4/10 Poor
Ahmad
Travelled with partner
5 Aug 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
My wife and I stayed at Mirror Barcelona for 2 nights in mid-July. This is a small hotel with mirrors everywhere!
Our room was spacious, well-equipped and very clean. The main reason I give it a 2/5 rating is that for both nights we were there, the water to our room and to the whole hotel building was shut down in the evening for a couple of hours!
The first night, we came back to our room after a long day of sightseeing, and realized we don’t have any running water to take shower, use the toilet, or even brushing our teeth! I went down to the lobby and the receptionist (the only person working at the hotel beside the barman) was unaware of the problem, he had to call the hotel manager and be instructed how to fix the issue, as there was no service person on duty. Meanwhile, I had to go to a nearby restaurant to use their toilet!
I thought this was just a one night issue, but the same happened in the second night with again no running water in the whole building! It took about two hours for a service person to drive to the hotel and fix the issue.
It is simply not acceptable for 4.5 stars hotel not to have running water in the whole building for two nights in a row!
Ahmad
Stayed 2 nights in Jul 2024