stayed 5 nights in Jun 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Shanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Pamela

Liked: Amenities
I really enjoyed my stay. The hotel staff were friendly, welcoming and helpful. I plan to go back next time I visit Barcelona.
Stayed 2 nights in May 2024

2/10 Terrible

suveen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip review

Overall we enjoyed staying here but there are a few things to note that I wish I had known before booking, especially if travelling with a family. Pros - really comfy beds, and excellent food at Mr. Porter (including the breakfast). Cons - the adjoining room that our kids stayed in had no windows. They were blocked out, so the room was a little oppressive. The indoor pool is adult only. This was a huge bummer as since we were travelling in December when outdoor pools aren't in use, we specifically chose a hotel with an indoor pool only to get there and be told the kids were not allowed in. They also never mentioned this at reception when we asked what time the pool was open until, so our kids were very disappointed. Also, no real special effort for kids (kids robes, teddy bears or toiletries) as I would expect from a 5 star hotel. Worth noting also, that the view from our room was of a rough looking courtyard. No real feel that you are in Barcelona, although at least our room had windows! Overall, a good experience but not what I would expect from a 5 star hotel. Wasn't horrible but would try somewhere else next time.
Stayed 4 nights in Dec 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal customer service, very clean and the food was amazing at Mr. Porter’s. The only feedback is that doors to the bathroom and closet didn’t close. The shower door not closing made it difficult to take showers without water leaking. But, that is a building management and design issue and HIGHLY recommend this hotel. This is my third trip to Barcelona and was better than the Majestic down the street especially considering price. Thank you.
Stayed 6 nights in Dec 2023

8/10 Good

Jae Yong, Tenafly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 5 nights in Nov 2023

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

lisa

Travelled with family
Liked: Cleanliness
Great location and neighborhood. Rooms had issues - fire detector was malfunctioning and had to be fixed, bathroom door could not close as it was off the tracks, basin was not draining properly, furniture was not functional as no bedside tables with plugs etc. Complaints were made to the front desk but there was no acknowledgement of discomfort experienced.
Stayed 2 nights in Oct 2023

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Sep 2023

6/10 Okay

May

Stayed 1 night in Aug 2023

4/10 Poor

Jonathan

Travelled with family and small children
Staying for one night to catch an early plane, the front desk called at 3am to “check that the room was occupied”, waking up my entire family. I have no idea what possessed the staff to think dining at 3am made any sense. The next day they apologized saying that their reservation system was broken. Sir Victor - next time your reservation system is broken do not check it by calling guests rooms at 3am. The rest of the hotel experience was ok but the 3am phone call was unforgivable - and to just say “sorry” is almost more frustrating.
Stayed 1 night in Sep 2023