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Nido del Condor Hotel & Spa

4.5 star property
Luxury hotel connected to a shopping centre in Pinar del Lago with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nido del Condor Hotel & Spa

Lake
Junior Suite, Lake View
Indoor pool, outdoor pool
Property amenity
Panoramic Suite

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Room service
    Room service
The price is AU$223
includes taxes & fees
24 Nov - 25 Nov

Explore the area

Map
Av. Bustillo Km. 6.9, San Carlos de Bariloche, Rio Negro, 8400
  • Nahuel Huapi Lake
    8 min walk
  • Cerro Viejo Eco Park
    15 min walk
  • Cerro Otto Cable Car
    15 min walk
  • Bariloche (BRC-Teniente Luis Candelaria Intl.)
    37 min drive

Room options

View all photos for Junior Suite, Lake View

Junior Suite, Lake View

Junior Suite, Lake View

Highlights

Balcony or patio
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Cabin, Kitchen, Lake View

Cabin, Kitchen, Lake View | Living room

Cabin, Kitchen, Lake View

Highlights

Separate dining area
Separate sitting area
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
  • 90 sq m
  • Lake view
  • Sleeps 3
  • 2 King Beds and 1 Single Sofa Bed OR 4 Single Beds and 1 Single Sofa Bed

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Cabin, Kitchenette, Lake View (Lodge)

Premium bedding, down duvets, minibar, in-room safe

Cabin, Kitchenette, Lake View (Lodge)

Highlights

Separate sitting area
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Kitchen, Lake View

Family Suite, Kitchen, Lake View

Family Suite, Kitchen, Lake View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Heating
  • 65 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Suite, Kitchen

Family Suite, Kitchen

Family Suite, Kitchen

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Heating
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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Bosque del Nahuel Boutique Hotel & Spa
Pool
Hot tub
Breakfast included
Spa
4.6 out of 5, Wonderful, (90)
The price is AU$347
for 1 night
6 Dec - 7 Dec
Bosque del Nahuel Boutique Hotel & Spa

About the area

San Carlos de Bariloche

You'll be connected to a shopping centre at Nido del Condor Hotel & Spa, and within just a 15-minute stroll of Nahuel Huapi Lake and Cerro Viejo Eco Park. Highlights at this luxury hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include sports massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Ceylan, serves Argentinean cuisine. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, free kids' club, Turkish bath/hammam and Hot tub. 1184 square feet (110 square metres) of event facilities include 35 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a sauna and laundry facilities. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also free self parking, along with the convenience of free train pick-up service. .Within a 30-minute drive of this 4.5-property class Pinar del Lago hotel, attractions include Catedral Alta Patagonia and Civic Center Bariloche.

What's nearby

  • Cerro Viejo Eco Park - 15 min walk - 1.3 km
  • Cerro Otto Cable Car - 15 min walk - 1.3 km
  • Civic Center Bariloche - 6 min drive - 5.5 km
  • Cerro Otto - 18 min drive - 10.6 km
  • Catedral Alta Patagonia - 24 min drive - 12.7 km

Getting around

  • Bariloche Station - 22 min drive
  • Bariloche (BRC-Teniente Luis Candelaria Intl.) - 37 min drive

Restaurants

  • ‪Teleferico Cerro Otto - ‬13 min walk
  • ‪Cerveza Artesanal la Cruz - ‬16 min walk
  • ‪Confiteria Giratoria 360 - ‬18 min drive
  • ‪La Cerveceria kunstmann - ‬2 min drive
  • ‪Café Delirante Pioneros - ‬15 min walk

About this property

Nido del Condor Hotel & Spa

Luxury hotel connected to a shopping centre in Pinar del Lago with a full-service spa
Nido del Condor Hotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A hot tub, a sauna, and a terrace are also featured at the luxury Nido del Condor Hotel & Spa. Free self parking is available.

This 4.5-star San Carlos de Bariloche hotel is smoke free.

  • 28 guestrooms or units
  • 3 levels
  • 2 buildings
  • 1184 sq ft of conference space
  • 110 sq. m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Nido del Condor Hotel & Spa offers 28 air-conditioned accommodations, which are accessible via exterior corridors, and features indoor private hot tubs and fireplaces. Each accommodation is individually decorated. Beds feature down duvets and premium bedding. 42-inch plasma televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, bidets and hairdryers.

This San Carlos de Bariloche hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include portable fans and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms and outdoor treatment areas. Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free train station pick-up shuttle
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Private picnics

Restaurants on site

  • Ceylan

Family friendly

  • Arcade/game room
  • Art supplies
  • Baby bath
  • Babysitting (surcharge)
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Musical instrument
  • Outdoor pool
  • Playground
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,184 square feet of conference space
  • 35 meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Built in 1999
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Heating
  • Individual decor
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during April, May and June:
  • One of the dining venues
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • Pets: ARS 80000 per pet, per stay, plus a one-time cleaning fee of ARS 80000
  • Only dogs are allowed
  • Maximum 1 (weight limit: 13 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: ARS 80000 per pet, per stay plus a one-off ARS 80000 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 10:00 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nido del Condor
Nido del Condor Bariloche
Nido del Condor Resort
Nido del Condor Resort Bariloche
Hotel Nido Del Condor
Nido Del Condor Hotel
Nido Condor Hotel Bariloche
Nido Condor Hotel
Nido Condor
Nido Condor Hotel
Nido Condor San Carlos de Bariloche
Nido Condor
San Carlos de Bariloche Nido del Condor Hotel & Spa Hotel
Hotel Nido del Condor Hotel & Spa
Nido del Condor Hotel & Spa San Carlos de Bariloche
Nido del Condor Hotel Spa
Nido del Condor Resort Spa
Nido Condor Hotel San Carlos de Bariloche
Hotel Nido del Condor Hotel & Spa San Carlos de Bariloche
Nido del Condor Hotel Spa
Nido Condor & Carlos Bariloche
Nido del Condor Hotel & Spa Hotel
Nido del Condor Hotel & Spa San Carlos de Bariloche
Nido del Condor Hotel & Spa Hotel San Carlos de Bariloche

Frequently asked questions

What is the cancellation policy at Nido del Condor Hotel & Spa?

Nido del Condor Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nido del Condor Hotel & Spa?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Nido del Condor Hotel & Spa on 24 Nov 2024 start from AU$223.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nido del Condor Hotel & Spa?

Yep, Nido del Condor Hotel & Spa has a free self car park.

Are there any beaches close to Nido del Condor Hotel & Spa?

The closest beach to Nido del Condor Hotel & Spa is Playa Centro (5.1 km).

Is there a spa on site at Nido del Condor Hotel & Spa?

Yep, there is an onsite spa at Nido del Condor Hotel & Spa. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Nido del Condor Hotel & Spa have a pool?

Nido del Condor Hotel & Spa has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 10:00 AM to 9:30 PM.

What luxury perks are available at Nido del Condor Hotel & Spa?

Nido del Condor Hotel & Spa features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Nido del Condor Hotel & Spa a romantic place to stay?

1 hot tub and a champagne service, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Nido del Condor Hotel & Spa.

Is Nido del Condor Hotel & Spa family-friendly?

You bet! With amenities such as a free children's club and children's meals, as well as changing tables and baby baths in the guestrooms, it's no surprise that Nido del Condor Hotel & Spa is a hit with families.

Are there hot tubs in the rooms at Nido del Condor Hotel & Spa?

Yep, all rooms come with private hot tubs.

Does Nido del Condor Hotel & Spa serve breakfast?

Sure does, free buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Nido del Condor Hotel & Spa?

No, Nido del Condor Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Nido del Condor Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves Argentinean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Nido del Condor Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Nido del Condor Hotel & Spa?

Dogs are welcome at Nido del Condor Hotel & Spa, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 6 kg per pet.

Nido del Condor Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 206 out of 353 reviews" "
Rating 8 - Good. 101 out of 353 reviews" "
Rating 6 - Okay. 34 out of 353 reviews" "
Rating 4 - Poor. 7 out of 353 reviews" "
Rating 2 - Terrible. 5 out of 353 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Ximena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist and staff in general are very friendly, the breakfast was very good! Rooms are nice with a great view to the lake. Location is good, 10 min car drive to down town but right outside the city to make it more quite and with greater views to cerro catedral
Stayed 3 nights in May 2024

6/10 Okay

Ana Lucia

Travelled with partner
Liked: Cleanliness, staff & service
I found my experience to be average, rating it a 7 out of 10. While the location was convenient and the overall stay was acceptable, there were several aspects that fell short of expectations. Facilities Update Needed:The hotel facilities are showing signs of age and could benefit from a renovation or update. could use modernization. Staff Solutions: overall they were nice. However Their responses felt indifferent.I told the internet was working and they did nothing. It was on and off all time Breakfast Needs Improvement: The variety and quality of the food could be improvides. Overall, while my stay was okay, these areas for improvement leave me feeling hesitant to return. I hope the hotel considers these suggestions to enhance the overall guest experience.
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. They addressed every question with knowledge and excellent service. Augustina and German were particularly helpful with suggestions for outings and electronic connections in our room. I would definitely return for another visit.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel with great views to the lake
Stayed 3 nights in Mar 2024

2/10 Terrible

bassam

Stayed 3 nights in Jan 2024

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Ok. Room had limited lake view. A bit of nickel and diming. One night free fireplace use regardless of the number of nights stayed. Ran us down to our car for the 3 cent plastic key.
Stayed 3 nights in Nov 2023

10/10 Excellent

ARMANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, it made my stay at Bariloche wondering
Stayed 3 nights in Oct 2023

10/10 Excellent

Ninfa

Stayed 4 nights in Oct 2023

10/10 Excellent

Yuman, La Canada Flintridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a beautiful part of the lake. Only 15 minutes by car or taxi to skiing. Restaurant served wonderful food. People were so nice. Hotel on a hill. So if you want the rooms with the best view, you will need to walk uphill. Staff very helpful to carry your luggage.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bernal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jun 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! We took advantage of the spa and the restaurant, eating lunch and dinner on site once and spending time in the hot (warm) tub and getting massages. It was all really fantastic. Literally the only negative I can say is that spa facilities seem a bit worn down and like they need to be updated, particularly the hot tub that was not really hot.
Stayed 3 nights in Apr 2023

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Slow check in,very slow front desk stuff

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in two different areas of the property. One had elevator access which greatly assisted us, the other didn't. This makes it very difficult for older, or disabled individuals

8/10 Good

Delis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very good but issue with luggage. The hotel is cabana style and transporting luggage to cabana, one luggage’s wheels were damaged.
Stayed 1 night in Nov 2022

8/10 Good

Emilayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the best part is the view! It’s stunning! The staff is friendly and helpful, the room is pretty comfortable too, but the pool could be bigger, it’s a bit crowded, I wish the breakfast area was bigger and with more options of healthy food, and I wish they would offer late check in.

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and cozy, the place where the hotel is located is very nice, the hotel food is acceptable, the service in general is good, only that the room they gave us was very far from the reception and when we arrived they did not take us bags to the room and had to carry it up a steep incline.
Stayed 4 nights in May 2022

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in general,
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay
The hotel was excellent, the front desk service communicate with you via WhatsApp if you want and you can ask and order everything from there, from table reservations at restaurants to tour bookings and changes in your requests at the hotel. Specially Mario was super helpful and willing to solve immediately every matter that we put in his hands. Breakfast was good, it had a correct selection of salty and sweet stuff. I would have liked that the personnel would be more strict with people that weren’t wearing masks. Also several cups were cracked, it’s a bit of nitpicking but a 4atras hotel cannot miss these details. The room was amazing, very spacious and clean, the view to the lake was super good and the room service excellent, they were offering chromecast devices in case you wanted to stream smth to the tv. One down side was the fridge was empty, I would guess they would refill it with whatever you ask but would have been nice to have it filled already. Also, the fridge was making a terrible noise when starting so in the middle of the night it was a bit annoying.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

John, Naples, Fl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because Orbitz never cancelled my reservation I had to pay for rooms I didn’t use. Orbitz told me and emailed me they cancelled the reservation but didn’t do it.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

We cancelled our trip. You were to have cancelled our reservations but according to the hotel you never did
Stayed 1 night in Feb 2020