2/10 Terrible
Alan
11 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here for exactly 3 hours now and could not wait to start writing my review. I stayed at this hotel 13 years ago when it was called Hotel Caribe Princess. I can say it has not changed one bit. The rooms are so outdated. The smell of age is in the air once you enter the room. From the 1980s furniture to a 19"" dumb tv. Bed as hard as a rock. They don't have a clue what customer service is. I ask for an additional towel 10 minutes after I entered the room and I just went and reminded the girl at the front desk for the third time that I was still waiting. She seems oblivious to what is going on. I'm using my translator with her so I know she understands. She just tells me it will be delivered to my room. Never was. Maybe she just doesn't care. As you can see in my photos it's 6 PM on Monday evening and the bar and restaurant is closed. In the other photo, you see the extent of the service that they provide for drinks in the lobby. I can fit more drinks in my refrigerator at home. no variety whatsoever. I read in someone else's review when you're inside your room. You can hear everything that goes on in the next room and down the hallway. Very true. They won't leave you two keys to the room so you can leave the air-conditioning on when you're away so when you come back, it's stifling hot in your room, so you have to wait 30 minutes for it to cool down. I guess they don't want to use any electric when you're not in the room.
Alan
Stayed 1 night in Sep 2024