Batam Water Park Hotels & Resorts

Very new Hotel. I booked the executive studio, so the room was big and plenty comfortable. It's connected to the Grand Batam mall just next door and I don't need to walk outside to access the mall, which is very convenient. The only bad thing was that noise isolation from outside is poor. I could hear car noises form the outside. And for some reason they are doing some kind of remodeling/construction either upstairs or downstairs on a Saturday. I could hear the electric saw noises and hammer banging sounds. I understand you need to do remodeling sometimes, but Saturdays are busy and mostly likely have a customer on other rooms. So, should pick a less busy day to do it.

The check and in service staff excelled but the restaurant staff specially the pool bar a d the roof top bar both need to up their game

Absolutely love this resort. I’m definitely coming back. Special mention to Andry. His service has wowed me. His dedication to providing good experience during our entire stay was impeccable. It was a unanimous agreement from everyone in the family that he made a difference to our stay in Batam. The property may be a bit aged but they are making efforts to upgrade the property progressively. The spa was world class. I am a seasoned traveler and the spa here was one of the top. This was my kids’ first time and I have to say I have spoiled them starting them with one of the best spa experience. Simply beautiful. A very memorable trip for my family. Returning to Batam after over 20 years, I was spoiled. Tried three resorts in Batam and this one wins hands down. Next time, I want to try the in-villa bbq. Sean and Michelle