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Pacific Palace Hotel

3.5 star property
Hotel with 2 restaurants, near Harbour Bay Ferry Terminal

Photo gallery for Pacific Palace Hotel

Lobby
Lobby
Poolside bar
Twin Room
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Hot tub
  • Bar
  • Gym
  • Room service
  • Laundry
The current price is AU$52
includes taxes & fees
20 Mar - 21 Mar

Explore the area

Map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
  • Harbour Bay Ferry Terminal
    ‪14 min walk‬
  • Nagoya Hill Mall
    ‪18 min walk‬
  • Grand Batam Mall
    ‪3 min drive‬
  • Batam Batu Besar (BTH-Hang Nadim)
    ‪26 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
TV
Hairdryer
Private bathroom
Bidet
Coffee/tea maker
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Cabin Twin Room

Hair dryer, slippers, towels

Cabin Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

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About the area

Batam

At Pacific Palace Hotel you'll be within a 20-minute stroll of Harbour Bay Ferry Terminal and Nagoya Hill Mall. Highlights at this hotel include 2 restaurants, 2 hot tubs and a full-service spa. .A day of pampering at Adorabella Massage can include massages and aromatherapy along with access to the hot tub. The restaurant, Athena Restaurant, is open for breakfast, lunch and dinner. Neptune Lounge is the hotel's own lobby lounge. Enjoy the nightclub, gym, sauna and kids' swimming pool. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3.5-property class Batam hotel, you'll be 8.2 km (5.1 mi) from Batam Centre Ferry Terminal.

What's nearby

  • Harbour Bay Ferry Terminal - 14 min walk - 1.2 km
  • Nagoya Hill Mall - 18 min walk - 1.6 km
  • Grand Batam Mall - 3 min drive - 2.5 km
  • BCS Mall - 4 min drive - 3.3 km
  • Batam Centre Ferry Terminal - 8 min drive - 8.2 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive

Restaurants

  • ‪Top 21 Resto & Lounge - ‬9 min walk
  • ‪Morning Bakery Harbour Bay - ‬8 min walk
  • ‪Golden Palace - ‬1 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Martabak Har - ‬9 min walk

About this property

Pacific Palace Hotel

Hotel with 2 restaurants, near Harbour Bay Ferry Terminal
Pacific Palace Hotel offers its guests a full-service spa, 2 hot tubs, a health club, and a sauna. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. A children's pool, a nightclub, and spa services are also featured at the business-friendly Pacific Palace Hotel. A round-trip airport shuttle and a ferry terminal shuttle are available for a fee. Self parking is free.

This 3.5-star Batam hotel is smoke free.

  • 180 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Nightclub
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Pacific Palace Hotel offers 180 air-conditioned accommodations with minibars and a safe. This Batam hotel provides complimentary wireless Internet access.

Bathrooms include slippers and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Athena Restaurant
  • Golden Palace
  • Neptune Lounge

Things to do

  • 2 hot tubs
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

What is the cancellation policy at Pacific Palace Hotel?

Pacific Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pacific Palace Hotel?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Pacific Palace Hotel on 24 Mar 2025 start from AU$52.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pacific Palace Hotel?

Yep, Pacific Palace Hotel has a free self car park.

Are there any beaches close to Pacific Palace Hotel?

The closest beach to Pacific Palace Hotel is Nongsa Beach (11.1 km).

Is there a spa on site at Pacific Palace Hotel?

Yep, Adorabella Massage is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Pacific Palace Hotel have a pool?

Pacific Palace Hotel has a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Pacific Palace Hotel?

Pacific Palace Hotel features 2 hot tubs, a nightclub and a health club.

Is there a free airport shuttle available at Pacific Palace Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Pacific Palace Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pacific Palace Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pacific Palace Hotel?

No, pets are not allowed.

Pacific Palace Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 76 reviews
Rating 8 - Good. 27 out of 76 reviews
Rating 6 - Okay. 21 out of 76 reviews
Rating 4 - Poor. 3 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MOHD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb and excellent...sure will book again next time
Stayed 3 nights in Oct 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s like going home….
I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Stayed 2 nights in May 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as usual!
I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Stayed 2 nights in Apr 2024

8/10 Good

KENTARO

Liked: Cleanliness, staff & service, room comfort
ROOM is big enough.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jasteen Qays Bin Md

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 713
The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Stayed 1 night in Sep 2023

6/10 Okay

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 713
This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Andy

Stayed 1 night in Sep 2023

8/10 Good

KENTARO

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacific Hotel Batam
Stayed 2 nights in Jul 2023

10/10 Excellent

SUDHAKAR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

6/10 Okay

JEFF

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
Stayed 3 nights in May 2023

10/10 Excellent

Andy

Stayed 2 nights in Apr 2023

6/10 Okay

Seah

Stayed 2 nights in Feb 2023

6/10 Okay

wishXsr

Disliked: Cleanliness
Quite run down hotel. Cleanliness need to improve, towel are not clean

8/10 Good

Zaw

Stayed 2 nights in Sep 2022

8/10 Good

SOON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design.
Stayed 1 night in Sep 2022

8/10 Good

Candy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, peaceful enviroment staff are friendly
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Stayed 2 nights in Oct 2019

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
Stayed 1 night in Sep 2019